Looking for: Open Source, Linux-based, Help Desk Software

RonnyNussbaum · 06-24-2005, 08:57 PM

Hello.
Anyone knows of such a software?
I'm trying to web-enable our IT help desk, so that users can enter calls, search historical calls, and converse with IT staff back and forth.

Bugzilla looks great, but I need more of an IT Help Desk, than bug tracking.

Thanks

-RoNNY

Harlin · 06-25-2005, 03:24 AM

Hesk. Take a look at this page: http://www.phpjunkyard.com/free-helpdesk-software.php. Hesk is a PHP application. Also, you can 'roll your own' with something like CherryPy if you program in Python.

RonnyNussbaum · 06-25-2005, 09:47 PM

Any other ideas?
I'm looking for something that's stable...like Bugzilla.

Thanks

-RoNNY

Harlin · 06-25-2005, 10:36 PM

Hesk is stable and free. But, if you want something more than that you can always try Peregrine, Parature or Remedy

RonnyNussbaum · 06-26-2005, 09:51 AM

Thanks Harlin.
Are these all commercial, non-free products?

Look at what I found!
http://osuosl.org/projects/helpdesk/

Thanks

-RoNNY

Harlin · 06-26-2005, 01:42 PM

Good job. This looks like something perfect for you: tracking software based on Bugzilla.

Harlin · 06-26-2005, 01:43 PM

Quote:

Are these all commercial, non-free products?

Yeah. I meant this as a subtle sarcastic (but friendly nonetheless

) piece of advice.

kartheekpn · 08-04-2005, 04:12 AM

hey guys,

why dont you people try this www.otrs.org
I have been using this fot the past couple of months and its fine....
Its free and good.
Regards
KartheeK

robertflorish · 09-08-2009, 07:20 AM

Just check out AJ Help Desk Software which is the best helpdesk software.