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Old 11-19-2016, 10:44 AM   #1
WarrenA
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printer install


I installed a printer for a friend / canon pixma mg5420in Linux Mint 17. the printer installs Ok and when I try to sent a print to it the printer shows receiving data. the queue is empty and the properties show the printer is than idle and rendering sent. Nothing will come out of the printer and whet the rendering is done it goes back to the home screen on the printer check the site as I am out of the office quite often. thanks for any help

Last edited by WarrenA; 11-20-2016 at 07:39 AM.
 
Old 11-19-2016, 05:48 PM   #2
ardvark71
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Hello and welcome to the forum

Just as a heads up, you might want to remove your email address from your post lest your email inbox ends up with a boatload of SPAM in the very near future.

Regards...
 
Old 11-21-2016, 08:04 AM   #3
erik2282
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how did you install it? usb, network? what operating system? did you use system-config-printer? what driver did you use?
 
Old 11-21-2016, 09:20 AM   #4
WarrenA
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printer install

the Operating system is Linux Mint Cinimium 17.3 / I used the control panel / printers / add printer / find printer and it found it connected USB / when I test print the printer reacts as it is getting the print job (rendering data) that it will go back to idle. the printer is a canon MG 5420
Thanks
 
Old 11-21-2016, 11:05 AM   #5
hazel
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In /etc/cups, you will find a file called cupsd.conf. You can edit this file as root. Change "LogLevel warn" to LogLevel debug" and then try to print something. Afterwards you will find very detailed access and error logs in /var/log/cups which might show you where things are going wrong.

Remember to change the log level back again afterwards or your log files will explode!
 
Old 11-21-2016, 12:37 PM   #6
erik2282
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http://askubuntu.com/questions/41183...5420-in-ubuntu
 
  


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