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Old 03-17-2017, 01:20 AM   #1
Gregg Bell
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Can't open (I was able to install it) Pixeluvo image editor


I'm running Xubuntu 16.04 on a 32 bit computer that's pretty old. Anyway, downloaded this 32 bit trial version of an image editor called Pixeluvo. http://www.pixeluvo.com/download/. So when I went to install it the default was 'Software Install' (screenshot 85) so I went with it. It installed in literally 3 seconds (which I thought was fishy) but the program was in the Applications Menu but it wouldn't open. I checked in the terminal and this is what I got (screenshot 86 I misspelled it the first time). Then I looked in Synaptic and it wasn't there. Then the second option for installing was the Ubuntu Software Center so I looked at that and it showed it was installed but I re-installed it anyway.

Still nothing. Any ideas?
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Old 03-17-2017, 04:27 AM   #2
hydrurga
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I just tested it on my Mint 18.1 Xfce VM and it works fine, listed in the Graphics section of the Applications menu. It looks as if it didn't install properly on your system - there should, for example, be a binary in the opt directory which your command line request couldn't find.

To install it, did you download the Ubuntu 64-bit deb (further down on the downloads page) to your desktop and double click it?
 
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Old 03-17-2017, 12:44 PM   #3
Gregg Bell
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Quote:
Originally Posted by hydrurga View Post
I just tested it on my Mint 18.1 Xfce VM and it works fine, listed in the Graphics section of the Applications menu. It looks as if it didn't install properly on your system - there should, for example, be a binary in the opt directory which your command line request couldn't find.

To install it, did you download the Ubuntu 64-bit deb (further down on the downloads page) to your desktop and double click it?
Thanks hydrurga. Pixeluvo is in the graphics section of my Applications menu too.

And installing it, since it was a 32 bit computer I chose the Ubuntu 32-bit deb. Then (see highlighted area of screenshot) I chose the "Software Install (default)" to open it. Then as I was saying I removed it from the Software Install and tried the Ubuntu Software Center to install it. That showed it was already installed but I re-installed it. This made no difference.

I thought I had to extract the file (it looks like a zip file) but couldn't. That's not really pertinent.

But would the best way of installing the file be double clicking on it?

And on the 64 bit???

(I do remember something like this happening when I installed Dropbox. It was in the Applications menu but wouldn't open from there. However, it was installed and did function properly.)
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Old 03-17-2017, 12:48 PM   #4
jkirchner
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I would try installing gdebi to install .deb packages. I have had issues before with software center doing the installs. After install
ing gdebi, right click the file and do the open with and select gdebi.
 
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Old 03-17-2017, 12:55 PM   #5
Gregg Bell
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Quote:
Originally Posted by jkirchner View Post
I would try installing gdebi to install .deb packages. I have had issues before with software center doing the installs. After install
ing gdebi, right click the file and do the open with and select gdebi.
Thanks jkirchner. I was looking for gdebi as an install option and didn't see it. I'll (I'm not on that computer till tonight.) install gdebi and give it a try.
 
Old 03-17-2017, 03:46 PM   #6
hydrurga
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Good call from kirchner. I wrongly assumed that you would have the gdebi package installed (it is by default on Mint).

When I double-click on a deb package in the GUI file manager, it automatically runs gdebi to install the package. I find it to be the easiest method of installing .deb packages.
 
Old 03-17-2017, 10:25 PM   #7
Gregg Bell
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No luck still. I made sure I had gdebi. I chose it for installation. The gdebi window said Pixeluvo was already installed so I re-installed it. Nothing. Then I tried the double click on the file method. That took me to the screenshot. I installed it. But when I tried to open Pixeluvo from the Applications Menu I got nothing. And when I tried to open it from the terminal (as you'll see I tried twice) I got this:

Code:
gregory@gregory-OptiPlex-GX520:~/Desktop$ pixeluvo
Using System Qt Libraries
/usr/bin/pixeluvo: line 23: /opt/pixeluvo/bin/Pixeluvo64: No such file or directory
gregory@gregory-OptiPlex-GX520:~/Desktop$ pixeluvo
Using System Qt Libraries
/usr/bin/pixeluvo: line 23: /opt/pixeluvo/bin/Pixeluvo64: No such file or directory
gregory@gregory-OptiPlex-GX520:~/Desktop$
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Old 03-18-2017, 04:35 AM   #8
hydrurga
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Rather strange. Ok, let's go back to first principles and see if the package install status is correct.

Can you please paste the output from:

dpkg -l '*pixelu*'

and, to see whether it has been unpacked correctly to the various system directories:

ls -la /opt/pixeluvo

ls -la /opt/pixeluvo/bin

ls -la /opt/pixeluvo/libs32

ls -la /usr/bin/pixeluvo

ls -la /usr/share/applications/pixeluvo*
 
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Old 03-18-2017, 03:06 PM   #9
Gregg Bell
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Quote:
Originally Posted by hydrurga View Post
Rather strange. Ok, let's go back to first principles and see if the package install status is correct.

Can you please paste the output from:

dpkg -l '*pixelu*'

and, to see whether it has been unpacked correctly to the various system directories:

ls -la /opt/pixeluvo

ls -la /opt/pixeluvo/bin

ls -la /opt/pixeluvo/libs32

ls -la /usr/bin/pixeluvo

ls -la /usr/share/applications/pixeluvo*
Thanks hydrurga. It just may be that this computer is so old (12 years),but here's the data: I did a hastebin too: https://hastebin.com/utubadiqon.lua The hastebin is the exact same data as what's in code below.

Code:
gregory@gregory-OptiPlex-GX520:~/Desktop$ dpkg -l '*pixelu*'
Desired=Unknown/Install/Remove/Purge/Hold
| Status=Not/Inst/Conf-files/Unpacked/halF-conf/Half-inst/trig-aWait/Trig-pend
|/ Err?=(none)/Reinst-required (Status,Err: uppercase=bad)
||/ Name                                    Version                  Architecture             Description
+++-=======================================-========================-========================-===================================================================================
ii  pixeluvo:i386                           1:1.6.0-1                i386                     Easy to use image editor 
gregory@gregory-OptiPlex-GX520:~/Desktop$ ls -la /opt/pixeluvo
total 36
drwxrwxr-x 4 root root  4096 Mar 17 22:17 .
drwxr-xr-x 5 root root  4096 Mar 17 00:15 ..
drwxrwxr-x 2 root root  4096 Mar 17 22:17 bin
drwxrwxr-x 2 root root  4096 Mar 17 22:17 libs32
-rw-rw-r-- 1 root root 11643 Sep 23 08:17 PixeluvoEULA.txt
-rw-rw-r-- 1 root root  4801 Sep 23 08:17 pixeluvo.png
gregory@gregory-OptiPlex-GX520:~/Desktop$ ls -la /opt/pixeluvo/bin
total 16980
drwxrwxr-x 2 root root     4096 Mar 17 22:17 .
drwxrwxr-x 4 root root     4096 Mar 17 22:17 ..
-rwxr-xr-x 1 root root 17375900 Sep 23 08:33 Pixeluvo32
gregory@gregory-OptiPlex-GX520:~/Desktop$ ls -la /opt/pixeluvo/libs32
total 28484
drwxrwxr-x 2 root root     4096 Mar 17 22:17 .
drwxrwxr-x 4 root root     4096 Mar 17 22:17 ..
-rw-r--r-- 1 root root  1792120 Sep 23 08:32 libcrypto.so.1.0.0
-rw-r--r-- 1 root root   238920 Sep 23 08:32 libpng16.so.16
-rw-r--r-- 1 root root  3055720 Sep 23 08:32 libQtCore.so.4
-rw-r--r-- 1 root root  3710508 Sep 23 08:32 libQtDeclarative.so.4
-rw-r--r-- 1 root root 11280364 Sep 23 08:32 libQtGui.so.4
-rw-r--r-- 1 root root  1319100 Sep 23 08:32 libQtNetwork.so.4
-rw-r--r-- 1 root root  2559100 Sep 23 08:32 libQtScript.so.4
-rw-r--r-- 1 root root   256036 Sep 23 08:32 libQtSql.so.4
-rw-r--r-- 1 root root   343072 Sep 23 08:32 libQtSvg.so.4
-rw-r--r-- 1 root root  4107240 Sep 23 08:32 libQtXmlPatterns.so.4
-rw-r--r-- 1 root root   387144 Sep 23 08:32 libssl.so.1.0.0
-rw-r--r-- 1 root root    87476 Sep 23 08:32 libz.so.1
gregory@gregory-OptiPlex-GX520:~/Desktop$ ls -la /usr/bin/pixeluvo
-rwxrwxr-x 1 root root 550 Sep 23 08:17 /usr/bin/pixeluvo
gregory@gregory-OptiPlex-GX520:~/Desktop$ ls -la /usr/share/applications/pixeluvo*
-rw-rw-r-- 1 root root 344 Sep 23 08:17 /usr/share/applications/pixeluvo.desktop
gregory@gregory-OptiPlex-GX520:~/Desktop$
 
Old 03-18-2017, 03:23 PM   #10
hydrurga
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Thanks, Gregg. Unless I'm missing something, that looks properly unpacked to me. You had no errors during installation? Did you install it with gdebi or with the software center? (if the below still doesn't work, we'll try installing it again but on the command line with dpkg).

Could you try running pixeluvo again with /usr/bin/pixeluvo?
 
Old 03-18-2017, 10:44 PM   #11
Gregg Bell
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Quote:
Originally Posted by hydrurga View Post
Thanks, Gregg. Unless I'm missing something, that looks properly unpacked to me. You had no errors during installation? Did you install it with gdebi or with the software center? (if the below still doesn't work, we'll try installing it again but on the command line with dpkg).

Could you try running pixeluvo again with /usr/bin/pixeluvo?
Thanks hydrurga. Still no luck though. But I remember asking the developer about installing it. I'll attach a screenshot of the email (I put an arroow there to show that my ? is on on the bottom and his reply on the top. Plus I noticed the Pixeluvo # is the 1.6 not the 1.5. But it's 1386. I don't know. I just figured I'd pass this stuff along in case it shed some light on things.

Code:
gregory@gregory-OptiPlex-GX520:~/Desktop$ /usr/bin/pixeluvo
Using System Qt Libraries
/usr/bin/pixeluvo: line 23: /opt/pixeluvo/bin/Pixeluvo64: No such file or directory
gregory@gregory-OptiPlex-GX520:~/Desktop$
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Old 03-18-2017, 11:37 PM   #12
hydrurga
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Ok, so it's looking for the 64-bit version in /opt/pixeluvo/bin which doesn't exist. That's bizarre, given you installed the 32-bit version on a 32-bit system.

An examination of /usr/bin/pixevulo shows that the first piece of code is:

Code:
if [ $(getconf LONG_BIT) = "64" ]
then
    LIBS=/opt/pixeluvo/libs64
    BIN=/opt/pixeluvo/bin/Pixeluvo64
else
    LIBS=/opt/pixeluvo/libs32
    BIN=/opt/pixeluvo/bin/Pixeluvo32
fi
So, the program thinks that your system is a 64-bit system.

Can you please paste the output from uname -m to check that?

Also, as backup, if you have inxi installed: inxi -S
 
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Old 03-18-2017, 11:58 PM   #13
Gregg Bell
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Red face

Quote:
Originally Posted by hydrurga View Post
Ok, so it's looking for the 64-bit version in /opt/pixeluvo/bin which doesn't exist. That's bizarre, given you installed the 32-bit version on a 32-bit system.

An examination of /usr/bin/pixevulo shows that the first piece of code is:

Code:
if [ $(getconf LONG_BIT) = "64" ]
then
    LIBS=/opt/pixeluvo/libs64
    BIN=/opt/pixeluvo/bin/Pixeluvo64
else
    LIBS=/opt/pixeluvo/libs32
    BIN=/opt/pixeluvo/bin/Pixeluvo32
fi
So, the program thinks that your system is a 64-bit system.

Can you please paste the output from uname -m to check that?

Also, as backup, if you have inxi installed: inxi -S
OMG. I feel like such an idiot. Do the terminal results say what I think they say--that this computer is 64 bits?

Code:
gregory@gregory-OptiPlex-GX520:~/Desktop$ uname -m
x86_64
gregory@gregory-OptiPlex-GX520:~/Desktop$ inxi -S
System:    Host: gregory-OptiPlex-GX520 Kernel: 4.4.0-66-generic x86_64 (64 bit) Desktop: Xfce 4.12.3
           Distro: Ubuntu 16.04 xenial
gregory@gregory-OptiPlex-GX520:~/Desktop$
So yeah, I'm an idiot. So what's next? Do I uninstall the 32 bit Pixeluvo I installed or just download the 64 bit one and install that? Oh man.
 
Old 03-19-2017, 12:08 AM   #14
hydrurga
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Quote:
Originally Posted by Gregg Bell View Post
OMG. I feel like such an idiot. Do the terminal results say what I think they say--that this computer is 64 bits?

Code:
gregory@gregory-OptiPlex-GX520:~/Desktop$ uname -m
x86_64
gregory@gregory-OptiPlex-GX520:~/Desktop$ inxi -S
System:    Host: gregory-OptiPlex-GX520 Kernel: 4.4.0-66-generic x86_64 (64 bit) Desktop: Xfce 4.12.3
           Distro: Ubuntu 16.04 xenial
gregory@gregory-OptiPlex-GX520:~/Desktop$
So yeah, I'm an idiot. So what's next? Do I uninstall the 32 bit Pixeluvo I installed or just download the 64 bit one and install that? Oh man.
Don't worry about it. I should have seen the problem right from your first post when the error message mentioned it was looking for Pixeluvo64, but I missed that clue. These things happen.

Yup, that's a 64-bit system you have there (did you get your 2 systems confused or is the one you thought was a 32-bit system really a 64-bit system?). Normally you should be able to install 32-bit software on a 64-bit system, but the way that the pixeluvo code is written means that you have to install the 32-bit version on a 32-bit machine and the 64-bit version on a 64-bit machine.

You should first uninstall the current version of pixeluvo with: sudo apt-get --purge autoremove pixeluvo

Then install the 64-bit version.
 
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Old 03-19-2017, 02:00 PM   #15
Gregg Bell
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Thumbs up

Quote:
Originally Posted by hydrurga View Post
Don't worry about it. I should have seen the problem right from your first post when the error message mentioned it was looking for Pixeluvo64, but I missed that clue. These things happen.

Yup, that's a 64-bit system you have there (did you get your 2 systems confused or is the one you thought was a 32-bit system really a 64-bit system?). Normally you should be able to install 32-bit software on a 64-bit system, but the way that the pixeluvo code is written means that you have to install the 32-bit version on a 32-bit machine and the 64-bit version on a 64-bit machine.

You should first uninstall the current version of pixeluvo with: sudo apt-get --purge autoremove pixeluvo

Then install the 64-bit version.
LOL Thanks. I have such blind spots sometimes I scare myself. And gee, everything went swimmingly installing the 64 bit Pixeluvo into my 64 bit computer! (Imagine that!) And yeah, my other computer (at work) is definitely 64 bit but this home computer is a 12 or 13 year old Dell (Optiplex GX520) that I was SURE was so old that it had to be 32 bit. Especially since I had some trouble playing .mp4 files on it. I got it from work. It crashed on someone and they were going to throw it out. I didn't know it was that old and so I took it and put Xubuntu on it. I also put in a new hard drive and a new CD/DVD tray. (I realized doing those things that it was pretty old though because I needed adpaters to hook up the hard drive and tray.) So yeah, I was figuring this thing was ancient and I'd wasted the money upgrading it. Now I'm kind of more hopeful about it. Ha ha.

So yeah, great, did the purge. Installed the trial version with gdebi and then all I had to do was enter a license key to get the full version.

Sorry for being do dumb (LOL). (Does LQ have a Remedial forum?) But I really do appreciate you not giving up on this. (I was on the verge of doing so myself.) Thanks!
 
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