Best ticketing tool in linux
 

Hi

Can anyone help me which is the best ticketing tool available in linux ..

Bugzialla. http://www.bugzilla.org/. Read and follow the installation and configuration instructions, have MySQL or PostgreSQL installed and running.

Hope this helps some.

Hi,

I tried my hands on OTRS and found in pretty good. Though I have never used it in production, but one of my juniors has implemented it in production environment for a small company.

Using osTicket.com here, it's lightweight and does the job for us.

Looks good, let me try it :)

Thanks for ur reply ,

I feel osticket look fine ..Thanks all for ur reply

Eticket is really good if you need people to submit tickets for tech support:

http://sourceforge.net/projects/eticket/

This thread is solved but i had a query ...
all these application require email id of customer....
query is -does server where these application will installed also need a mailserver to send response of ticket solved......or how customer get informed for ticketing solved.

I am not sure whether OTRS sends an email or not, but even if it does a mailserver can be created, this should not be a problem.
OR are you pointing to a particular issue or have something else in mind.

thanks

so can you ask your junior how customer are sending ticket by mail or some other resource..