Best chat program for Linux desktops in call centre?

Triumph · 12-02-2010, 06:24 AM

Hi everyone,

A friend of mine is setting up infrastructure for a new call centre and they are using Ubuntu Linux on staff desktops. They need a chat program that will only work on the local network, and they want to allow staff to only access a browser, the chat client and spreadsheet software.

(a) What chat program can they use, and

(b) How can one disactivate most of the programs running on the desktop? Is uninstalling via synaptic/ Ubuntu Software Centre overkill?

With thanks,

Lloyd

austinium · 12-02-2010, 07:04 AM

You could try a combination of Openfire(XMPP Server) & Spark(client). empathy should work fine as a client too, its on by default in Ubuntu since 10.04(i think).

sugantha · 12-02-2010, 11:00 AM

I think g2ipmsg is also a good option.

szboardstretcher · 12-02-2010, 11:03 AM

I use OpenFire and Pidgin

I have had issues using Empathy with OpenFire and decided to switch to Pidgin.

Triumph · 12-03-2010, 03:03 AM

Hi guys,

Thanks for weighing in on this. I will look at said options and see what can be done.

With thanks,
Lloyd

teebones · 12-03-2010, 04:25 AM

(a) Jabber server + client, or private irc server + client.

(b) You need to set the permission correctly and setup the menus for each user, or your could switch to a kiosk mode.

austinium · 12-03-2010, 06:59 AM

Triumph: Openfire 3.6.4 has a memory leak issue when used with Empathy (here:http://community.igniterealtime.org/thread/40018), you might want to give pidgin or the Spark IM Client a try instead.

Good luck.

Triumph · 12-30-2010, 06:40 PM

Hey everyone,

Thanks so much for lending a hand! I am going to try to help my friend with this.

Regards,
Lloyd