Originally Posted by gonvaro
What is the argument to decide what is or is not urgent?.
How to solve now?
You miss the point. Stating that your problem is urgent has no meaning because there is no priority or problem escalation as you might find in a paid support service. Here the first person to read your post who knows the answer will provide that answer. However there is no guaranty that someone who knows the answer will read your post. There is no way to route your problem to someone who knows the answer.
Putting the word "urgent" in your post title increases the chances that it will be ignored. It is considered bad form to try to prioritize your post.
Hopefully someone who uses your key mapping will read your post and help you.