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Old 06-24-2005, 09:57 PM   #1
RonnyNussbaum
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Registered: Jun 2005
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Looking for: Open Source, Linux-based, Help Desk Software


Hello.
Anyone knows of such a software?
I'm trying to web-enable our IT help desk, so that users can enter calls, search historical calls, and converse with IT staff back and forth.

Bugzilla looks great, but I need more of an IT Help Desk, than bug tracking.

Thanks

-RoNNY
 
Old 06-25-2005, 04:24 AM   #2
Harlin
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Hesk. Take a look at this page: http://www.phpjunkyard.com/free-helpdesk-software.php. Hesk is a PHP application. Also, you can 'roll your own' with something like CherryPy if you program in Python.
 
Old 06-25-2005, 10:47 PM   #3
RonnyNussbaum
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Any other ideas?
I'm looking for something that's stable...like Bugzilla.

Thanks

-RoNNY
 
Old 06-25-2005, 11:36 PM   #4
Harlin
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Angry

Hesk is stable and free. But, if you want something more than that you can always try Peregrine, Parature or Remedy
 
Old 06-26-2005, 10:51 AM   #5
RonnyNussbaum
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Thanks Harlin.
Are these all commercial, non-free products?

Look at what I found!
http://osuosl.org/projects/helpdesk/

Thanks

-RoNNY
 
Old 06-26-2005, 02:42 PM   #6
Harlin
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Good job. This looks like something perfect for you: tracking software based on Bugzilla.
 
Old 06-26-2005, 02:43 PM   #7
Harlin
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Quote:
Are these all commercial, non-free products?
Yeah. I meant this as a subtle sarcastic (but friendly nonetheless ) piece of advice.
 
Old 08-04-2005, 05:12 AM   #8
kartheekpn
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Registered: Mar 2005
Location: bangalore
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hey guys,

why dont you people try this www.otrs.org
I have been using this fot the past couple of months and its fine....
Its free and good.
Regards
KartheeK
 
Old 09-08-2009, 08:20 AM   #9
robertflorish
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Registered: Sep 2009
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Just check out AJ Help Desk Software which is the best helpdesk software.
 
  


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