Phones vary widely in their support for this sort of thing. I've got one Android that connects easily and one that does not. Apparently, their firmware support is different between the two models.
A good alternative is to install the free version of AirDroid on your phone, which runs a special purpose web-page on your phone which you can then connect-to with any browser to do most things. No cables required. The remote computer no longer has to run any particular (old, decrepit, unreliable, etc.) piece of interfacing-software just to connect to the phone.
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