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denise2009 12-28-2013 10:46 AM

web server
 
as a system administrator one client tells me he cannot access the web server . what must be check on the server to help him

schneidz 12-28-2013 10:48 AM

That it's plugged in ?

Is apache ruining
Code:

sudo service httpd status

coldbeer 12-28-2013 10:53 AM

Not enough information.

jefro 12-28-2013 11:52 AM

I'd assume it would be the client.

The only things that might affect a single client would be maybe a firewall issue, routing issue, some version of html issue that might affect host headers, some authentication.

spambait9876 12-28-2013 02:03 PM

1. is his computer powered on ?
2. Was he using a web browser ? Was it working ?
3. Does he has internet access to anywhere ?
4. Is your web server local to his local network ? Is the network working ?
5. Was he behind a firewall ? Should he be able to access outside of that firewall ?
6. Is there any firewall between his pc and your server ?
7. Is your web server working ? Can anyone else from the same zone of this client have access to your server ?
8. Was the web server password protected ?
9. Was he complaining about one specific web page or the whole server ?

Habitual 12-30-2013 08:07 AM

terminal >
Code:

traceroute domain.com
or if Windows, Start > Run > cmd >
Code:

tracert domain.com
http://hidemyass.com/ to test from a browser on the client's PC.
Assumes simple www.domain.com as HMA does NOT 'do' https


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