LinuxQuestions.org
Visit Jeremy's Blog.
Go Back   LinuxQuestions.org > Forums > Linux Forums > Linux - Server
User Name
Password
Linux - Server This forum is for the discussion of Linux Software used in a server related context.

Notices


Reply
  Search this Thread
Old 05-23-2012, 10:22 AM   #1
jsaravana87
Member
 
Registered: Aug 2011
Location: Chennai,India
Distribution: Redhat,Centos,Ubuntu,Dedian
Posts: 558
Blog Entries: 5

Rep: Reputation: Disabled
Best ticketing tool in linux


Hi

Can anyone help me which is the best ticketing tool available in linux ..
 
Old 05-23-2012, 10:44 AM   #2
tronayne
Senior Member
 
Registered: Oct 2003
Location: Northeastern Michigan, where Carhartt is a Designer Label
Distribution: Slackware 32- & 64-bit Stable
Posts: 3,541

Rep: Reputation: 1060Reputation: 1060Reputation: 1060Reputation: 1060Reputation: 1060Reputation: 1060Reputation: 1060Reputation: 1060
Bugzialla. http://www.bugzilla.org/. Read and follow the installation and configuration instructions, have MySQL or PostgreSQL installed and running.

Hope this helps some.
 
Old 05-23-2012, 10:56 AM   #3
vikas027
Senior Member
 
Registered: May 2007
Location: Sydney
Distribution: RHEL, CentOS, Ubuntu, Debian, OS X
Posts: 1,305

Rep: Reputation: 107Reputation: 107
Hi,

I tried my hands on OTRS and found in pretty good. Though I have never used it in production, but one of my juniors has implemented it in production environment for a small company.
 
Old 05-23-2012, 11:14 AM   #4
TenTenths
Senior Member
 
Registered: Aug 2011
Location: Dublin
Distribution: Centos 5 / 6 / 7
Posts: 2,954

Rep: Reputation: 1229Reputation: 1229Reputation: 1229Reputation: 1229Reputation: 1229Reputation: 1229Reputation: 1229Reputation: 1229Reputation: 1229
Using osTicket.com here, it's lightweight and does the job for us.
 
Old 05-23-2012, 12:07 PM   #5
vikas027
Senior Member
 
Registered: May 2007
Location: Sydney
Distribution: RHEL, CentOS, Ubuntu, Debian, OS X
Posts: 1,305

Rep: Reputation: 107Reputation: 107
Thumbs up

Quote:
Originally Posted by TenTenths View Post
Using osTicket.com here, it's lightweight and does the job for us.
Looks good, let me try it
 
Old 05-24-2012, 03:18 AM   #6
jsaravana87
Member
 
Registered: Aug 2011
Location: Chennai,India
Distribution: Redhat,Centos,Ubuntu,Dedian
Posts: 558

Original Poster
Blog Entries: 5

Rep: Reputation: Disabled
Thanks for ur reply ,

I feel osticket look fine ..Thanks all for ur reply
 
Old 05-24-2012, 03:32 AM   #7
kosa777777
LQ Newbie
 
Registered: May 2012
Posts: 7

Rep: Reputation: Disabled
Eticket is really good if you need people to submit tickets for tech support:

http://sourceforge.net/projects/eticket/
 
Old 05-30-2012, 03:33 AM   #8
centos123
Member
 
Registered: Apr 2011
Posts: 397

Rep: Reputation: 16
This thread is solved but i had a query ...
all these application require email id of customer....
query is -does server where these application will installed also need a mailserver to send response of ticket solved......or how customer get informed for ticketing solved.
 
Old 06-04-2012, 01:59 PM   #9
vikas027
Senior Member
 
Registered: May 2007
Location: Sydney
Distribution: RHEL, CentOS, Ubuntu, Debian, OS X
Posts: 1,305

Rep: Reputation: 107Reputation: 107
Quote:
Originally Posted by centos123 View Post
This thread is solved but i had a query ...
all these application require email id of customer....
query is -does server where these application will installed also need a mailserver to send response of ticket solved......or how customer get informed for ticketing solved.
I am not sure whether OTRS sends an email or not, but even if it does a mailserver can be created, this should not be a problem.
OR are you pointing to a particular issue or have something else in mind.
 
Old 06-08-2012, 07:51 AM   #10
centos123
Member
 
Registered: Apr 2011
Posts: 397

Rep: Reputation: 16
thanks
 
Old 06-08-2012, 07:53 AM   #11
centos123
Member
 
Registered: Apr 2011
Posts: 397

Rep: Reputation: 16
Quote:
Originally Posted by vikas027 View Post
Hi,

I tried my hands on OTRS and found in pretty good. Though I have never used it in production, but one of my juniors has implemented it in production environment for a small company.
so can you ask your junior how customer are sending ticket by mail or some other resource..
 
  


Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is Off
HTML code is Off



Similar Threads
Thread Thread Starter Forum Replies Last Post
[SOLVED] eTicket ticketing tool asking for password everytime linuxlover.chaitanya Linux - Newbie 1 01-20-2012 12:55 AM
Ticketing system niharikaananth Linux - Newbie 5 08-22-2011 03:12 PM
LXer: 6 of the Best Free Linux Customer Service Trouble Ticketing Software LXer Syndicated Linux News 0 08-21-2010 01:00 PM
OTRS Ticketing System carlosinfl Linux - Software 1 12-20-2007 05:48 PM
Trouble Ticketing System Giangiro Linux - Software 3 07-15-2005 06:42 AM

LinuxQuestions.org > Forums > Linux Forums > Linux - Server

All times are GMT -5. The time now is 01:30 PM.

Main Menu
Advertisement
My LQ
Write for LQ
LinuxQuestions.org is looking for people interested in writing Editorials, Articles, Reviews, and more. If you'd like to contribute content, let us know.
Main Menu
Syndicate
RSS1  Latest Threads
RSS1  LQ News
Twitter: @linuxquestions
Facebook: linuxquestions Google+: linuxquestions
Open Source Consulting | Domain Registration