Earthlink's Analytic (Website support) inadequate display in Linux

whatifwe · 10-05-2015, 05:40 PM

Earthlink is eliminating the Urchin tool in the web-site management section of their Earthlink -- Control Center web-site and replacing it with Analytics tool.
This tool provides a good display in Windows 7 system but is totally inadequate
in the Linux system. One has trouble reading the menus; both the character
size and colors are not appropriate and there appears to be no way to alter them.

Your suggestions will be greatly appreciated.

ardvark71 · 10-06-2015, 12:59 PM

Quote:

Originally Posted by whatifwe

Your suggestions will be greatly appreciated.

Hi...

Have you contacted Earthlink's support to see what suggestions they have? If the tools appear on a web page, I have a hard time understanding why they would appear different in Linux.

Regards...

John VV · 10-06-2015, 01:10 PM

it might be they wrote the CSS for MS internet explorer ( still a "thing" after all these YEARS)
or
used a css settings for a TELEPHONE screen

in firefox under the fonts section in the preferences set the minimum font size to ZERO

then use "< control > + <+> " to zoom in

the later is a BIG issue companies using a mobile TELEPHONE ONLY web pages

whatifwe · 10-06-2015, 06:19 PM

To ardvark71
Earthlink Support suggested that I contact you

To John VV
The Analytics tool occupies the entire screen; I have no access to the Firefox control menus;

Thank You for your thoughts..

dugan · 10-06-2015, 06:21 PM

Quote:

Originally Posted by whatifwe

To ardvark71
Earthlink Support suggested that I contact you

Really?

Can I see a screenshot of the email? Black out whatever you want.

Also: Most Linux distributions will allow you to install the Microsoft "webcore" fonts, which help older websites to look right. Try that first. Your report that the colors are wrong concerns me though. For that, try getting a user-agent-switcher for your browser and setting your user agent to various IE versions.

Quote:

The Analytics tool occupies the entire screen; I have no access to the Firefox control menus;

Pressing F11 and/or F10 doesn't fix that? The Analytics tool is a website that you're viewing in Firefox, is it not?

ardvark71 · 10-06-2015, 10:03 PM

Quote:

Originally Posted by whatifwe

Earthlink Support suggested that I contact you

You mean the person you spoke with actually knew of LinuxQuestions.org?! If so, wow!

Regards...

whatifwe · 10-07-2015, 09:30 AM

Hello dugan
I have never taken a screen shot before; I will give it a try and get back with you tomorrow or the next day.

Hello ardvark71
I don't think they knew about the organization. I think that they never considered Linux and/or Firefox in their design.

Again my thanks

whatifwe · 10-07-2015, 11:52 AM

Hello dugan
Screen shot attached.
Thank You

dugan · 10-08-2015, 11:52 AM

The screenshot of the control panel in Ubuntu looks fine to me. But do try setting your user agent to Internet Explorer and seeing what happens. There are Firefox extensions that let you do that,.