I am in search of a web-based "trouble-ticket" application for use in a small computer repair shop. I want something to run from our intranet to keep a progress log of each computer we service. I envision something that could keep a database of customers, where we can add repair tickets with details about the repairs. Those tickets could be updated as we service the machine with repair info and communication to/from the customer. By the end of the repair, we could have a detailed report of everything we did.
I browsed through the "
Project Management" category on sourceforge.net and quickly felt overwhelmed with the amount of powerful tools available. I don't need something complex like Redmine, dotProject or PHPCollab.
Ideally it would meet many or all of these criteria:
- Free (GPL)
- Lightweight (geared toward small enterprises/projects)
- web-based (PHP/MySQL preferred)
- Simple (I don't need lots of features)
Notes: I believe this is on-topic for this forum because I want to run it from my LAMP server. I imagine there are many sysadmins here who may be able to provide suggestions. I apologize if this is offtopic. Thank you all in advance for your time.