I'm having some trouble getting the ARCserve (v9 for Linux) configuration script, csetup, to detect the HP StorageWorks Ultrium 460 external tape drive on our new HP Proliant DL380 G4 server. We have Redhat Enterprise Linux 3 AS Update 4 installed as the OS on this server.

Initially, the problem was caused by the fact that we have 2 SCSI controllers (both LSI logic 53C1030's) in the server, and Linux was not detecting the drive on the controller we had it plugged into, /proc/scsi/scsi was reporting no devices attached. Since then, I have swapped the drive over to the other SCSI adapter and the drive is now being detected by Linux, and is showing up in /proc/scsi/scsi and /etc/sysconfig/hwconf.

However, when I run csetup and it gets the section related to configuring the tape library, I get the following error when using the "auto" option:

"Shall we continue? (y/n) y
Successfully loaded sg driver

An error has ocurred: no changes to camediad.cfg were made
A probable cause for the error may be that no changers were found.
or there may be a problem with the changer.
Please check to ensure that all changers are connected properly and can be seen by the system.

Library configuration incomplete
Remember to configure your libraries"

If I use the "interactive" option, I get this error:

"We will configure one library at a time.
Please be patient: on some systems probing
the scsi bus takes time...

No library devices were found
Library configuration incomplete
Remember to configure your libraries"

Here's the output of /proc/scsi/scsi on the server:

"Attached devices:
Host: scsi1 Channel: 00 Id: 03 Lun: 00
Vendor: HP Model: Ultrium 2-SCSI Rev: F5CD
Type: Sequential-Access ANSI SCSI revision: 03"

So, Linux is detecting the drive ok, but for some reason Arcserve just won't pick it up. I've tried it in every external scsi port on the server, but I get the same error.

Can anyone help me with this? We really need to get it working ASAP....

Thanks,
Guy

I'm getting a similar problem when trying to setup ARCServer 9 for Linux. I'm using Fedora Core 2.0 kernel 2.6.5-1

Althought Linux detects the tape unity (IBM ULTRIUM-TD2),

# cat /proc/scsi/scsi
Attached devices:
Host: scsi0 Channel: 00 Id: 06 Lun: 00
Vendor: IBM Model: ULTRIUM-TD2 Rev: 333N
Type: Sequential-Access ANSI SCSI revision: 03
Host: scsi3 Channel: 00 Id: 00 Lun: 00
Vendor: MegaRAID Model: LD0 RAID5 09634R Rev: 3.28
Type: Direct-Access ANSI SCSI revision: 02
Host: scsi3 Channel: 04 Id: 06 Lun: 00
Vendor: SDR Model: GEM318P Rev: 1
Type: Processor ANSI SCSI revision: 02
: Processor ANSI SCSI revision: 02


ARCServer does not detect it ... I'm getting the same message described on the question above

Pls let me know if anyone has got this problem and found the solution.

Thanks in advance,

I have a support ticket open with Computer Associates, and they recommended I try updating the firmware. However, the HP ltt (tape tool) for updating the firmware indicates that I have the current firmware anyway. You might want to check out this avenue though, as we only got the drive in November 2004. I think the most recent firmware (F5CD) is from September 2004.

Alternatively, they've suggested changing the SCSI Id of the drive, you might want to give that a go too.

OK, thanks for the tips. I just want to confirm one more thing, before trying these steps: do you know if ARCserve 9 is supposed to run on kernel 2.6.x? Is there any module that is needed that does not work with kernel 2.6.x?

Thanks,

I'm not sure unfortunately, we have RHEL 3 with a 2.4 kernel. I've posted the url to the CA support email form for Arcserve for linux below. I had to actually call CA to ask them how to get to the form, it's far from obvious how to find it on the site:

http://supportconnectw.ca.com/public...on_docs/sg.asp