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Old 04-24-2009, 01:16 PM   #1
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Registered: Apr 2009
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OTRS2 login problem

Hey everyone,
I'm a relatively new Debian administrator running lenny on my *very* old compaq proliant 1600. I started this server up a couple months ago, and have realized that one thing I need for my job here is a way to track the things I do.
I looked around for a bit and found RT and OTRS2 right off. I opted to go for OTRS2 initially because it was an easy install and I just wanted something to work with for myself.

OTRS runs through a database configuration program before it actually creates the database and basically sets up all of the database configurations for you (which is good). Anyway, It had been a while since I used it, so I forgot the admin password. I did find a document that saysto change the password do this:

shell:~ # mysql -u root -p otrs
mysql> UPDATE system_user SET pw='roK20XGbWEsSM' where login='root@localhost';

After doing this, I continued to get password errors. Finally, I decided to drop the otrs database, and remove the program all together and just start over, so that's what I did. After reinstalling OTRS2, I noticed that I WAS NOT prompted to configure the database again, which worried me immediately because that says to me that the system either didn't drop the database entirely, or a fragment or copy of the configuration is saved somewhere and OTRS2 is retrieving its database information from that and not letting me set a new blank database which I can reconfigure.

I'm at a total loss now. I've been looking everywhere for troubleshooting information that will help me get through this, and i'm having no luck at all, so here is a summary of my question:

Is there a way to completely remove everything related to OTRS2 and start over fresh? If so, how do I do that? If no, what do I need to do in order to be able to access OTRS2 again?

Thanks in advance, even if I get flamed.


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