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Old 11-12-2004, 01:09 AM   #16
ServerStorm
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Registered: Oct 2004
Posts: 76

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Well I used Mozilla Firefox and typed in http://www.liviam.co I got the following error:

Code:
www.liviam.com could not be found. Please check the name and try again.
It is nice too know that it is working out in your neck of the woods. However I unfortunately won't be doing a lot of my business on the West Coast and it will primarily be done here in Ontario. Yet in Ontario it doesn't seem that the www is working - odd very odd

Thanks again for you help!

Truly,
ServerStorm
 
Old 11-12-2004, 11:15 AM   #17
mcleodnine
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Registered: May 2001
Location: Left Coast - Canada
Distribution: s l a c k w a r e
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Are you quite sure you're seeing it from _outside_ your own local network? That error you're getting is not related to your apache setup, but it's indicative of a DNS issue.
 
Old 11-12-2004, 11:46 AM   #18
ServerStorm
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I am about as sure as a guy can be. Although I agree with you that if you are able to see it then it appears to be a DNS issue. However here is why I am sure that I am viewing outside of my local network.

1) used VNC to another companies server and browsed www.liviam.ca and www.liviam.com from a browser located on their server (that was the one using the Microsoft browser).

2) At another local company I asked that they test http://www.liviam.ca and http://www.liviam.com; both of which failed to resolve, yet http://liviam.com and http://liviam.ca did resolve.

Again if on my internal Private network or at either of the above two external networks I use nslookup I get the following for ANY:

Code:
********** Private Network NSLookup for Liviam.ca***********
Default Server:  foozleReducer.liviam.ca
Address:  192.168.0.1

> set type=any
> liviam.ca
Server:  foozleReducer.liviam.ca
Address:  192.168.0.1

Non-authoritative answer:
liviam.ca
        primary name server = ns1.domainpeople.com
        responsible mail addr = root.liviam.ca
        serial  = 44168871
        refresh = 28800 (8 hours)
        retry   = 14400 (4 hours)
        expire  = 3600000 (41 days 16 hours)
        default TTL = 300 (5 mins)
liviam.ca       nameserver = ns2.domainpeople.com
liviam.ca       nameserver = ns1.domainpeople.com

liviam.ca       nameserver = ns1.domainpeople.com
liviam.ca       nameserver = ns2.domainpeople.com
ns2.domainpeople.com    internet address = 204.174.223.73
ns1.domainpeople.com    internet address = 204.174.223.72
> set type=CNAME
> www.liviam.ca
Server:  foozleReducer.liviam.ca
Address:  192.168.0.1

Non-authoritative answer:
www.liviam.ca   canonical name = 216.221.85.75

liviam.ca       nameserver = ns1.domainpeople.com
liviam.ca       nameserver = ns2.domainpeople.com
ns1.domainpeople.com    internet address = 204.174.223.72
ns2.domainpeople.com    internet address = 204.174.223.73
Now from the external network:

Code:
********** External Network NSLookup for Liviam.ca***********
Microsoft Windows [Version 5.2.3790]
(C) Copyright 1985-2003 Microsoft Corp.

C:\Documents and Settings\Administrator>nslookup
Default Server:  trunk.ilex.oakincentivesgroup.com
Address:  192.168.0.59

> set q=any
> liviam.ca
Server:  trunk.ilex.oakincentivesgroup.com
Address:  192.168.0.59

Non-authoritative answer:
liviam.ca       MX preference = 10, mail exchanger = mail.liviam.ca
liviam.ca       internet address = 216.221.85.75
liviam.ca
        primary name server = ns1.domainpeople.com
        responsible mail addr = root.liviam.ca
        serial  = 44158312
        refresh = 28800 (8 hours)
        retry   = 14400 (4 hours)
        expire  = 3600000 (41 days 16 hours)
        default TTL = 300 (5 mins)
liviam.ca       nameserver = ns1.domainpeople.com
liviam.ca       nameserver = ns2.domainpeople.com

liviam.ca       nameserver = ns2.domainpeople.com
liviam.ca       nameserver = ns1.domainpeople.com
mail.liviam.ca  internet address = 216.221.85.75
ns1.domainpeople.com    internet address = 204.174.223.72
ns2.domainpeople.com    internet address = 204.174.223.73
> set q=CNAME
> www.liviam.ca
Server:  trunk.ilex.oakincentivesgroup.com
Address:  192.168.0.59

Non-authoritative answer:
www.liviam.ca   canonical name = 216.221.85.75
>
Would you not agree that the DNS looks OK (especially focusing on the External DNS lookup)?

I have never seen this with DNS before. That is dns seems to be reporting correctly on both ends of the country however it it only 'really' working correctly in the West?

Truly,
ServerStorm

Last edited by ServerStorm; 11-12-2004 at 11:47 AM.
 
Old 11-12-2004, 12:03 PM   #19
mcleodnine
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Registered: May 2001
Location: Left Coast - Canada
Distribution: s l a c k w a r e
Posts: 2,731

Rep: Reputation: 45
OK - then the local browser or resolver cache on the client machine is probably the culprit..

If it's windows XP - try 'ipconfig /flushdns' to clear it.
 
Old 11-12-2004, 01:57 PM   #20
ServerStorm
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Posts: 76

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I had been flushing the DNS and the browser cache earlier and it did not seem to help.

You got me thinking though about my firewall. The firewall is set-up with a proxy and there have been erroneous reports of error if the Transparent option is turned on. The recommendation in these reports was to turn off the Transparent option and flush the cache. I first disabled the proxy all together and then called a friend and asked him to attempt http://www.liviam.ca, he did and it worked for him. While he was still on the phone I turned the just the enable proxy on, and then asked him to flush his local cache, open a new browser, and flush his dns settings. He did so and then tried it again. It worked again. I then asked him to repeat these steps and turned Transparent on. With this option on it did not work. So I know that the Proxy is the culprit.

One question still remains. When I disabled the proxy outright, and flushed the DNS resolver cache in IPConfig and then logged onto another companies server, using VNC. I then flushed the other companies DNS cache and cleared the local browser cash. Then I tried http://www.liviam.ca and it gave me the same old error. If I am not using a proxy on my network, and I clear all caches and dns settings, how come that external server can not see it? Is is because the NIC card on that machine may not be releasing the DNS resolver cache as it is a static IP that is NOT served through DHCP?

Yet again thanks for your all the help.

Truly,
ServerStorm
 
Old 11-15-2004, 11:12 AM   #21
ServerStorm
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Registered: Oct 2004
Posts: 76

Original Poster
Rep: Reputation: 15
Thumbs up Thanks

mcleodnine,

Thanks so much for all your help on getting this resolved! For others newbies that will read this set thread the summary of the fix is:

1) I was trying many different things within the httpd.conf file, within YaST and WebMin.

Lesson learned: stick with one medium. In my case I choose to strictly edit the httpd.conf file (other relevant .conf files) and use the

Code:
/usr/sbin/rcapache2  configtest
Code:
/usr/sbin/rcapache2  stop
Code:
/usr/sbin/rcapache2  start
Code:
/usr/sbin/rcapache2  status
commands to ensure that apache was running correctly. The template .conf files are well documented so it is hard to really screw up.

2) As a result of number 1 above I believe that I did cause problems with apache, so I uninstalled and reinstalled apache2 using YasT and then I reconfigured a new liviam.conf file and located it in /etc/apache2/vhosts.d/ file (apache2 by default specifies to read all files in the vhosts.d folder).


3) Ensure that you don't have any caching issues before you start to reconfig everything, as you set-up may be just fine but your cached files may not be representative of your current set-up. Check Caching in these locations:
  • use ipconfig /flushdns to clear the dns from your network card cache
  • Clear your cache in Internet Explorer and Mozilla
  • *** ensure that proxy caches of any kind whether on a firewall or a proxy server are cleared. One note that on IPFrog firewall you also need to deselect the Transparent on Green option

4) ***** Ensure that you wait for appropriate propagation time. I know that for the most case dns propagates within North America within 24 hours; however in my case it actually took 72! I was driving myself batty as to why things were showing up some places and not others in my local area, but it came down to the fact that I had been too impatient with propagation.

If you run into a situation where your domain and website are properly appearing for some of you friends or business colleague's but not others give it a couple of days before you start changing things. This also means allow for enough time for the rare case of slower propagation.

Again mcleodnine thanks for all you help and continued success for you and your Linux user group.

Truly,
ServerStorm
 
  


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