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Old 08-04-2013, 08:25 PM   #1
smilemukul
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Unable to upgrade raid controller firmware


HI

I am upgrading HP smart Array controller firmware from 2.08 &
upgraded with Firmware (Patch 10064-02) iso file & of firmware version 9.3 from HP site but didn't work out.
 
Old 08-04-2013, 08:38 PM   #2
smilemukul
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& the OS is Redhat 5.7
 
Old 08-05-2013, 08:59 AM   #3
TB0ne
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Quote:
Originally Posted by smilemukul View Post
HI
I am upgrading HP smart Array controller firmware from 2.08 &
upgraded with Firmware (Patch 10064-02) iso file & of firmware version 9.3 from HP site but didn't work out.
& the OS is Redhat 5.7
...and since you don't tell us what "didn't work out", give us any error messages or even HINTS as to why it didn't work, what do you think we're going to be able to tell you????

You're using HP hardware with an HP supplied update, and RHEL....so, have you contacted HP or Red Hat support, since you're PAYING FOR IT???? HP can help you with errors with their software/hardware, and RHEL can help if you're having OS problems. If you'd like anyone here to be able to help you, then post DETAILS.
 
Old 08-05-2013, 11:05 AM   #4
Soadyheid
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OK, So what sort of Proliant system have you and what SmartArray is fitted? HP supply a bootable CD (It comes as a zipped ISO so you have to burn it yourself - it's free by the way.)

The Version 8.70 firmware CD ISO is here

You can also upgrade the BIOS, nics iLO, etc but note that if you have a fairly old system, you may need to get an older version as the Firmware CD won't update all Proliant systems of all generations (G1, G2, G3... G7 now at Gen8) V8.70 was released Jan 2010 & has been superceeded but see how you get on.

The OS you have on your system is irrelevant as you boot the CD and it'll advise you of all your firmware levels and allow you to chose which ones you want to upgrade.

Play Bonny!

 
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Old 08-06-2013, 12:10 PM   #5
smilemukul
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Thanks for your response.

Actually my hardware is Hp Smart Raid Controller P400i & firmware version is 2.08. Also I only had access to the ILO console & rest are disabled.

I had tried 3 times upgrading the controller firmware but it remain the same as 2.08. After your suggestion I had tried again with Firmware maintenance CD according to my hardware from,

http://h20000.www2.hp.com/bizsupport...5&mode=4&idx=2

but after loading from CD, it shows the blank blue screen & nothing else in my console.

Please suggest.
 
Old 08-06-2013, 12:34 PM   #6
TB0ne
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Quote:
Originally Posted by smilemukul View Post
Thanks for your response.
Actually my hardware is Hp Smart Raid Controller P400i & firmware version is 2.08. Also I only had access to the ILO console & rest are disabled.

I had tried 3 times upgrading the controller firmware but it remain the same as 2.08. After your suggestion I had tried again with Firmware maintenance CD according to my hardware from, but after loading from CD, it shows the blank blue screen & nothing else in my console.
Please suggest.
Ok, we will again suggest that you:
  • Call HP Support, since you are paying for it with your hardware
HP should be the people you call, since the software to do the upgrade is supplied by them, along with the CD image and the firmware image, which is all designed to work with their hardware. THEY would know why it's doing this.

There is NOTHING at this point that is touching Linux...the system isn't even booted. You're having problems with their firmware/software, so they will have to help you resolve them. And did you read the page that you posted a link to?
Quote:
Originally Posted by HP Smart Array Link
Upgrade Requirement:
Optional - Users should update to this version if their system is affected by one of the documented fixes or if there is a desire to utilize any of the enhanced functionality provided by this version.

Important:
Advisory: SYSTEM ROM UPGRADE REQUIRED for Certain ProLiant Servers to Achieve Compatibility and Proper Operation for Certain SATA 3.5-Inch Hard Drives.

Advisory: FIRMWARE UPGRADE REQUIRED to Prevent Rare Potential for Data Read/Write Errors on a RAID 6 or RAID 1+0 Volume Configured on Certain HP Smart Array SATA/SAS Controllers after Multiple Drive Failures and One Hot-Replacement.
This is an optional update...do you NEED to do it? And have you addressed the other two important concerns about the system ROM and firmware, BEFORE you upgrade the controller???

Last edited by TB0ne; 08-06-2013 at 12:38 PM.
 
Old 08-06-2013, 01:30 PM   #7
smilemukul
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Actually there is no HP support as the hardware is older one & I have to upgrade as we are getting "Buffer I/O error on device sdx, logical block 0" error messages on the server.

so just need to check why I am unable to upgrade the firmware.

Thanks
 
Old 08-06-2013, 01:39 PM   #8
Ser Olmy
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Quote:
Originally Posted by smilemukul View Post
I had tried 3 times upgrading the controller firmware but it remain the same as 2.08. After your suggestion I had tried again with Firmware maintenance CD according to my hardware from,

http://h20000.www2.hp.com/bizsupport...5&mode=4&idx=2

but after loading from CD, it shows the blank blue screen & nothing else in my console.
Have you tried upgrading the iLO firmware? This can be done from the iLO web page.

You do have an advanced iLO license, right? Otherwise, the iLO console is deactivated once the BIOS POST is completed.
 
Old 08-06-2013, 02:07 PM   #9
smilemukul
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I am accessing through ILO 2 but there is no requirement of ILO firmware upgrade, I just need to upgrade the controller firmware.
 
Old 08-06-2013, 02:16 PM   #10
smilemukul
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Also, my server hardware details as,

Hardware = Proliant DL360 G5
ROM version = P58 04/26/2010
firmware version = 2.08

so just need to confirm the upgrading the controller firmware is same as upgrading the ROM right ?
 
Old 08-06-2013, 03:27 PM   #11
Ser Olmy
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Quote:
Originally Posted by smilemukul View Post
I am accessing through ILO 2 but there is no requirement of ILO firmware upgrade, I just need to upgrade the controller firmware.
I mentioned it because you sait the iLO screen went blank once the firmware upgrade CD startet booting. That could be an iLO firmware issue, or you don't have an iLO license.

Quote:
Originally Posted by smilemukul View Post
Also, my server hardware details as,

Hardware = Proliant DL360 G5
ROM version = P58 04/26/2010
firmware version = 2.08

so just need to confirm the upgrading the controller firmware is same as upgrading the ROM right ?
Not sure what you mean by that.

The BIOS should be upgraded as well, as the 2011.05.02 (A) upgrade is listed as "critical" on the HP support page.

Which RAID controller are you using? According to the aforementioned support page, the most recent firmware for the E500, P400, P400i and P800 controllers is 7.24, while the patch you referred to (10064-02) is an older version (7.08).
 
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Old 08-06-2013, 05:27 PM   #12
smilemukul
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ok, I am using HP Smart Raid Controller P400i & want to upgrade through CD/DVD or USB key as I dont have the ssh access.

Also, I am converting .scexe files to USB key to make bootable but didn't help ?
 
Old 08-06-2013, 05:33 PM   #13
smilemukul
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Also, you misunderstood my question regarding ILO blue screen, I mean to say that I had loaded the firmware 8.2 iso image & after loading it shows nothing.
 
Old 08-06-2013, 06:03 PM   #14
Ser Olmy
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Quote:
Originally Posted by smilemukul View Post
ok, I am using HP Smart Raid Controller P400i & want to upgrade through CD/DVD or USB key as I dont have the ssh access.
But you can log in to the OS using the iLO console?

Quote:
Originally Posted by smilemukul View Post
Also, I am converting .scexe files to USB key to make bootable but didn't help ?
You're not supposed to "convert" the file to anything, you're supposed to either log in to the system and run the file, or create a bootable USB stick with the HP USB key creator utility and copy the file to a certain directory. It's all there in the installation instructions.

Edit: Had some problems with the URLs, but they should be OK now.

Quote:
Originally Posted by smilemukul View Post
Also, you misunderstood my question regarding ILO blue screen, I mean to say that I had loaded the firmware 8.2 iso image & after loading it shows nothing.
I thought you meant you were trying to boot (over iLO) using the firmware ISO as a virtual CD/DVD drive to perform the upgrade. If that's not what you were doing, what were you doing?

Last edited by Ser Olmy; 08-06-2013 at 06:14 PM.
 
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Old 08-07-2013, 10:19 AM   #15
Soadyheid
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Are you using the integrated Graphics card or have you an additional one installed? If you have an additional one, remove it and try booting with a localy conected monitor, keyboard & mouse.
I think I ran into these problems with my ML380 G4 as I had an Nvidea card fitted; the firmware CD didn't have drivers (obviously!) and just wanted a straight vanilla box.

Play Bonny!

 
  


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