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Old 08-05-2016, 01:55 PM   #16
Gregg Bell
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Quote:
Originally Posted by RockDoctor View Post
Once you decide one or more products, I'd ask them if they meet the conditions to cover you under the guarantee, and, if so, get it in writing.
Always a good idea to get in writing. Thanks.
 
Old 08-05-2016, 08:54 PM   #17
ardvark71
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Quote:
Originally Posted by Gregg Bell View Post
Thanks ardvark. I got it the way you said (synaptic). Only thing is it says "The antivirus signatures are outdated." Then when I click on the Update feature it say the updates are set to automatic. Know what's up with that?
Hi Gregg...

You're welcome. I'm not sure, I would need to install a copy and investigate myself but do the instructions here help?

Quote:
Originally Posted by Gregg Bell View Post
And I scanned my Home folder (which has like 5GB of stuff in it) and Clam scanned it instantly and found no threats. And I mean instantly. It can't possibly scan that fast. (Or can it?) So what's going on?
No, it can't. Do the commands listed here help at all?

Regards...
 
Old 08-08-2016, 02:01 PM   #18
Gregg Bell
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Quote:
Originally Posted by ardvark71 View Post
Hi Gregg...

You're welcome. I'm not sure, I would need to install a copy and investigate myself but do the instructions here help?



No, it can't. Do the commands listed here help at all?

Regards...
Thanks so much for responding, Ardvark, and I'm sorry I took so long to get back to you. And thanks for the links. I bookmarked both of them for future reference. I say for future reference because the signatures got updated somehow in the interim. And the scanning feature works appropriately. It's a very comforting tool to have.
 
Old 08-08-2016, 02:29 PM   #19
ardvark71
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Quote:
Originally Posted by Gregg Bell View Post
Thanks so much for responding, Ardvark, and I'm sorry I took so long to get back to you. And thanks for the links. I bookmarked both of them for future reference. I say for future reference because the signatures got updated somehow in the interim. And the scanning feature works appropriately. It's a very comforting tool to have.
You're welcome, not a problem and I'm glad it's working for you.

If you feel this resolves your question/issue, if you would, please mark this thread as "SOLVED." Thanks!

Regards...
 
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Old 08-08-2016, 03:16 PM   #20
Habitual
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Quote:
Originally Posted by Gregg Bell View Post
Clam scanned it instantly and found no threats. And I mean instantly. It can't possibly scan that fast. (Or can it?) So what's going on?
Try this for comparision in terminal:
Code:
clamscan -ir $HOME
for a shiny summary. Share.
 
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Old 08-08-2016, 04:06 PM   #21
273
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I think the only real course of action here is to contact them and ask them to give you an exception for using Linux. I don't know how reputable they are but the idea that they only guarantee against fraud when certain software is installed seems to me like a possible cop-out -- not that I don't see where they could be coming form more that it's just a good way of getting out of a contract for them.
Do they offer two-factor authentication? Do they use things like text-messages to alert you of your account being used. In short, are they secure?
I don't think you'll manage to claim from them if your account is broken into and you're using a free OS with free tools. Call me overly cynical but I just don't see it at all. (and I would be surprised to hear somebody on Windows getting a payment unless they were a corporate entity with tight vendor contracts with the ability to sue)
 
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Old 08-08-2016, 10:27 PM   #22
Gregg Bell
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Quote:
Originally Posted by Habitual View Post
Try this for comparision in terminal:
Code:
clamscan -ir $HOME
for a shiny summary. Share.
Hey Habitual.

I got the signatures on the one computer. But I just got ClamTK on this computer and I don't have the signatures yet, so this is what it looks like:
Code:
gregory@gregory-OptiPlex-GX520:~/Desktop$ clamscan -ir $HOME
LibClamAV Error: cli_loaddbdir(): No supported database files found in /var/lib/clamav
ERROR: Can't open file or directory

----------- SCAN SUMMARY -----------
Known viruses: 0
Engine version: 0.99
Scanned directories: 0
Scanned files: 0
Infected files: 0
Data scanned: 0.00 MB
Data read: 0.00 MB (ratio 0.00:1)
Time: 0.007 sec (0 m 0 s)
gregory@gregory-OptiPlex-GX520:~/Desktop$
That is a nice little summary. Will it scan faster engaging it from the terminal?
 
Old 08-08-2016, 10:31 PM   #23
Gregg Bell
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Quote:
Originally Posted by 273 View Post
I think the only real course of action here is to contact them and ask them to give you an exception for using Linux. I don't know how reputable they are but the idea that they only guarantee against fraud when certain software is installed seems to me like a possible cop-out -- not that I don't see where they could be coming form more that it's just a good way of getting out of a contract for them.
Do they offer two-factor authentication? Do they use things like text-messages to alert you of your account being used. In short, are they secure?
I don't think you'll manage to claim from them if your account is broken into and you're using a free OS with free tools. Call me overly cynical but I just don't see it at all. (and I would be surprised to hear somebody on Windows getting a payment unless they were a corporate entity with tight vendor contracts with the ability to sue)
Thanks 273. I hear you. It's always the fine print that counts and the print is often very very very fine.

I have all the text alert stuff and two factor authentication. I've done all I can. The tech at the company said I was in good shape. So...that's about all I can do.

Linux always gets singled out at the red-headed stepchild though. Ironic considering that it's better than Windows and Apple.
 
Old 08-08-2016, 11:15 PM   #24
ardvark71
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Quote:
Originally Posted by Gregg Bell View Post
I got the signatures on the one computer. But I just got ClamTK on this computer and I don't have the signatures yet, so this is what it looks like:
Code:
gregory@gregory-OptiPlex-GX520:~/Desktop$ clamscan -ir $HOME
LibClamAV Error: cli_loaddbdir(): No supported database files found in /var/lib/clamav
ERROR: Can't open file or directory

----------- SCAN SUMMARY -----------
Known viruses: 0
Engine version: 0.99
Scanned directories: 0
Scanned files: 0
Infected files: 0
Data scanned: 0.00 MB
Data read: 0.00 MB (ratio 0.00:1)
Time: 0.007 sec (0 m 0 s)
gregory@gregory-OptiPlex-GX520:~/Desktop$
Hi Gregg...

To take care of that little problem, please see here and, if needed, here.

Quote:
Originally Posted by Gregg Bell View Post
That is a nice little summary. Will it scan faster engaging it from the terminal?
No, I don't think a normal scan will be that quick.

Regards...
 
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Old 08-08-2016, 11:18 PM   #25
273
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Quote:
Originally Posted by Gregg Bell View Post
Thanks 273. I hear you. It's always the fine print that counts and the print is often very very very fine.

I have all the text alert stuff and two factor authentication. I've done all I can. The tech at the company said I was in good shape. So...that's about all I can do.

Linux always gets singled out at the red-headed stepchild though. Ironic considering that it's better than Windows and Apple.
It does seem you have done all you can, hopefully you'll never need to claim anyhow.
 
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Old 08-09-2016, 07:09 AM   #26
Habitual
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No one can say what's "normal" until you fix "that little problem".

Gregg: Every time you install clamav, run sudo freshclam
When in doubt, run freshclam, on Ubu systems it's probably automated and
sudo freshclam may throw an "error" about it being "in use".

See also https://help.ubuntu.com/community/ClamAV

Last edited by Habitual; 08-09-2016 at 07:12 AM.
 
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Old 08-09-2016, 10:35 AM   #27
Gregg Bell
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Quote:
Originally Posted by ardvark71 View Post
Hi Gregg...

To take care of that little problem, please see here and, if needed, here.



No, I don't think a normal scan will be that quick.

Regards...
Thanks ardvark. It's on my home computer so I'll check it out when I get home. But I was thinking that (this is what I think happened on this computer) the Xubuntu regular updates might supply the updated signatures. I'll post back when I get home.
 
Old 08-09-2016, 10:36 AM   #28
Gregg Bell
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Quote:
Originally Posted by 273 View Post
It does seem you have done all you can, hopefully you'll never need to claim anyhow.
Thanks 273. That's what I'm thinking.
 
Old 08-09-2016, 10:41 AM   #29
Gregg Bell
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Registered: Mar 2014
Location: Illinois
Distribution: Xubuntu
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Quote:
Originally Posted by Habitual View Post
No one can say what's "normal" until you fix "that little problem".

Gregg: Every time you install clamav, run sudo freshclam
When in doubt, run freshclam, on Ubu systems it's probably automated and
sudo freshclam may throw an "error" about it being "in use".

See also https://help.ubuntu.com/community/ClamAV
Thanks Habitual. On this computer (my work computer) I had the same problem. I did nothing and in a day or so the signatures were updated (I'm thinking from the regular Xubuntu software updates) and the problem solved. I was hoping it would be the same on my home computer. I'll check it out when I get home and see where it stands. Thanks for the link.
 
Old 08-09-2016, 10:45 AM   #30
Habitual
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Quote:
Originally Posted by Gregg Bell View Post
Thanks Habitual. On this computer (my work computer) I had the same problem. I did nothing and in a day or so the signatures were updated (I'm thinking from the regular Xubuntu software updates) and the problem solved. I was hoping it would be the same on my home computer. I'll check it out when I get home and see where it stands. Thanks for the link.
You're welcome.
Quote:
Originally Posted by Gregg Bell View Post
the Xubuntu regular updates might supply the updated signatures.
They do not.
apt-get and system-level updates don't update clamav signatures. There's a utility for that called freshclam.
 
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