Hello,

I am currently experiencing a major email outage on my shared hosting account at Arvixe (USA), Linux system of unknown distribution, running Apache.

About 30% of all emails that should reach me are not. The senders do not see an error message. The emails appears to have been sent properly. I see this problem across all registered domains and email accounts.

All server-side and user-side spam filters have been turned off, of course. So far, Arvixe support is clueless.

I am a newbie in these matters: can somebody point me to some entry point from where I can try to troubleshoot this issue myself?

Thanks a lot!

Welcome to LQ!
You should check the /var/log/mail.log or other appropriate mail file for clues.

Thanks Habitual! Im afraid since I am on a shared hosting server, access to that file is prohibited for me.

It looks like I'll *HAVE* to go through my hosting provider... :-(