[SOLVED] Can't get Wifi working on new Laptop

Flexico · 05-05-2020, 06:33 AM

I have scoured the internet trying to find the right drivers, but all I found was this: https://packages.debian.org/sid/all/...lwifi/download and I get a "failed to install" error with no more information. My laptop is a Dell Vostro 15 5590, and the wireless card is either an Intel 9560 NGW, or Intel 9462 NGW.

pan64 · 05-05-2020, 07:05 AM

which OS is it?

Flexico · 05-05-2020, 07:29 AM

Linux Mint 18.3

pan64 · 05-05-2020, 07:38 AM

probably this helps: https://www.intel.com/content/www/us...etworking.html
you can use inxi -N to check that network card.

dc.901 · 05-05-2020, 07:39 AM

Quote:

Originally Posted by Flexico

the wireless card is either an Intel 9560 NGW, or Intel 9462 NGW.

What is output of:

Code:

lspci | grep -i wireless

Flexico · 05-05-2020, 08:13 AM

Quote:

Originally Posted by pan64

probably this helps: https://www.intel.com/content/www/us...etworking.html
you can use inxi -N to check that network card.

I found that one too, but I couldn't figure out how to install it!

Code:

flexico@Flexico-Laptop ~ $ inxi -N
Network:   Card-1: Intel Device 02f0
           Card-2: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller
           driver: r8169

Flexico · 05-05-2020, 08:13 AM

Quote:

Originally Posted by dc.901

What is output of:

Code:

lspci | grep -i wireless

That returns nothing!

Timothy Miller · 05-05-2020, 08:23 AM

What kernel do you have? 9000 series requires at least the 4.14 or newer kernel to work.

pan64 · 05-05-2020, 01:20 PM

uname -a will tell the kernel version.

jefro · 05-05-2020, 03:56 PM

Intel is the place for data on this. Intel has supported linux for decades.

Normally the drivers are installed by kernel developers with file from Intel. If you have a fully updated Ubuntu then the kernel I'd think ought to support the device.

https://www.intel.com/content/www/us...etworking.html

You might need to see if the driver was already loaded??

Flexico · 05-13-2020, 08:53 PM

Code:

flexico@flexico-laptop ~ $ uname -a
Linux flexico-laptop 4.15.0-99-generic #100~16.04.1-Ubuntu SMP Wed Apr 22 23:56:30 UTC 2020 x86_64 x86_64 x86_64 GNU/Linux

I already checked Intel, and ended up with a file called "iwlwifi-9000-pu-b0-jf-b0-34.ucode" and instructions to copy it to the folder "/lib/firmware/" but it was already there.

Flexico · 07-30-2020, 01:42 AM

Fixed by updating to Mint 20!