PHP Helpdesk

ezra143 · 12-07-2003, 03:30 PM

Ok, trying to setup Php Helpdesk . Don't know if anyone has played with this. I followed all the instructions (very few) to no avail. I dont get a login screen, and all the llinks i get lead to the same place. I am running it in mysql debug mode, and have no errors. any help would be greatly appreciated. TIA

david_ross · 12-09-2003, 05:01 PM

What page are you actually getting?

On a side note - I looked at a few of these systems a while ago and thought that RT was the best:
http://www.bestpractical.com/rt

ezra143 · 12-09-2003, 05:11 PM

I keep getting a screen for my login and companies, no matter what links i click on, I keep getting the same page. I have heard this voiced by many people as well. Ill take a look at RT now, thanks.

david_ross · 12-09-2003, 05:33 PM

I'm not sure how php helpdesk works - perhaps you need to have cookies enabled.

ezra143 · 12-09-2003, 05:42 PM

I do, I am monitorring my cookies. I think im going to go read that cookie now though, see what it says.

Also, I looked at RT, looks as though it is fairly robust. How was the install?

david_ross · 12-10-2003, 02:50 PM

The install is fine and it has lots of extra features such as automatic e-mail creation of tickets and multiple queues.