Mail account problem

deepak_message · 11-05-2008, 01:50 AM

Hi,

I know, this is Linux forum, but I also know, that I can get solution here.
I am having much problem in my office. can you help me please :-) that would be very great full.
This is outlook-express related problem. problem is ---

"
I have configure two mail account a@ and b@ in one outlook express. I made rule("where the to and cc line contains", move to folder) for b@ account. if any mail comes to b@ that should be go in "b_mail" folder.
If any one sending mail to b@ and cc to a@. then both mails are going to b_mail folder.it should be come one mail to a@'s inbox.
and second question , if any one sending to bcc to b@ mail id. it should be come also b_mail folder. but it is coming in a@'s inbox."

please help me, it would be very great for you. I am having much problem.

Thanks,
Deepak

Disillusionist · 11-05-2008, 01:57 AM

you can only move something to one location, though I would expect that you are getting two copies of the email (one sent to b and one cc'd to a) They would meet the same criteria for a rule, so it would be difficult (if not impossible) to get them to use seperate rules.

To have a copy in a's folder, you would need to setup a forwarding rule.

This will cause additional mail traffic so you should think carefully about this.

deepak_message · 11-05-2008, 03:37 AM

Actually, one user has setup new laptop. she saying, it was working fine in the previous laptop. and I also checked, she got same mail on two location(a's inbox and b's mail box folder ).
but, now do the same setting in the new laptop, it is downloading two mail in the b's mail_folder.
please suggest me, any one. what should I do.

Thanks,
Deepak Kumar

deepak_message · 11-06-2008, 01:29 AM

My Dear Friend,

A many thanks for reply me. :-) I am much happy for your response...
but one thing I would like to say, you didn't get my question.

now, I am telling again whole picture.. please try to understand....
1.I have two mail account configure in one outlook express.
2. suppose lee@abc.com and dee@abc.com, ok
3. I want , any one sending mail to dee@abc.com, it should be go to
dee_folder.
4. for 3 step, I made rule that is "where the to and cc line contains",
"move to folder" i.e dee@abc.com dee_folder. it is working fine. ok
5. Now, IF ANY ONE SENDING MAIL TO DEE@ABC.COM AND CC TO LEE@ABC.COM, both
mail coming in dee_folder. this is the problem
6 one mail should be come to lee@abc.com's inbox. because their mail id also
marked in CC.
SO, I need the solution for that, how will go one mail in the lee@abc.com's
inbox.
please help me ...I am waiting my friend.
you can configure two mail account in your outlook express, and can the
situation.

Disillusionist · 11-06-2008, 02:14 AM

You need to ensure there are no clashes between different rules.

I don't have Outlook Express (because I use Vista) however the Message Rules in the new Windows Mail application probably match quite closely with the old Rules settings:

Rule #1:

Code:

Apply this rule after message arrives
Where the To line contains 'lee@abc.com'
  and Where the To or CC line does not contain 'dee@abc.com'
Move it to the Lee folder

Rule #2:

Code:

Apply this rule after message arrives
Where the To line contains 'dee@abc.com'
  and Where the To or CC line does not contain 'lee@abc.com'
Move it to the Dee folder

Rule #3:

Code:

Apply this rule after message arrives
Where the To line contains 'lee@abc.com'
  and Where the CC line contains 'dee@abc.com'
Move it to the Lee folder
  and Copy it to the Dee folder

Rule #4:

Code:

Apply this rule after message arrives
Where the To line contains 'dee@abc.com'
  and Where the CC line contains 'lee@abc.com'
Move it to the Lee folder
  and Copy it to the Dee folder

Please note, this does not cater for emails where both lee and dee were in the To field or where both lee and dee were in the CC field, but you get the picture.

If more than one rule matches the email then only one of the rules will be applied (probably not the one you want).

PS: You are likely to get email duplication.

deepak_message · 11-06-2008, 03:36 AM

Really My friend, Thank you very much for giving me your valuable time. I am appreciating..:-)
If, you would have outlook express, you can learn new problem and solution sure...
I did all the rule, which you told me. and giving you feedback...if you don't mind please...

Quote:

Rule #1:

Code:

Apply this rule after message arrives
Where the To line contains 'lee@abc.com'
  and Where the To or CC line does not contain 'dee@abc.com'
Move it to the Lee folder

Rule #1 is not required default is the lee@abc.com mail account. their mail goes to inbox.

Quote:

Rule #2:

Code:

Apply this rule after message arrives
Where the To line contains 'dee@abc.com'- added cc also
  and Where the To or CC line does not contain 'lee@abc.com'--- THIS IS NOT REQUIRED
Move it to the Dee folder

rule #2, I configured, Where the To and cc line contains 'dee@abc.com'

Quote:

Rule #3:

Code:

Apply this rule after message arrives
Where the To line contains 'lee@abc.com'
  and Where the CC line contains 'dee@abc.com'
Move it to the Lee folder
  and Copy it to the Dee folder

Rule #3 is configured also, but two mail coming to dee and two mail also to lee folder.

Quote:

Rule #4:

Code:

Apply this rule after message arrives
Where the To line contains 'dee@abc.com'
  and Where the CC line contains 'lee@abc.com'
Move it to the Lee folder
  and Copy it to the Dee folder

Rule #4 is configured also, but two mail coming to dee and two mail also to lee folder.

Now, it is working fine, but main problem is the two mail coming to each folder. when 'cc' and 'to'to dee and/or lee.

Quote:

PS: You are likely to get email duplication.

-- you are right, what should I do for not duplication mail

Disillusionist · 11-06-2008, 03:24 PM

This is because the email is being received by both accounts, and processed by both accounts.

Just noticed an alternative option:

Code:

Apply this rule after the message arrives
Where the message is from the Dee account
Move it to the Dee folder

Remove (or deselect) the previous rules.

deepak_message · 11-07-2008, 12:01 AM

My Dear friend Disillusionist,

Please try to understand, what is my question.. please
how could be possible, to set the rule from the dee account.
lee is person, who is handling two account in one outlook express. because dee is his boss. lee handle self mail account(lee@abc.com) and his boss mail account(dee@abc.com). his boss wants, to check all my mail by lee.

so, must be any one sending to
[QUOTE

Code:

Apply this rule after the message arrives
Where the message is from the Dee account
Move it to the Dee folder

One thing I can request, you. it would be better, if you can configure, two mail account in outlook express. please if possible do it, and let me know. this is also new challenging.

Disillusionist · 11-07-2008, 01:24 AM

I don't think you understand what I was saying.

You have two email addresses going to Outlook Express, each of these is configured in Outlook Express as an "Account".

You can see what accounts have been configured by clicking the Tools menu, choosing Accounts, and clicking the mail tab.

Each "Account" contains the POP3 and SMTP information to enable Outlook Express to send and receive emails for that specific email address.

I was saying that you can base the rule on the POP3 account that received the email. This would prevent the rule from needing to know if dee@abc.com was in the To CC or BCC fields, as it would be triggered only on the copy that came through the POP3 collection for Dee.

As you don't want to move the emails that came to Lee@abc.com this would mean that you only need one mail rule:

Code:

Apply this rule after the message arrives
Where the message is from the Deeaccount
Move it to the Dee folder

Naturally, the POP3 account probably isn't called Dee. However you should be able to find the relevant account in the list available if you follow the instructions above.

PS. I tracked down an old XP installation, and this works on Outlook Express just as well as it does on the new Windows Mail system.

Regards,

Disillusionist

deepak_message · 11-07-2008, 02:00 AM

Disillusionist,

Can you help me, if would give you remote desktop. with teamviwer software.
because, it is necessary for me.
when you will be available, just inform me. I will give you remote desktop.
please help me Disillusionist.
my gmail id is ******. please add my mail id in your gmail account. and chat with me. please

deepak_message · 11-07-2008, 02:05 AM

Disillusionist,

Please help me. I am in big problem.
please add my gmail id. and help me. I am waiting....
please :-)

deepak_message · 11-07-2008, 02:21 AM

going for lunch, will be back in 15-20 minute

deepak_message · 11-07-2008, 03:06 AM

Now, I am back.

deepak_message · 11-07-2008, 03:52 AM

Disillusionist,

Are you there?????
please reply me....

deepak_message · 11-07-2008, 05:48 AM

Hi,

Yes, both account configured. and both contain pop3 and smtp. from both can send receive properly.

Quote:

Originally Posted by Disillusionist

I was saying that you can base the rule on the POP3 account that received the email. This would prevent the rule from needing to know if dee@abc.com was in the To CC or BCC fields, as it would be triggered only on the copy that came through the POP3 collection for Dee.

if you setup two mail account in outlook express, did you send from gmail or yahoo to dee@ and cc to lee@. you got two mail in folder?

and one important thing, as per my understanding.."Where the message is from the Dee@" this rule basically configure for the. mails are coming from this mail id(dee@). but in my question the mails coming to dee@ from any mail id
you got my point...