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Old 01-28-2007, 03:47 AM   #1
Registered: Jan 2007
Location: Belgium
Distribution: CentOS & Ubuntu
Posts: 132

Rep: Reputation: 17
sendmail problem

I'm a complete beginner, but trying to learn. I've installed TroubleTicket Express on our server. When a new Trouble Ticket is entered, it automatically generates an email via sendmail to the user who entered it with their Ticket No.

My Boss wants me to have this same email sent to him and one other member of the HelpDesk. I thought this would be able to be done by the TroubleTicket Express people, but all I got was a very unhelpful answer telling me that I could "easily" do this by configuring sendmail.

Easily is just another work. I find it at the moment impossible!

Can anyone please help me?
Old 01-28-2007, 06:07 AM   #2
Registered: Nov 2006
Location: St Albans, England
Distribution: Fedora c3/5, Suse pro 10/openSuse 10.2, RHES, Zenwalk.....
Posts: 97

Rep: Reputation: 15
if you add the line

user        boss, helpdesk, \user
to the bottom of your /etc/aliases file, (with all of the correct usernames instead of boss, helpdesk & user) then run 'newaliases' in a console, mail sent to user should be forwarded to the other two. If you don't have too many users this wouldn't take that long to set up.

Hope that helps.
Old 01-29-2007, 12:11 AM   #3
Registered: Jan 2007
Location: Belgium
Distribution: CentOS & Ubuntu
Posts: 132

Original Poster
Rep: Reputation: 17
Smile Sendmail Problem

Hi Chris, thanks, that helped a lot. Now I know how aliases work thanks to you and a LOT of reading! You saved my life thanks for that.


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