Intel driver issue Ubuntu 18.04

MickW101 · 08-23-2019, 02:39 AM

Hi there

New here and looking for some advice please.

I think I might have a problem with my Intel graphics drivers on my Dell desktop, but I don't know for sure. Basically, for the first three or four attempts at booting up, the desktop environment either fails to load, or loads very slowly and then the screen will go black and then the CPU fan goes nuts. I then have to power down using the power button and repeat this process until eventually the desktop will load normally and it all stabilises.

Output from sudo lshw -c video:

*-display:0
description: VGA compatible controller
product: 82Q963/Q965 Integrated Graphics Controller
vendor: Intel Corporation
physical id: 2
bus info: pci@0000:00:02.0
version: 02
width: 64 bits
clock: 33MHz
capabilities: msi pm vga_controller bus_master cap_list rom
configuration: driver=i915 latency=0
resources: irq:16 memory:dfe00000-dfefffff memory:c0000000-cfffffff ioport:ecb8(size=8) memory:c0000-dffff
*-display:1 UNCLAIMED
description: Display controller
product: 82Q963/Q965 Integrated Graphics Controller
vendor: Intel Corporation
physical id: 2.1
bus info: pci@0000:00:02.1
version: 02
width: 32 bits
clock: 33MHz
capabilities: pm bus_master cap_list
configuration: latency=0
resources: memory:dff00000-dfffffff

I have tried sudo ubuntu-drivers devices but this returns nothing!

Could anyone tell me if this looks okay or, if not, what I can do to remedy it?

Many thanks in advance

Mick

redd9 · 08-25-2019, 12:23 PM

Quote:

Originally Posted by MickW101

Output from sudo lshw -c video:

Code:

  *-display:0               
       description: VGA compatible controller
       product: 82Q963/Q965 Integrated Graphics Controller
       vendor: Intel Corporation
       physical id: 2
       bus info: pci@0000:00:02.0
       version: 02
       width: 64 bits
       clock: 33MHz
       capabilities: msi pm vga_controller bus_master cap_list rom
       configuration: driver=i915 latency=0
       resources: irq:16 memory:dfe00000-dfefffff memory:c0000000-cfffffff ioport:ecb8(size=8) memory:c0000-dffff
  *-display:1 UNCLAIMED
       description: Display controller
       product: 82Q963/Q965 Integrated Graphics Controller
       vendor: Intel Corporation
       physical id: 2.1
       bus info: pci@0000:00:02.1
       version: 02
       width: 32 bits
       clock: 33MHz
       capabilities: pm bus_master cap_list
       configuration: latency=0
       resources: memory:dff00000-dfffffff

Hmm...could you post the output of

Code:

xrandr

?

MickW101 · 08-27-2019, 07:29 AM

Quote:

Originally Posted by redd9

Hmm...could you post the output of

Code:

xrandr

?

Sure - thanks for the response btw...

Here ya go

:~$ xrandr
Screen 0: minimum 320 x 200, current 1024 x 768, maximum 8192 x 8192
VGA-1 connected primary 1024x768+0+0 (normal left inverted right x axis y axis) 0mm x 0mm
1024x768 60.00*
800x600 60.32 56.25
848x480 60.00
640x480 59.94

jsbjsb001 · 08-27-2019, 08:20 AM

It might also be an idea to post the contents of /var/log/Xorg.0.log as well - but please use CODE tags when doing so. Check my posting signature below if you're not sure how to use CODE tags.

MickW101 · 08-27-2019, 08:45 AM

Quote:

Originally Posted by jsbjsb001

It might also be an idea to post the contents of /var/log/Xorg.0.log as well - but please use CODE tags when doing so. Check my posting signature below if you're not sure how to use CODE tags.

Okay thanks for reply and the tip - contents of /var/log/Xorg.0.log below

Code:

 [    61.862] 
X.Org X Server 1.19.6
Release Date: 2017-12-20
[    61.862] X Protocol Version 11, Revision 0
[    61.862] Build Operating System: Linux 4.4.0-148-generic x86_64 Ubuntu
[    61.862] Current Operating System: Linux mixmusic-OptiPlex-745 4.15.0-58-lowlatency #64-Ubuntu SMP PREEMPT Tue Aug 6 12:17:58 UTC 2019 x86_64
[    61.862] Kernel command line: BOOT_IMAGE=/boot/vmlinuz-4.15.0-58-lowlatency root=UUID=a426d55e-c508-4f46-8585-6ffbfc80ac97 ro quiet splash vt.handoff=1
[    61.862] Build Date: 03 June 2019  08:10:35AM
[    61.862] xorg-server 2:1.19.6-1ubuntu4.3 (For technical support please see http://www.ubuntu.com/support) 
[    61.862] Current version of pixman: 0.34.0
[    61.862] 	Before reporting problems, check http://wiki.x.org
	to make sure that you have the latest version.
[    61.862] Markers: (--) probed, (**) from config file, (==) default setting,
	(++) from command line, (!!) notice, (II) informational,
	(WW) warning, (EE) error, (NI) not implemented, (??) unknown.
[    61.862] (==) Log file: "/var/log/Xorg.0.log", Time: Tue Aug 27 13:18:24 2019
[    61.882] (==) Using system config directory "/usr/share/X11/xorg.conf.d"
[    61.882] (==) No Layout section.  Using the first Screen section.
[    61.882] (==) No screen section available. Using defaults.
[    61.882] (**) |-->Screen "Default Screen Section" (0)
[    61.882] (**) |   |-->Monitor "<default monitor>"
[    61.882] (==) No monitor specified for screen "Default Screen Section".
	Using a default monitor configuration.
[    61.882] (==) Automatically adding devices
[    61.882] (==) Automatically enabling devices
[    61.882] (==) Automatically adding GPU devices
[    61.882] (==) Automatically binding GPU devices
[    61.882] (==) Max clients allowed: 256, resource mask: 0x1fffff
[    61.883] (WW) The directory "/usr/share/fonts/X11/cyrillic" does not exist.
[    61.883] 	Entry deleted from font path.
[    61.883] (WW) The directory "/usr/share/fonts/X11/100dpi/" does not exist.
[    61.883] 	Entry deleted from font path.
[    61.883] (WW) The directory "/usr/share/fonts/X11/75dpi/" does not exist.
[    61.883] 	Entry deleted from font path.
[    61.883] (WW) The directory "/usr/share/fonts/X11/100dpi" does not exist.
[    61.883] 	Entry deleted from font path.
[    61.883] (WW) The directory "/usr/share/fonts/X11/75dpi" does not exist.
[    61.883] 	Entry deleted from font path.
[    61.883] (==) FontPath set to:
	/usr/share/fonts/X11/misc,
	/usr/share/fonts/X11/Type1,
	built-ins
[    61.883] (==) ModulePath set to "/usr/lib/xorg/modules"
[    61.883] (II) The server relies on udev to provide the list of input devices.
	If no devices become available, reconfigure udev or disable AutoAddDevices.
[    61.883] (II) Loader magic: 0x55ace4586020
[    61.883] (II) Module ABI versions:
[    61.883] 	X.Org ANSI C Emulation: 0.4
[    61.883] 	X.Org Video Driver: 23.0
[    61.883] 	X.Org XInput driver : 24.1
[    61.883] 	X.Org Server Extension : 10.0
[    61.884] (++) using VT number 7

[    61.884] (II) systemd-logind: logind integration requires -keeptty and -keeptty was not provided, disabling logind integration
[    61.885] (II) xfree86: Adding drm device (/dev/dri/card0)
[    61.894] (--) PCI:*(0:0:2:0) 8086:2992:1028:01da rev 2, Mem @ 0xdfe00000/1048576, 0xc0000000/268435456, I/O @ 0x0000ecb8/8, BIOS @ 0x????????/131072
[    61.894] (--) PCI: (0:0:2:1) 8086:2993:1028:01da rev 2, Mem @ 0xdff00000/1048576
[    61.895] (II) LoadModule: "glx"
[    61.895] (II) Loading /usr/lib/xorg/modules/extensions/libglx.so
[    61.997] (II) Module glx: vendor="X.Org Foundation"
[    61.997] 	compiled for 1.19.6, module version = 1.0.0
[    61.997] 	ABI class: X.Org Server Extension, version 10.0
[    61.997] (==) Matched modesetting as autoconfigured driver 0
[    61.997] (==) Matched fbdev as autoconfigured driver 1
[    61.997] (==) Matched vesa as autoconfigured driver 2
[    61.997] (==) Assigned the driver to the xf86ConfigLayout
[    61.997] (II) LoadModule: "modesetting"
[    61.997] (II) Loading /usr/lib/xorg/modules/drivers/modesetting_drv.so
[    61.997] (II) Module modesetting: vendor="X.Org Foundation"
[    61.997] 	compiled for 1.19.6, module version = 1.19.6
[    61.997] 	Module class: X.Org Video Driver
[    61.997] 	ABI class: X.Org Video Driver, version 23.0
[    61.997] (II) LoadModule: "fbdev"
[    61.997] (II) Loading /usr/lib/xorg/modules/drivers/fbdev_drv.so
[    61.998] (II) Module fbdev: vendor="X.Org Foundation"
[    61.998] 	compiled for 1.19.3, module version = 0.4.4
[    61.998] 	Module class: X.Org Video Driver
[    61.998] 	ABI class: X.Org Video Driver, version 23.0
[    61.998] (II) LoadModule: "vesa"
[    61.998] (II) Loading /usr/lib/xorg/modules/drivers/vesa_drv.so
[    61.998] (II) Module vesa: vendor="X.Org Foundation"
[    61.998] 	compiled for 1.19.3, module version = 2.3.4
[    61.998] 	Module class: X.Org Video Driver
[    61.998] 	ABI class: X.Org Video Driver, version 23.0
[    61.998] (II) modesetting: Driver for Modesetting Kernel Drivers: kms
[    61.998] (II) FBDEV: driver for framebuffer: fbdev
[    61.998] (II) VESA: driver for VESA chipsets: vesa
[    62.024] (II) modeset(0): using drv /dev/dri/card0
[    62.024] (WW) Falling back to old probe method for fbdev
[    62.024] (II) Loading sub module "fbdevhw"
[    62.024] (II) LoadModule: "fbdevhw"
[    62.024] (II) Loading /usr/lib/xorg/modules/libfbdevhw.so
[    62.024] (II) Module fbdevhw: vendor="X.Org Foundation"
[    62.024] 	compiled for 1.19.6, module version = 0.0.2
[    62.024] 	ABI class: X.Org Video Driver, version 23.0
[    62.024] (WW) Falling back to old probe method for vesa
[    62.024] (II) modeset(0): Creating default Display subsection in Screen section
	"Default Screen Section" for depth/fbbpp 24/32
[    62.024] (==) modeset(0): Depth 24, (==) framebuffer bpp 32
[    62.024] (==) modeset(0): RGB weight 888
[    62.024] (==) modeset(0): Default visual is TrueColor
[    62.024] (II) Loading sub module "glamoregl"
[    62.024] (II) LoadModule: "glamoregl"
[    62.024] (II) Loading /usr/lib/xorg/modules/libglamoregl.so
[    62.103] (II) Module glamoregl: vendor="X.Org Foundation"
[    62.103] 	compiled for 1.19.6, module version = 1.0.0
[    62.103] 	ABI class: X.Org ANSI C Emulation, version 0.4
[    62.103] (II) glamor: OpenGL accelerated X.org driver based.
[    62.380] (II) glamor: EGL version 1.4:
[    62.405] (II) modeset(0): glamor initialized
[    62.414] (II) modeset(0): Output VGA-1 has no monitor section
[    62.431] (II) modeset(0): EDID for output VGA-1
[    62.431] (II) modeset(0): Printing probed modes for output VGA-1
[    62.431] (II) modeset(0): Modeline "1024x768"x60.0   65.00  1024 1048 1184 1344  768 771 777 806 -hsync -vsync (48.4 kHz e)
[    62.431] (II) modeset(0): Modeline "800x600"x60.3   40.00  800 840 968 1056  600 601 605 628 +hsync +vsync (37.9 kHz e)
[    62.431] (II) modeset(0): Modeline "800x600"x56.2   36.00  800 824 896 1024  600 601 603 625 +hsync +vsync (35.2 kHz e)
[    62.431] (II) modeset(0): Modeline "848x480"x60.0   33.75  848 864 976 1088  480 486 494 517 +hsync +vsync (31.0 kHz e)
[    62.431] (II) modeset(0): Modeline "640x480"x59.9   25.18  640 656 752 800  480 490 492 525 -hsync -vsync (31.5 kHz e)
[    62.431] (II) modeset(0): Output VGA-1 connected
[    62.431] (II) modeset(0): Using exact sizes for initial modes
[    62.431] (II) modeset(0): Output VGA-1 using initial mode 1024x768 +0+0
[    62.431] (==) modeset(0): Using gamma correction (1.0, 1.0, 1.0)
[    62.431] (==) modeset(0): DPI set to (96, 96)
[    62.431] (II) Loading sub module "fb"
[    62.431] (II) LoadModule: "fb"
[    62.432] (II) Loading /usr/lib/xorg/modules/libfb.so
[    62.432] (II) Module fb: vendor="X.Org Foundation"
[    62.432] 	compiled for 1.19.6, module version = 1.0.0
[    62.432] 	ABI class: X.Org ANSI C Emulation, version 0.4
[    62.432] (II) UnloadModule: "fbdev"
[    62.432] (II) Unloading fbdev
[    62.432] (II) UnloadSubModule: "fbdevhw"
[    62.432] (II) Unloading fbdevhw
[    62.432] (II) UnloadModule: "vesa"
[    62.432] (II) Unloading vesa
[    62.432] (==) Depth 24 pixmap format is 32 bpp
[    62.469] (==) modeset(0): Backing store enabled
[    62.469] (==) modeset(0): Silken mouse enabled
[    62.469] (II) modeset(0): RandR 1.2 enabled, ignore the following RandR disabled message.
[    62.475] (==) modeset(0): DPMS enabled
[    62.475] (II) modeset(0): [DRI2] Setup complete
[    62.475] (II) modeset(0): [DRI2]   DRI driver: i965
[    62.475] (II) modeset(0): [DRI2]   VDPAU driver: i965
[    62.475] (--) RandR disabled
[    62.489] (II) SELinux: Disabled on system
[    62.503] (II) AIGLX: enabled GLX_MESA_copy_sub_buffer
[    62.503] (II) AIGLX: enabled GLX_ARB_create_context
[    62.503] (II) AIGLX: enabled GLX_ARB_create_context_profile
[    62.503] (II) AIGLX: enabled GLX_EXT_create_context_es{,2}_profile
[    62.503] (II) AIGLX: enabled GLX_INTEL_swap_event
[    62.503] (II) AIGLX: enabled GLX_SGI_swap_control
[    62.503] (II) AIGLX: enabled GLX_EXT_framebuffer_sRGB
[    62.503] (II) AIGLX: enabled GLX_ARB_fbconfig_float
[    62.503] (II) AIGLX: enabled GLX_EXT_fbconfig_packed_float
[    62.503] (II) AIGLX: GLX_EXT_texture_from_pixmap backed by buffer objects
[    62.503] (II) AIGLX: Loaded and initialized i965
[    62.503] (II) GLX: Initialized DRI2 GL provider for screen 0
[    62.541] (II) modeset(0): Damage tracking initialized
[    62.541] (II) modeset(0): Setting screen physical size to 270 x 203
[    62.675] (II) config/udev: Adding input device Power Button (/dev/input/event1)
[    62.675] (**) Power Button: Applying InputClass "evdev keyboard catchall"
[    62.675] (**) Power Button: Applying InputClass "libinput keyboard catchall"
[    62.675] (II) LoadModule: "libinput"
[    62.675] (II) Loading /usr/lib/xorg/modules/input/libinput_drv.so
[    62.748] (II) Module libinput: vendor="X.Org Foundation"
[    62.748] 	compiled for 1.19.6, module version = 0.27.1
[    62.748] 	Module class: X.Org XInput Driver
[    62.748] 	ABI class: X.Org XInput driver, version 24.1
[    62.748] (II) Using input driver 'libinput' for 'Power Button'
[    62.748] (**) Power Button: always reports core events
[    62.748] (**) Option "Device" "/dev/input/event1"
[    62.748] (**) Option "_source" "server/udev"
[    62.749] (II) event1  - Power Button: is tagged by udev as: Keyboard
[    62.749] (II) event1  - Power Button: device is a keyboard
[    62.749] (II) event1  - Power Button: device removed
[    62.764] (**) Option "config_info" "udev:/sys/devices/LNXSYSTM:00/LNXPWRBN:00/input/input1/event1"
[    62.764] (II) XINPUT: Adding extended input device "Power Button" (type: KEYBOARD, id 6)
[    62.764] (**) Option "xkb_model" "pc105"
[    62.764] (**) Option "xkb_layout" "gb"
[    62.795] (II) event1  - Power Button: is tagged by udev as: Keyboard
[    62.796] (II) event1  - Power Button: device is a keyboard
[    62.796] (II) config/udev: Adding input device Power Button (/dev/input/event0)
[    62.796] (**) Power Button: Applying InputClass "evdev keyboard catchall"
[    62.796] (**) Power Button: Applying InputClass "libinput keyboard catchall"
[    62.796] (II) Using input driver 'libinput' for 'Power Button'
[    62.797] (**) Power Button: always reports core events
[    62.797] (**) Option "Device" "/dev/input/event0"
[    62.797] (**) Option "_source" "server/udev"
[    62.797] (II) event0  - Power Button: is tagged by udev as: Keyboard
[    62.797] (II) event0  - Power Button: device is a keyboard
[    62.797] (II) event0  - Power Button: device removed
[    62.802] (**) Option "config_info" "udev:/sys/devices/LNXSYSTM:00/LNXSYBUS:00/PNP0C0C:00/input/input0/event0"
[    62.802] (II) XINPUT: Adding extended input device "Power Button" (type: KEYBOARD, id 7)
[    62.802] (**) Option "xkb_model" "pc105"
[    62.802] (**) Option "xkb_layout" "gb"
[    62.803] (II) event0  - Power Button: is tagged by udev as: Keyboard
[    62.803] (II) event0  - Power Button: device is a keyboard
[    62.804] (II) config/udev: Adding input device Logitech USB Receiver (/dev/input/event2)
[    62.804] (**) Logitech USB Receiver: Applying InputClass "evdev keyboard catchall"
[    62.804] (**) Logitech USB Receiver: Applying InputClass "libinput keyboard catchall"
[    62.804] (II) Using input driver 'libinput' for 'Logitech USB Receiver'
[    62.804] (**) Logitech USB Receiver: always reports core events
[    62.804] (**) Option "Device" "/dev/input/event2"
[    62.805] (**) Option "_source" "server/udev"
[    62.805] (II) event2  - Logitech USB Receiver: is tagged by udev as: Keyboard
[    62.805] (II) event2  - Logitech USB Receiver: device is a keyboard
[    62.805] (II) event2  - Logitech USB Receiver: device removed
[    62.818] (**) Option "config_info" "udev:/sys/devices/pci0000:00/0000:00:1a.1/usb4/4-2/4-2:1.0/0003:046D:C534.0001/input/input5/event2"
[    62.818] (II) XINPUT: Adding extended input device "Logitech USB Receiver" (type: KEYBOARD, id 8)
[    62.818] (**) Option "xkb_model" "pc105"
[    62.818] (**) Option "xkb_layout" "gb"
[    62.819] (II) event2  - Logitech USB Receiver: is tagged by udev as: Keyboard
[    62.819] (II) event2  - Logitech USB Receiver: device is a keyboard
[    62.820] (II) config/udev: Adding input device Logitech USB Receiver (/dev/input/event3)
[    62.820] (**) Logitech USB Receiver: Applying InputClass "evdev pointer catchall"
[    62.820] (**) Logitech USB Receiver: Applying InputClass "evdev keyboard catchall"
[    62.820] (**) Logitech USB Receiver: Applying InputClass "libinput pointer catchall"
[    62.820] (**) Logitech USB Receiver: Applying InputClass "libinput keyboard catchall"
[    62.820] (II) Using input driver 'libinput' for 'Logitech USB Receiver'
[    62.820] (**) Logitech USB Receiver: always reports core events
[    62.820] (**) Option "Device" "/dev/input/event3"
[    62.820] (**) Option "_source" "server/udev"
[    62.821] (II) event3  - Logitech USB Receiver: is tagged by udev as: Keyboard Mouse
[    62.821] (II) event3  - Logitech USB Receiver: device is a pointer
[    62.821] (II) event3  - Logitech USB Receiver: device is a keyboard
[    62.821] (II) event3  - Logitech USB Receiver: device removed
[    62.833] (II) libinput: Logitech USB Receiver: needs a virtual subdevice
[    62.833] (**) Option "config_info" "udev:/sys/devices/pci0000:00/0000:00:1a.1/usb4/4-2/4-2:1.1/0003:046D:C534.0002/input/input6/event3"
[    62.833] (II) XINPUT: Adding extended input device "Logitech USB Receiver" (type: MOUSE, id 9)
[    62.833] (**) Option "AccelerationScheme" "none"
[    62.833] (**) Logitech USB Receiver: (accel) selected scheme none/0
[    62.833] (**) Logitech USB Receiver: (accel) acceleration factor: 2.000
[    62.833] (**) Logitech USB Receiver: (accel) acceleration threshold: 4
[    62.834] (II) event3  - Logitech USB Receiver: is tagged by udev as: Keyboard Mouse
[    62.834] (II) event3  - Logitech USB Receiver: device is a pointer
[    62.834] (II) event3  - Logitech USB Receiver: device is a keyboard
[    62.835] (II) config/udev: Adding input device Logitech USB Receiver (/dev/input/mouse0)
[    62.835] (II) No input driver specified, ignoring this device.
[    62.835] (II) This device may have been added with another device file.
[    62.836] (II) config/udev: Adding input device HDA Intel Front Headphone (/dev/input/event7)
[    62.836] (II) No input driver specified, ignoring this device.
[    62.836] (II) This device may have been added with another device file.
[    62.837] (II) config/udev: Adding input device HDA Intel Mic (/dev/input/event4)
[    62.837] (II) No input driver specified, ignoring this device.
[    62.837] (II) This device may have been added with another device file.
[    62.837] (II) config/udev: Adding input device HDA Intel Line (/dev/input/event5)
[    62.837] (II) No input driver specified, ignoring this device.
[    62.837] (II) This device may have been added with another device file.
[    62.838] (II) config/udev: Adding input device HDA Intel Line Out (/dev/input/event6)
[    62.838] (II) No input driver specified, ignoring this device.
[    62.838] (II) This device may have been added with another device file.
[    62.860] (**) Logitech USB Receiver: Applying InputClass "evdev pointer catchall"
[    62.860] (**) Logitech USB Receiver: Applying InputClass "evdev keyboard catchall"
[    62.860] (**) Logitech USB Receiver: Applying InputClass "libinput pointer catchall"
[    62.860] (**) Logitech USB Receiver: Applying InputClass "libinput keyboard catchall"
[    62.860] (II) Using input driver 'libinput' for 'Logitech USB Receiver'
[    62.860] (**) Logitech USB Receiver: always reports core events
[    62.860] (**) Option "Device" "/dev/input/event3"
[    62.860] (**) Option "_source" "_driver/libinput"
[    62.860] (II) libinput: Logitech USB Receiver: is a virtual subdevice
[    62.860] (**) Option "config_info" "udev:/sys/devices/pci0000:00/0000:00:1a.1/usb4/4-2/4-2:1.1/0003:046D:C534.0002/input/input6/event3"
[    62.860] (II) XINPUT: Adding extended input device "Logitech USB Receiver" (type: KEYBOARD, id 10)
[    62.860] (**) Option "xkb_model" "pc105"
[    62.860] (**) Option "xkb_layout" "gb"

Incidentally, when looking for this log file, I noticed there is a log file called /var/log/Xorg.0.log.old which is classified as a backup file and showing that it was modified today. There are some entries in this log which relate to monitor and display settings - would it be helpful to post this as well?

Thanks

Mick

jsbjsb001 · 08-27-2019, 08:55 AM

X does create a new log each time you start the graphical environment, and therefore will rename the old log with the .old file extension, this is quite normal. Unless you saw lines in the old log with "EE" at the beginning of them, then I don't think it will tell us anything new.

Your system appears to be using the modesetting DDX 2D driver. So I wonder what kernel driver it's using, post the results of the following command;

Code:

lspci -nnk | grep -A3 -i VGA

MickW101 · 08-27-2019, 10:02 AM

Quote:

Originally Posted by jsbjsb001

X does create a new log each time you start the graphical environment, and therefore will rename the old log with the .old file extension, this is quite normal. Unless you saw lines in the old log with "EE" at the beginning of them, then I don't think it will tell us anything new.

Your system appears to be using the modesetting DDX 2D driver. So I wonder what kernel driver it's using, post the results of the following command;

Code:

lspci -nnk | grep -A3 -i VGA

Okay thanks for explaining that. I did check and I can't see any lines with "EE" at the beginning...

This is the output from the command

Code:

 lspci -nnk | grep -A3 -i VGA:

 00:02.0 VGA compatible controller [0300]: Intel Corporation 82Q963/Q965 Integrated Graphics Controller [8086:2992] (rev 02)
	Subsystem: Dell 82Q963/Q965 Integrated Graphics Controller [1028:01da]
	Kernel driver in use: i915
	Kernel modules: i915

jsbjsb001 · 08-27-2019, 10:38 AM

The drivers you have, both the DDX and kernel drivers seem to be the correct drivers for your graphics controller, and I can't see anything that stands out in your X log.

While you could try installing the xorg-video-intel package (this package may have a slightly different name depending on your distribution) for the non-modesetting DDX driver, from my research, and given your graphics controller, it doesn't seem to be recommended. You can try what's suggested here, and see if that fixes it - I would try that first before installing the non-modesetting driver mentioned before.

I'm flying a little blind here since my machine has NVIDIA graphics, not Intel graphics (I could have bought an i3 processor to use it's Intel graphics, but I wanted a PCIe add-in card instead).

ondoho · 08-27-2019, 12:32 PM

This thing seems to be 13 years old.
Don't expect much.
Is 1024x768 the native resolution of your monitor hardware?
It all seems a little too matured for Ubuntu.
Try MX Linux.

Also try booting with 'nomodeset'. Search the web on how to accomplish that.

MickW101 · 08-27-2019, 01:11 PM

Quote:

Originally Posted by jsbjsb001

The drivers you have, both the DDX and kernel drivers seem to be the correct drivers for your graphics controller, and I can't see anything that stands out in your X log.

While you could try installing the xorg-video-intel package (this package may have a slightly different name depending on your distribution) for the non-modesetting DDX driver, from my research, and given your graphics controller, it doesn't seem to be recommended. You can try what's suggested here, and see if that fixes it - I would try that first before installing the non-modesetting driver mentioned before.

I'm flying a little blind here since my machine has NVIDIA graphics, not Intel graphics (I could have bought an i3 processor to use it's Intel graphics, but I wanted a PCIe add-in card instead).

..

So maybe I'm barking up the wrong tree and this isn't driver related at all. There are a couple of other glitches that may or may not be related. For example, since this issue began, the logins.json file in .mozilla seems to become corrupted (actually wiped) if I don't get to the PC in time to power down whilst the CPU is 'apparently' going into meltdown, so I have lost all of my stored pw's in firefox several times (luckily I have a back up). Also, I cannot get the desktop to go into suspend mode after a specified period of inactivity - does anyone think this could be part of the issue? Maybe I should just ditch my current version of Ubuntu and install something else as suggested by ondoho, or maybe I could splash out on a newer PC

?

MickW101 · 08-27-2019, 02:01 PM

Tried this:

https://www.dell.com/support/article...ooting?lang=en

Will report back tomorrow once I've tried to boot from 'cold'

jsbjsb001 · 08-27-2019, 06:32 PM

Quote:

Originally Posted by MickW101

..

So maybe I'm barking up the wrong tree and this isn't driver related at all. There are a couple of other glitches that may or may not be related. For example, since this issue began, the logins.json file in .mozilla seems to become corrupted (actually wiped) if I don't get to the PC in time to power down whilst the CPU is 'apparently' going into meltdown, so I have lost all of my stored pw's in firefox several times (luckily I have a back up). Also, I cannot get the desktop to go into suspend mode after a specified period of inactivity - does anyone think this could be part of the issue? Maybe I should just ditch my current version of Ubuntu and install something else as suggested by ondoho, or maybe I could splash out on a newer PC

?

I guess it's up to you what you want to do. I did notice that the hardware is quite old, so either ondoho's suggestion or indeed buying a new machine might be your best options.

Personally, if you have the money to buy a more modern machine, then that's probably what I'd do if I wanted to run something like Ubuntu. Just make sure that it's something that's been around for at least 6 to 12 months though. Because if it's too new, you might have the opposite problem and have to wait for drivers to catch up.

MickW101 · 08-28-2019, 01:56 AM

Quote:

Originally Posted by MickW101

Tried this:

https://www.dell.com/support/article...ooting?lang=en

Will report back tomorrow once I've tried to boot from 'cold'

Okay well here's a thing. I edited and updated the grub file as directed in the article linked above. When I booted up the screen resolution was wrong but the desktop loaded and was stable. I then went back into grub, reinstated it to its original configuration (i.e. "quiet splash" instead of "nomodeset") and then rebooted once more. I now have a stable desktop with none of the previous issues so it seems to have fixed whatever was causing the instability. It does seem to take a dog's age to load but I can live with that.

Thanks again for all of your help with this - the old PC lives to fight another day