[SOLVED] CUPS printing problem

ihowarth · 11-30-2013, 05:15 PM

I have an 'HP Laserjet Pro 100 Color MFP M175a' with a USB connection to a PC running Mageia 3.

My problem is that I can't get it to print anything! (Not a hardware issue: the printer works fine under Windoze.)

Code:

> lpstat -p -d
printer HP_LaserJet_MFP_M175a now printing HP_LaserJet_MFP_M175a-41.  enabled since Sat 30 Nov 2013 22:33:49 GMT
system default destination: HP_LaserJet_MFP_M175a

> lpq
HP_LaserJet_MFP_M175a is ready and printing
Rank    Owner   Job     File(s)                         Total Size
active  root    41      tmpOLTHz_                       422912 bytes

So it's "ready and printing"...but never prints. I've reinstalled CUPS and hplib; http://localhost:631/printers/ shows the printer state to be "processing"...for ever.

Any ideas?

frankbell · 11-30-2013, 08:00 PM

I don't have any solutions, but I also have trouble printing to my HP with Mageia also, but in my case the printer prints the printer control string, rather than the document.

http://www.linuxquestions.org/questi...-a-4175471387/

It's still unsolved; I seldom print from that computer, so I've been putting off dealing with it.

aus9 · 11-30-2013, 08:38 PM

and to the original poster, your output shows owner root

on the cups admin page you can set up your "allowed users"

also you can edit your config file and change to debug instead of (probably) warn mode

grab the log out output and in a text editor remove any sensitive info like your name and email address etc
upload it and link us to it pls

I like dropbox for that, rename the log to cups.txt will allow us to see in in the web browser

2) how did you install this printer as there are about 3 ways

1) create root password
b) go to localhost:631 with printer turned on
c) click add printer to get root login dialog box---this must be done as config files are owned by root
d) then click again and choose find new printer if not yet found
e) choose make model or manaully choose hp then pull down make and model
f) set up default options including if its shared and who can use it

############## or

Code:

sudo hp-setup

############ or assuming its kept the mandriva type control panel
go thru to the control panel to add printer

ihowarth · 12-01-2013, 03:33 PM

Hi frankbell, sorry to hear you're having problems too...

aus9, thanks for the input. Your tip about debug mode would surely have disclosed what i *think* was behind the problem, which has "gone away"...i'm not completely sure, but my strong suspicion is that somewhere i'd got the default paper size set to American Letter instead of European A4. I'll tuck the "debug" option away for future use...bound to need it sooner or later!

frankbell · 12-01-2013, 07:57 PM

I was hoping that some of the posts trying to help me might be useful to you. But tomorrow, I'm going to see whether your solution can help me.

Glad it's fixed.