Bugzilla unknown problem, need help!
 

Hi all,

My bugzilla installation is not working and i can't seem to pinpoint the problem. :( When i try to log on to the bugzilla server it says forbidden. I have included the checksetup.pl output and i think it maybe something to do with the last quarter of the output but i have no idea what it means or how to remedy it (maybe an mysql problem?). I'm using Suse linux 10.1. I will try to provide any other information you may need and all help would be greatly appreciated.

Checking perl modules ...
Checking for AppConfig (v1.52) ok: found v1.55
Checking for CGI (v2.93) ok: found v3.03
Checking for Data::Dumper (any) ok: found v2.101
Checking for Date::Format (v2.21) ok: found v2.22
Checking for DBI (v1.36) ok: found v1.40
Checking for DBD::mysql (v2.1010) ok: found v3.0008
Checking for File::Spec (v0.82) ok: found v3.23
Checking for File::Temp (any) ok: found v0.14
Checking for Template (v2.08) ok: found v2.12
Checking for Text::Wrap (v2001.0131) ok: found v2001.0929

The following Perl modules are optional:
Checking for GD (v1.20) ok: found v1.41
Checking for Chart::Base (v1.0) ok: found v2.3
Checking for XML::Parser (any) ok: found v2.34
Checking for GD::Graph (any) ok: found v1.43
Checking for GD::Text::Align (any) ok: found v1.18
Checking for PatchReader (any) ok: found v0.9.2

Checking user setup ...

********************************************************************************
WARNING! You have not entered a value for the "webservergroup" parameter
in localconfig. This means that certain files and directories which need
to be editable by both you and the webserver must be world writable, and
other files (including the localconfig file which stores your database
password) must be world readable. This means that _anyone_ who can obtain
local access to this machine can do whatever they want to your Bugzilla
installation, and is probably also able to run arbitrary Perl code as the
user that the webserver runs as.

You really, really, really need to change this setting.
********************************************************************************

Removing existing compiled templates ...
Precompiling templates ...
Checking for MySQL Server (v3.23.41) ok: found v5.0.26-standard

Updating field type target_milestone in table bugs ...
old: varchar(20) default "---"
new: varchar(20) not null default "---"
Updating field type value in table milestones ...
old: varchar(20)
new: varchar(20) not null
Populating duplicates table...
Updating field type version in table bugs ...
old: varchar(64)
new: varchar(64) not null
Updating field type disabledtext in table profiles ...
old: mediumtext
new: mediumtext not null
Updating field type short_desc in table bugs ...
old: mediumtext
new: mediumtext not null

Hi,
I think you already had a database named 'bugs' in MySql. If you want to perform a new bugzilla installation then you need to drop all the tables from the 'bugs' database and rerun the checksetup.pl script. It will automatically create all the tables for you.

If you want to upgrade bugzilla then copy localconfig* and data folder in the old bugzilla directory into the new bugzilla directory and rerun the checksetup.pl script file.

For further information on bugzilla installation and upgradation refer to http://bugzilla.org/

I dropped the bugs mysql table with the command:

mysqladmin drop bugs

it did that successfully then i ran checksetup.pl again and it recreated a bugs table.

but still the same problem as i mentioned in the first post. i ran checksetup.pl once again and it produced the same output as before. :(

here is the error log i found.. it it helps with diagnose.

[Fri Oct 27 16:49:25 2006] [notice] Apache/1.3.31 (Unix) configured -- resuming normal operations
[Fri Oct 27 16:49:25 2006] [notice] Accept mutex: sysvsem (Default: sysvsem)
[Fri Oct 27 16:51:44 2006] [notice] caught SIGTERM, shutting down
[Fri Oct 27 16:51:50 2006] [notice] Apache/1.3.31 (Unix) configured -- resuming normal operations
[Fri Oct 27 16:51:50 2006] [notice] Accept mutex: sysvsem (Default: sysvsem)
[Fri Oct 27 17:49:50 2006] [notice] caught SIGTERM, shutting down
[Fri Oct 27 17:49:55 2006] [notice] Apache/1.3.31 (Unix) configured -- resuming normal operations
[Fri Oct 27 17:49:55 2006] [notice] Accept mutex: sysvsem (Default: sysvsem)
[Fri Oct 27 18:44:39 2006] [notice] caught SIGTERM, shutting down
[Fri Oct 27 18:44:44 2006] [notice] Apache/1.3.31 (Unix) configured -- resuming normal operations
[Fri Oct 27 18:44:44 2006] [notice] Accept mutex: sysvsem (Default: sysvsem)
[Fri Oct 27 18:58:36 2006] [error] [client 127.0.0.2] (13)Permission denied: access to / failed because search permissions are missing on a component of the path
[Fri Oct 27 18:58:36 2006] [error] [client 127.0.0.2] (13)Permission denied: access to /favicon.ico failed because search permissions are missing on a component of the path
[Fri Oct 27 18:58:46 2006] [error] [client 127.0.0.2] (13)Permission denied: access to /favicon.ico failed because search permissions are missing on a component of the path
[Fri Oct 27 18:58:46 2006] [error] [client 127.0.0.2] (13)Permission denied: access to /favicon.ico failed because search permissions are missing on a component of the path
[Fri Oct 27 18:58:58 2006] [error] [client 127.0.0.2] (13)Permission denied: access to /bugzilla failed because search permissions are missing on a component of the path
[Fri Oct 27 18:59:39 2006] [error] [client 127.0.0.2] (13)Permission denied: access to /bugzilla failed because search permissions are missing on a component of the path
[Fri Oct 27 19:59:37 2006] [error] [client 127.0.0.2] (13)Permission denied: access to / failed because search permissions are missing on a component of the path
[Fri Oct 27 19:59:51 2006] [error] [client 127.0.0.2] (13)Permission denied: access to / failed because search permissions are missing on a component of the path
[Fri Oct 27 19:59:51 2006] [error] [client 127.0.0.2] (13)Permission denied: access to /favicon.ico failed because search permissions are missing on a component of the path
[Fri Oct 27 19:59:57 2006] [error] [client 127.0.0.2] (13)Permission denied: access to / failed because search permissions are missing on a component of the path
[Fri Oct 27 21:44:55 2006] [warn] pid file /root/bugzilla/logs/httpd.pid overwritten -- Unclean shutdown of previous Apache run?
[Fri Oct 27 21:44:55 2006] [notice] Apache/1.3.31 (Unix) configured -- resuming normal operations
[Fri Oct 27 21:44:55 2006] [notice] Accept mutex: sysvsem (Default: sysvsem)
[Fri Oct 27 21:45:04 2006] [error] [client 127.0.0.2] (13)Permission denied: access to / failed because search permissions are missing on a component of the path
[Fri Oct 27 22:02:00 2006] [notice] caught SIGTERM, shutting down
[Fri Oct 27 22:02:06 2006] [notice] Apache/1.3.31 (Unix) configured -- resuming normal operations
[Fri Oct 27 22:02:06 2006] [notice] Accept mutex: sysvsem (Default: sysvsem)
[Fri Oct 27 22:02:46 2006] [error] [client 127.0.0.2] (13)Permission denied: access to / failed because search permissions are missing on a component of the path
[Fri Oct 27 22:03:05 2006] [error] [client 127.0.0.1] (13)Permission denied: access to / failed because search permissions are missing on a component of the path
[Fri Oct 27 22:03:05 2006] [error] [client 127.0.0.1] (13)Permission denied: access to /favicon.ico failed because search permissions are missing on a component of the path
[Fri Oct 27 22:03:16 2006] [error] [client 127.0.0.2] (13)Permission denied: access to /bugzilla/ failed because search permissions are missing on a component of the path
[Sat Oct 28 01:29:16 2006] [notice] caught SIGTERM, shutting down