[SOLVED] Audio issue when playing a high quality video.

Curios_Coder · 12-23-2020, 07:43 AM

I have recently installed Linux Mint 20 in my Laptop. And I am having this issue audio issue Whenever i play a high quality video from my hard drive. The video runs normal but the audio lags in between certain intervals. I also tried playing video from online platform like Youtube and found no such issue, neither i found such issue when playing low quality video (like 480p).

Here are the specs of my system.

System: Kernel: 5.4.0-58-generic x86_64 bits: 64 compiler: gcc v: 9.3.0 Desktop: Cinnamon 4.6.7
wm: muffin dm: LightDM Distro: Linux Mint 20 Ulyana base: Ubuntu 20.04 focal
Machine: Type: Laptop System: Hewlett-Packard product: HP 15 Notebook PC
v: 098F120000000000000600087 serial: <filter> Chassis: type: 10 serial: <filter>
Mobo: Hewlett-Packard model: 2213 v: 57.51 serial: <filter> UEFI [Legacy]: Insyde
v: F.36 date: 12/18/2014

CPU: Topology: Dual Core model: Intel Celeron N2840 bits: 64 type: MCP arch: Silvermont
rev: 8 L2 cache: 1024 KiB

Graphics: Device-1: Intel Atom Processor Z36xxx/Z37xxx Series Graphics & Display
vendor: Hewlett-Packard driver: i915 v: kernel bus ID: 00:02.0 chip ID: 8086:0f31
Display: x11 server: X.Org 1.20.8 driver: modesetting unloaded: fbdev,vesa
resolution: 1366x768~60Hz

Audio: Device-1: Intel Atom Processor Z36xxx/Z37xxx Series High Definition Audio
vendor: Hewlett-Packard driver: snd_hda_intel v: kernel bus ID: 00:1b.0
chip ID: 8086:0f04

Please provide me with any soulution to this problem.

Brains · 12-23-2020, 10:52 PM

I don't know which version of Linux Mint you installed, however, as mentioned in the "Known Issues" section here:

Quote:

Sound and microphone issues

If you're facing issues with your microphone or your sound output, please install "pavucontrol".

This will add "PulseAudio Volume Control" to your menu. This application has more configuration options than the default volume control.

Personally I don't think pavucontrol will fix your issue but might be worth trying, install with commands from the terminal app:

Code:

sudo apt update
sudo apt install pavucontrol

I feel it is most likely the video player that you are using which is likely the default player that was installed. You can try a different video player, Mplayer tends to be good with all video formats.

Curios_Coder · 12-24-2020, 07:54 AM

Hi @Brains, thanks for responding. I don't think media is a problem because i ran both the default one and Vlc, the result was same. However i will try Pulse Audio lets see if it makes any difference.

teckk · 12-24-2020, 09:19 AM

Quote:

Whenever i play a high quality video from my hard drive.

What audio/video formats are in this high quality video? Also, what container is it in?

Code:

ffprobe <vidfile>

x265 for example, takes horsepower to play. If your machine/video device isn't good enough, it won't play it smoothly.

If it's a 1920x1080 video, does your machine have the horsepower to keep up? If not then, drop down to 1280x720.

Quote:

Intel Atom Processor Z36xxx/Z37xxx Series Graphics & Display

Quote:

Display: x11 server: X.Org 1.20.8 driver: modesetting unloaded: fbdev,vesa

You are using vesa?

My first thought is that this is a horsepower issue. Need more info.

ondoho · 12-24-2020, 12:14 PM

Quote:

Originally Posted by Curios_Coder

However i will try Pulse Audio lets see if it makes any difference.

pulseaudio is already installed, the advice was to use pavucontrol to control it.

Please install mpv and start it from a terminal to reproduce the problem, i.e.:

Code:

mpv video_file_that_lags.ext

And show us its output.

Also, a search.

Curios_Coder · 12-25-2020, 07:37 AM

UPDATE - The issue got resolved by its own. I don't know what the problem real problem was, I didn't face this problem today when i tried to play the video (I also tried to play the video in 1080p, and didn't have problem). I think my system is capable handling heavy task sometime as mentioned by @teckk. Thank you all for your response.