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-   -   Best ticketing tool in linux (https://www.linuxquestions.org/questions/linux-server-73/best-ticketing-tool-in-linux-946464/)

jsaravana87 05-23-2012 10:22 AM

Best ticketing tool in linux
 
Hi

Can anyone help me which is the best ticketing tool available in linux ..

tronayne 05-23-2012 10:44 AM

Bugzialla. http://www.bugzilla.org/. Read and follow the installation and configuration instructions, have MySQL or PostgreSQL installed and running.

Hope this helps some.

vikas027 05-23-2012 10:56 AM

Hi,

I tried my hands on OTRS and found in pretty good. Though I have never used it in production, but one of my juniors has implemented it in production environment for a small company.

TenTenths 05-23-2012 11:14 AM

Using osTicket.com here, it's lightweight and does the job for us.

vikas027 05-23-2012 12:07 PM

Quote:

Originally Posted by TenTenths (Post 4685657)
Using osTicket.com here, it's lightweight and does the job for us.

Looks good, let me try it :)

jsaravana87 05-24-2012 03:18 AM

Thanks for ur reply ,

I feel osticket look fine ..Thanks all for ur reply

kosa777777 05-24-2012 03:32 AM

Eticket is really good if you need people to submit tickets for tech support:

http://sourceforge.net/projects/eticket/

centos123 05-30-2012 03:33 AM

This thread is solved but i had a query ...
all these application require email id of customer....
query is -does server where these application will installed also need a mailserver to send response of ticket solved......or how customer get informed for ticketing solved.

vikas027 06-04-2012 01:59 PM

Quote:

Originally Posted by centos123 (Post 4690970)
This thread is solved but i had a query ...
all these application require email id of customer....
query is -does server where these application will installed also need a mailserver to send response of ticket solved......or how customer get informed for ticketing solved.

I am not sure whether OTRS sends an email or not, but even if it does a mailserver can be created, this should not be a problem.
OR are you pointing to a particular issue or have something else in mind.

centos123 06-08-2012 07:51 AM

thanks

centos123 06-08-2012 07:53 AM

Quote:

Originally Posted by vikas027 (Post 4685643)
Hi,

I tried my hands on OTRS and found in pretty good. Though I have never used it in production, but one of my juniors has implemented it in production environment for a small company.

so can you ask your junior how customer are sending ticket by mail or some other resource..


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