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Old 06-14-2018, 02:15 AM   #1
bvani11
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Registered: Jun 2018
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Issue in sending requests to servicenow application after RHEL upgrade


Hi,

We have recently upgraded RHEL OS from 6.7 to 6.9. After upgrade we have observed that service-now incidents are not creating and failing with below error.

Can't connect to rstproxy.rwe.com:8080 (SSL connect attempt failed with unknown errorerror:140770FC:SSL routines:SSL23_GET_SERVER_HELLO:unknown protocol)


We have perl-libwww-perl-5.833-5 version after upgrade which causing the issue.

Could you please help on this error ?
 
Old 06-14-2018, 06:28 AM   #2
wpeckham
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Quote:
Originally Posted by bvani11 View Post
Hi,

We have recently upgraded RHEL OS from 6.7 to 6.9. After upgrade we have observed that service-now incidents are not creating and failing with below error.

Can't connect to rstproxy.rwe.com:8080 (SSL connect attempt failed with unknown errorerror:140770FC:SSL routines:SSL23_GET_SERVER_HELLO:unknown protocol)


We have perl-libwww-perl-5.833-5 version after upgrade which causing the issue.

Could you please help on this error ?
#1 It appears you have posted the SAME QUESTION under General as "RHEL upgrade from 6.7 to 6.9" Multiposting your questions is frowned upon.

#2 If you are running RHEL, then you have a RHEL support contract. Why have you not asked Red Hat Support?
 
Old 06-14-2018, 08:21 AM   #3
bvani11
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Thanks for the update.

The issue is on AWS RHEL server, so I can't post in RHEL community.
 
Old 06-14-2018, 09:21 AM   #4
TB0ne
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Quote:
Originally Posted by bvani11 View Post
Thanks for the update.
The issue is on AWS RHEL server, so I can't post in RHEL community.
Oh? Why is that??? You're either supported by AWS or by RHEL....contact the support you're paying for.
 
Old 06-14-2018, 02:21 PM   #5
bvani11
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Originally Posted by TB0ne View Post
Oh? Why is that??? You're either supported by AWS or by RHEL....contact the support you're paying for.
I posted in this forum if some one has similar issue on this topic.
 
Old 06-15-2018, 08:35 AM   #6
TB0ne
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Quote:
Originally Posted by bvani11 View Post
I posted in this forum if some one has similar issue on this topic.
Right; so again, you need to CONTACT SUPPORT. Neither AWS or RHEL are free in this case. Even if someone here had the same issue, you would need access to the RHEL repositories (which you DO NOT GET if you don't pay), to roll back/install patches. Which brings us back to "Call RHEL Support"

If it's a problem with AWS...that is not free either. You pay for it and with it, you get support. Which brings us back to "Call AWS Support". This issue is covered in the AWS knowlegebase as well...which again, you have access to with your AWS subscription. If you performed an upgrade of RHEL, your system has changed...as would your SSL certificate. Did you re-generate it?
 
  


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