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Old 08-24-2004, 02:30 PM   #1
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Registered: Jun 2004
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Regd teacup helpdesk software

Hey All

I have been asked to install Teacup - Helpdesk report management system .Iam trying to insall this software on Redhat 9, iam not that good in linux but i have been asked to instal this software so need ur help regarding this . i have installed redhat 9 .

This is site where u guys can find out tech how to configure.

Administrator's guide available from

User's guide available from;

This site where u can downlod this software

1) First thing what services and software should run to run this TEACUP
HELPDESK SOFTWARE and how to check that all the required software and the services r running fine.

2) As per techguide

Add a user for the web server to /etc/passwd.
Add a group for the web server to /etc/group.
(how to do this can i add a user & groups from user & group add or something
else i have to do)

Edit /etc/httpd/conf/httpd.conf. Find the User and Group directives. Change
the user and group named from nobody to the user and group you just created.

how to do this

createuser httpd
createuser mail
when i do this i get user not able to add can some one plss help me out on
this issue and tell me how to configure further steps need ur valuable help

Plsss help me out as soon as possible its very critical for meee

Thanks in advance

Old 08-24-2004, 04:02 PM   #2
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Registered: Mar 2004
Location: Wales, UK
Distribution: Debian, Ubuntu
Posts: 1,075

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I have no experience of this software, but the document that you linked to is horribly dated, and a lot of things in it are not correct for Red Hat 9. I would contact the manufacturer for newer docs, because if this the latest doc then they are doing a very poor job.

You can add users and groups from the command-line with 'useradd' and 'groupadd' (not 'createuser' anymore), but the graphical utility is pretty fool-proof. Note that a user called 'mail' is there by default. I would create separate users for this system (e.g. 'tcmail' and 'tcserver'), rather than use names like 'httpd' that could by confused with built-in accounts later.

Static Web content hasn't been in /home/httpd for a long time. The correct location is now /var/www/html.

I can't help with Postgresql, but I do know that it has also changed a lot since RH 6.1, so I wouldn't trust that portion of the install notes either.


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