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Old 07-12-2016, 02:16 PM   #16
Gregg Bell
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Quote:
Originally Posted by DaneM View Post
It looks like you can get it from the repo in Mint 18, so probably in Ubuntu 16.04, as well. I prefer to download from the site, directly, but either way, the package is just an installer stub that downloads the rest directly from Valve. I wonder if, somehow, the dependencies weren't installed when the downloaded stub was. Try this:

Code:
sudo apt-get install -f
This will install any missing dependencies.
Here's that result:

Code:
gregory@gregory-GA-A55M-DS2:~/Desktop$ sudo apt-get install -f
[sudo] password for gregory: 
Reading package lists... Done
Building dependency tree       
Reading state information... Done
The following package was automatically installed and is no longer required:
  kde-l10n-engb
Use 'sudo apt autoremove' to remove it.
0 upgraded, 0 newly installed, 0 to remove and 14 not upgraded.
gregory@gregory-GA-A55M-DS2:~/Desktop$
And here's what happened when I tried to launch Steam from the terminal. (It would not launch from the Applications Menu.)
Code:
gregory@gregory-GA-A55M-DS2:~$ steam
Running Steam on ubuntu 16.04 64-bit
STEAM_RUNTIME is enabled automatically
Installing breakpad exception handler for appid(steam)/version(0)
libGL error: unable to load driver: r600_dri.so
libGL error: driver pointer missing
libGL error: failed to load driver: r600
libGL error: unable to load driver: swrast_dri.so
libGL error: failed to load driver: swrast

Last edited by Gregg Bell; 07-12-2016 at 02:19 PM. Reason: added results from opening Steam from terminal
 
Old 07-12-2016, 02:16 PM   #17
DaneM
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OK, so it looks like your graphics drivers are in order. A lot of people in other forums are saying that these two commands should fix the problem, if it's a library conflict issue.

Code:
rm ~/.local/share/Steam/ubuntu12_32/steam-runtime/i386/usr/lib/i386-linux-gnu/libstdc++.so.6
rm ~/.local/share/Steam/ubuntu12_32/steam-runtime/i386/usr/lib/i386-linux-gnu/libgcc_s.so.1
Give that a shot, and report back. :-)
 
Old 07-12-2016, 02:22 PM   #18
Gregg Bell
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Quote:
Originally Posted by beachboy2 View Post
Thanks beachboy2. So I'm basically out of luck then, right?
 
Old 07-12-2016, 02:25 PM   #19
Gregg Bell
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[/QUOTE]Have Canonical removed Steam from their repositories? [/QUOTE]

Steam wasn't in Ubuntu Software Center or Synaptic, so I installed it from the Steam website file and it shows that it's installed. It just doesn't launch.[/QUOTE]

With Debian it's just "apt-get install steam", surely it's the same with derivatives?
(Using Steam and a Steam Controller under Sid without anything outside of the Debian Repo's [apart from the NVIDIA driver but I don't need to do that])[/QUOTE]
 
Old 07-12-2016, 02:36 PM   #20
Gregg Bell
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Location: Illinois
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Quote:
Originally Posted by DaneM View Post
OK, so it looks like your graphics drivers are in order. A lot of people in other forums are saying that these two commands should fix the problem, if it's a library conflict issue.

Code:
rm ~/.local/share/Steam/ubuntu12_32/steam-runtime/i386/usr/lib/i386-linux-gnu/libstdc++.so.6
rm ~/.local/share/Steam/ubuntu12_32/steam-runtime/i386/usr/lib/i386-linux-gnu/libgcc_s.so.1
Give that a shot, and report back. :-)
Here it is.
Code:
gregory@gregory-GA-A55M-DS2:~/Desktop$ rm ~/.local/share/Steam/ubuntu12_32/steam-runtime/i386/usr/lib/i386-linux-gnu/libstdc++.so.6
gregory@gregory-GA-A55M-DS2:~/Desktop$ rm ~/.local/share/Steam/ubuntu12_32/steam-runtime/i386/usr/lib/i386-linux-gnu/libgcc_s.so.1
rm: cannot remove '/home/gregory/.local/share/Steam/ubuntu12_32/steam-runtime/i386/usr/lib/i386-linux-gnu/libgcc_s.so.1': No such file or directory
gregory@gregory-GA-A55M-DS2:~/Desktop$
Okay, after that I ran Steam from the Applications Menu and it brought up a window that said "Updating Steam" and it did the update. Then it said it was extracting something or other. I thought for sure I had it but then Steam itself didn't come on. I tried launching it from the Applications Menu again and that did nothing, so I tried to launch it from the terminal and this is what it showed:


Code:
gregory@gregory-GA-A55M-DS2:~/Desktop$ steam
Running Steam on ubuntu 16.04 64-bit
STEAM_RUNTIME is enabled automatically
/bin/bash: /home/gregory/.local/share/Steam/ubuntu12_32/steam-runtime/amd64/lib/x86_64-linux-gnu/libtinfo.so.5: no version information available (required by /bin/bash)
grep: symbol lookup error: grep: undefined symbol: pcre_jit_stack_alloc
awk: /home/gregory/.local/share/Steam/ubuntu12_32/steam-runtime/amd64/lib/x86_64-linux-gnu/libtinfo.so.5: no version information available (required by /lib/x86_64-linux-gnu/libreadline.so.6)
grep: symbol lookup error: grep: undefined symbol: pcre_jit_stack_alloc
grep: symbol lookup error: grep: undefined symbol: pcre_jit_stack_alloc
Installing breakpad exception handler for appid(steam)/version(1468023329)
libGL error: unable to load driver: r600_dri.so
libGL error: driver pointer missing
libGL error: failed to load driver: r600
libGL error: unable to load driver: swrast_dri.so
libGL error: failed to load driver: swrast
 
Old 07-12-2016, 03:10 PM   #21
DaneM
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Run those commands again, and report back.
 
Old 07-12-2016, 07:49 PM   #22
Gregg Bell
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Quote:
Originally Posted by DaneM View Post
Run those commands again, and report back.
Okay. Thanks, Dane. Here's the results:

Code:
gregory@gregory-GA-A55M-DS2:~/Desktop$ rm ~/.local/share/Steam/ubuntu12_32/steam-runtime/i386/usr/lib/i386-linux-gnu/libstdc++.so.6
gregory@gregory-GA-A55M-DS2:~/Desktop$ rm ~/.local/share/Steam/ubuntu12_32/steam-runtime/i386/usr/lib/i386-linux-gnu/libgcc_s.so.1
rm: cannot remove '/home/gregory/.local/share/Steam/ubuntu12_32/steam-runtime/i386/usr/lib/i386-linux-gnu/libgcc_s.so.1': No such file or directory
gregory@gregory-GA-A55M-DS2:~/Desktop$
Ha ha! Amazing! I got it! Thanks a lot! And through the Application Menu.

Now not to impose on your generosity, but (I am totally new to this) I can't play the game I installed. I installed it. Then I got a window saying 'preparing to launch.' Then it said the game was syncing. But then when I press the 'play' button it doesn't play. Hmm. I clicked 'Help.' see screenshot. Am I suppose to email the guy and tell him what I told you?

Thanks again for getting this. I was at the point of giving up.
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Old 07-13-2016, 01:56 AM   #23
DaneM
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I'm glad it worked for you! The reason you had to run those commands twice is that Steam will install those libraries, again, every time it updates. If they still aren't playing nice, you'll have to run those commands to delete them, again (the second file didn't exist in your particular installation, so that's why it gave you an error; nothing to worry about). With luck, Valve will fix this, sometime soon, since lots of other people are having a similar problem. If they don't, make sure there's a bug report about it: https://steamcommunity.com/groups/St...7817327818370/

On to the next question. Congratulations! You found a bug in the game! Yes, absolutely report this to the developer. I've gotten quite a few programs and games fixed by reporting their bugs. Just a few things to do before you report it, in order to be ready with answers to the developer's inevitable questions:

1. Delete the game and re-install it. This might fix it, in which case you don't have to report anything. If it doesn't fix it, you can now say that you tried doing so in your email.
2. Run Steam from the terminal, run the game, and if/when it fails, screenshot the failure (if the info is different from the existing screenshot), and copy/paste the terminal output into the email you send. The more info, the better.
3. Also copy/paste the output from "Steam in Help > System Information", and "Help > About Steam" into the email, and make a note of where you got this info.

This will give the developer a great running start on fixing the bug. Be sure to do whatever they tell you to, after you submit it, and let them know you appreciate their work. Happy reporting!
 
Old 07-13-2016, 11:45 AM   #24
Gregg Bell
Senior Member
 
Registered: Mar 2014
Location: Illinois
Distribution: Xubuntu
Posts: 1,992

Original Poster
Rep: Reputation: 175Reputation: 175
Quote:
Originally Posted by DaneM View Post
I'm glad it worked for you! The reason you had to run those commands twice is that Steam will install those libraries, again, every time it updates. If they still aren't playing nice, you'll have to run those commands to delete them, again (the second file didn't exist in your particular installation, so that's why it gave you an error; nothing to worry about). With luck, Valve will fix this, sometime soon, since lots of other people are having a similar problem. If they don't, make sure there's a bug report about it: https://steamcommunity.com/groups/St...7817327818370/

On to the next question. Congratulations! You found a bug in the game! Yes, absolutely report this to the developer. I've gotten quite a few programs and games fixed by reporting their bugs. Just a few things to do before you report it, in order to be ready with answers to the developer's inevitable questions:

1. Delete the game and re-install it. This might fix it, in which case you don't have to report anything. If it doesn't fix it, you can now say that you tried doing so in your email.
2. Run Steam from the terminal, run the game, and if/when it fails, screenshot the failure (if the info is different from the existing screenshot), and copy/paste the terminal output into the email you send. The more info, the better.
3. Also copy/paste the output from "Steam in Help > System Information", and "Help > About Steam" into the email, and make a note of where you got this info.

This will give the developer a great running start on fixing the bug. Be sure to do whatever they tell you to, after you submit it, and let them know you appreciate their work. Happy reporting!
Thanks Dane. Will do. And I definitely need to take some time and familiarize myself with it in general. What happened was a friend kept telling me about these great games in Humble Bundle and I kept buying them but never got Steam. So now I can finally explore them. Thanks so much for hanging with me on this one!
 
Old 07-13-2016, 12:44 PM   #25
DaneM
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Any time. And Humble Bundle rocks. :-)
 
  


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