website not doing anything Using Ubuntu, mysql, apache2, php and firefox as browser
 

I have an ubuntu system 8.04. I have installed sugarcrm 5.2.0e with apache2, mysql and php. (for the purpose of installing Apache2, mysql and php as a service on my system, so it stats every time I turn my computer on) Recently I got a tailor made version or sugarcrm 5.0 that I need to test, I have created the database name and imported the data using phpmyadmin (no problem), I have copied the tailor made version of sugarcrm on the localhost directory and changed the config.php file from my tailor made version to have the correct database name, root name and password.

once I type the http address in firefox the screen turns white and nothing happens, if I remove my tailor made file from the root directory and try running it again it tels me that apache2 could not find the file/directory. Sugarcrm5.2 works fine do.

I have gone around my system for hours and hours trying to locate what is wrong and to be honest I have learn quite a bit how to use the terminal, its commands and what they do but nothing has fix my problem.

If anyone has any idea on what is wrong and how to fix it, it will be very much appreciated if you can guide me.

thank you, drk

Hi, welcome to LQ!


First I'd have a look at my php.ini, and bump up logging.
Also check your apache logs.



Cheers,
Tink

Adding to Tinkster:

Did you check the apache error logs (probably /var/log/error_log). White screens in my experience indicate a php coding error.

I have checked all the logs, I also check with a programer and it seems like I have the wrong version of MYSQL on my computer.

This might be the problem. I was on the frame of mind that all the versions of mysql where compatible with each other but I guess they are not. I guess I will have to fin a solution for this.

Thank you for your help, it was quite good - I learn a few things.

The following data is for anyone interested. I resolved the above issue by:
Unistall my sugarcrm completely,
Install LAMP server in my Ubuntu and set it up following instructions from the web - work great
Install Sugarcrm without Apache2, Mysql and PHP following the web instruction
Change the directory and all its files to owner and group as root and works quite well

I am no expert but the above worked for me and is working well on my computer.