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As with a lot in Linux it all comes down to choices and preferences, which ones you'll have to make based on trial. You can have a look at these sites and try them out to see which one fits your needs.
I've set up chat servers in the past with inspircd, I found it to be very straightforward to set up and never had a problem with it. I only managed small home IRC servers though, with <100 persons or so.
This would not be for the beginning Linux user, but if you have programming skills Bahamut is rock solid and has options to run as stand alone or be on a larger open source network. Fair warning though, you will be spending a week reading the documentation, and another week building different versions to find the tweak that best suites your needs.
Any open source jabber server. Jabber is more flexible than anything else, but if IRC is just fine, it is easier to manage. The 3 last shop I worked with had internal jabber server for file transfer and chat.
There's also AJAX Chat which can be designed with a MySQL backend for user authentication. It's also a plugin for several popular forums including phpBB and LQ's vBulletin.
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