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Old 11-07-2017, 10:06 AM   #1
shelemrakefet
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unable to figure out how to enable bluetooth on mint 18.2


The on/off switch for the bluetooth app is greyed out and it says "no bluetooth adapters found"
sudo enable bluetooth service doesn't seem to do anything. I am not a very experienced user but if things are broken down I usually understand them. Thanks in advance
 
Old 11-07-2017, 01:35 PM   #2
rtmistler
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Hi shelemrakefet,

It would be helpful to know your system hardware specs. Do you know that it has Bluetooth?
 
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Old 11-07-2017, 01:56 PM   #3
shelemrakefet
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It comes with the whole package doesn't it?
file:///home/shelemrakefet/Pictures/bluetoothstatus.png

Last edited by shelemrakefet; 11-07-2017 at 04:34 PM. Reason: give more detail
 
Old 11-08-2017, 09:01 AM   #4
rtmistler
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Quote:
Originally Posted by shelemrakefet View Post
It comes with the whole package doesn't it?
file:///home/shelemrakefet/Pictures/bluetoothstatus.png
That is not the hardware specs. Hardware specs would be the make and model of your computer.
 
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Old 11-08-2017, 09:19 AM   #5
shelemrakefet
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ASUS x551m notebook, and thanks for taking the time to help me out
 
Old 11-08-2017, 09:39 AM   #6
rtmistler
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Quote:
Originally Posted by shelemrakefet View Post
ASUS x551m notebook, and thanks for taking the time to help me out
Specs for that notebook say Bluetooth 4.0 (optional).

To me that's very weird. I expected to see either the fact that it doesn't have it, or it does and there's a hardware switch and driver problem you need to overcome.

There are a couple of options. In Linux, if you have the "lshw" command, then use that however use sudo:
Code:
$ sudo lshw
Optionally pipe that to a file, because there's a lot of information output, and then search that file for anything reflecting a Bluetooth capability in your system:
Code:
$ sudo lshw > $HOME/system-info.txt
Another alternative is if the system also does boot into Windows, then look at the Device Manager and see if it has found a Bluetooth device. Of course there also is a Linux equivalent for the Desktop, for Linux Mint it would be Preferences->System Info, or System Settings where you could see if Mint found a Bluetooth device.

A final option would be to use your model and serial number to contact Asus and ask them if the particular one you have, had the Bluetooth option. I think one of the system scan options should tell you this information.
 
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Old 11-08-2017, 01:58 PM   #7
shelemrakefet
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I didn't see anything of the kind. I suppose I would need an external adapter then, wouldn't I? It is odd that the icon is right in the system but with no way to use it. This is the first issue I've ever had with my computer since installing Linux.
 
Old 11-08-2017, 02:05 PM   #8
rtmistler
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That seems to be the case. That you need to get an external device to get Bluetooth.
 
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Old 11-08-2017, 02:08 PM   #9
shelemrakefet
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Again thank you for taking the time to help me out. It's reassuring to be able to ask questions when you're out of your depth. Have a really good day!
 
  


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