Can your server provider affect if customers can view your website

Ryno9903 · 01-19-2011, 01:24 PM

We have recently switched our website from Volusion to Magento. We have recently signed up with a server company and our traffic has dropped dramatically. Our placement is back to the same as it was in free search but we're only getting about 15% off the traffic as before. Some customers were seeing a 404 error. Can some server companies not reach customers in remote areas and cause errors?

Any help or insight would be appreciated.

xeleema · 01-19-2011, 01:54 PM

Traditionally, a server host is a server host. However, your "new" webserver may be underpowered (or the connection from the server to the Internet could be worse).
Do you have a shell account on the webserver? If so, look at things like RAM, CPU, running processes, and such (You should know what your previous web server's statistics were).

Another important question: Did you previously have a "Dedicated server" and are now on a "Shared Server" or a "Virtualized Server"?