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Old 01-14-2006, 06:10 PM   #1
Registered: Jan 2002
Distribution: Ubuntu 12.04.2 (Precise)
Posts: 91

Rep: Reputation: 16
Bugzilla - Apache will not open page!

I've recently installed Bugzilla 2.20 and for the life of me, I can't figure out why apache will not open up the index.html file located in /var/www/html/bugzilla. This directory is a symbolic link to /usr/local/bugzilla-2.20.

My etc/httpd/conf/httpd.conf file has:
DirectoryIndex index.html index.html.var index.cgi
Options Indexes FollowSymLinks +ExecCGI in the <Directory /> as well as <Directory /var/www/html>. I'm also using .htaccess files and they all are setup properly (I believe)!

I have checked the permissions of the directories in question and they are similar to a test machine I have that is hosting a working bugzilla.

What else would I need to check to ensure that this page loads up?

PS: This server is also serving as my webmail server and those pages are displaying properly!

Old 01-15-2006, 12:14 AM   #2
Senior Member
Registered: Nov 2002
Location: Silly Con Valley
Distribution: Red Hat 7.3, Red Hat 9.0
Posts: 2,054

Rep: Reputation: 46
IIRC, the documentation of bugzilla does say that in the directory directive to use +FollowSymLinks, but I can't be totally sure as when I set up bugzilla to test it, I installed the bugzilla directory directly in the document root. It still didn't work for me until i changed all the .cgi files' permissions to 755. it seemed to me that running the last time really does make the files pretty restrictive. Anyhoo, I don't really know much about bugzilla, but I didn't want your post to feel lonely.

Hope you get it sorted out.

Optional: If Bugzilla does not actually reside in the webspace directory, but instead has been symbolically linked there, you will need to add the following to the Options line of the Bugzilla <Directory> directive (the same one as in the step above):


Without this directive, Apache will not follow symbolic links to places outside its own directory structure, and you will be unable to run Bugzilla.
Old 01-15-2006, 02:12 AM   #3
Registered: Jan 2002
Distribution: Ubuntu 12.04.2 (Precise)
Posts: 91

Original Poster
Rep: Reputation: 16
Thanks for your suggestions. However, even after making the modifications, I'm still at the same point - still getting error 404!

This one really has me stumped! I'll try and sort it out and post back here when I find a solution. Somebody elsewhere might benefit as Bugzilla traffic seems to be slow here at LinuxQuestions.

PS: I really love that signatureof yours -

Old 01-16-2006, 05:12 AM   #4
Registered: Jan 2002
Distribution: Ubuntu 12.04.2 (Precise)
Posts: 91

Original Poster
Rep: Reputation: 16
Well, turns out it was a virtualhost that was setup for webmail purpose that was killing all other requests for webpages. I finally asked myself why webmail ws as working and nothing else was being served. Then I remembered having setup the virtualhost thing (which I might add I did not understand quite well at the time).

Anyhow, it is now working.

Thanks megaspaz for your effort.


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