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Old 09-05-2004, 03:11 PM   #1
Tom Tildrum
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Registered: Sep 2004
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Suse 9.1 Install Hangs Up; Can't Mount CD-ROM

I am a new Linux user attempting to install Suse Personal 9.1 from CD onto a self-built computer that is already running WinXP. Suse hangs up very early in the installation process and tells me that it cannot mount the CD-ROM drive.

My system is a Pentium 4 3.00 Ghz, with 512MB of RAM. The mobo is a Gigabyte GA-8 INXP. I have a 120GB Seagate SATA HD. There are two generic optical drives, a Mad Dog DVD-ROM/CD-RW, and a Lite-On CD-RW. The video card is an ATI Radeon 9700, and the Sound Card is from Creative. I have a PS/2 keyboard, and an optical wireless mouse that is plugged into a PS/2 port using a USB-PS/2 adapter. I have unplugged my USB devices, a printer and a PDA. The BIOS is set to boot from CD.

The Suse Personal installation disk loads to a welcome screen and then to an installation screen that asks if I want to install, install with no ACPI, install with safe settings, manually install, or rescue system. If I select anything other than "manual install," it goes to a Suse logo screen and hangs up. The logo screen says "press F2 for explanation," but pressing F2 does nothing.

If I select "manual install," it goes to a generic GUI that asks for my language and keyboard map. Then it goes to a screen that offers the options of "System Settings," "Kernel Modules," "Install," and "Exit/Reboot." If I select "Install," it asks me to choose from HD, CD-ROM, or floppy. If I choose CD-ROM, it warns, "please make sure disk 1 is in the drive." When I click OK, I get a red dialog box that says "UNABLE TO MOUNT CD-ROM."

I tried holding down the shift key on startup to get a text-based install. Same options. The load process scrolls line-by-line. It pauses for a long time on my SATA HD, but eventually proceeds. Eventually, each of the options dumps me back into the generic GUI, with the same results as set forth above.

The "Kernel Modules" screen has options for CD-ROM modules, but none for my brand of drives. I've tried loading some of the CD-ROM modules that were listed, but each one asks me to input parameters, and I don't know how to respond. If I accept the sample parameters offered, I get a message back that essentially says "no such drive found."

I noticed that the installation CD uses a CDFS file system. There is an option for "File System modules" on the GUI, but it does not include CDFS.

The manual is no help. It shows installation immediately proceeding to a Yast installer screen, and I have never gotten that far. Can anyone suggest what I might try next? Please bear in mind that I am a new user, so I may be missing something obvious. Thanks!
Old 10-03-2004, 01:25 PM   #2
Registered: Feb 2004
Distribution: Gentoo -- always from stage1
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I have had similar problems with older hardware, and perhaps the solution I found will work for you, too.

The first thing you have to do, since you are running WinXP, is to make sure that you have the newest firmware for all your hardware, especially the CD-ROMs. I have a Lite-On drive in a computer at home that WILL NOT run anything under linux, presumably it is defective in some way.

Remember that Linux is more sensitive to hardware inconsistencies, so ensure that your hardware is up-to-date as much as possible.

That's the first step. Also, is the boot CD the same one that has the install information on it? Did you ensure that the disc is free of errors? Which drive are you putting the CD into? (first, second?)


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