I am newbie that had successfully configured my network printer with Ubuntu 9.04. This is to say when I printed, I saw the icon load and a completion message indicate that my print job was successful. However when I upgraded to Ubuntu 9.1 . . I noticed that my print jobs did not complete most of the time and I have not seen the message box in a while.

I added the printer again with success however when I attempted to print a test page I got the error message: There was a problem sending document "test Page" (job 56) to the printer? I noticed that I get this message any time I select the "enabled" box.

How to diagnose?

open up a terminal and run the following command
may have to use the sudo command to run lpstat. see if the printer gives anything as far as feedback like ready / down and the sorts.

I opened a terminal window and entered $ lpstat and $ sudo lpstat . . . nothing?

Try lpstat -t

Greetings,

This is informative . . how do I locate the printer in question?

dlemas@dlemas-CANHR215:~$ lpstat -t
scheduler is running
system default destination: KONICA-MINOLTA-C351
device for KONICA-MINOLTA-C351: lpd://AHRB-222-Konica350-1.printers.uaf.edu/print
KONICA-MINOLTA-C351 accepting requests since Sat 09 Jan 2010 11:45:26 AM AKST
printer KONICA-MINOLTA-C351 disabled since Sat 09 Jan 2010 11:45:26 AM AKST -
Unable to locate printer 'AHRB-222-Konica350-1.printers.uaf.edu'!

I notice that when I try to "enable" the printer for a test page . . it gives and error.


I worked through CUPS and it seems to work ie. it printed the test page however when I try to print other pdf documents . . the same problem.

I ran $lpstat -t with results:

scheduler is running
system default destination: KONICA-MINOLTA-C351
device for HP-Color-LaserJet-4650: hp:/net/hp_color_LaserJet_4650?ip=137.229.37.57
device for HPLaserJet4650dn: ///dev/null
device for KONICA-MINOLTA-C351: socket://137.229.100.63
HP-Color-LaserJet-4650 accepting requests since Sat 09 Jan 2010 12:48:51 PM AKST
HPLaserJet4650dn not accepting requests since Sat 09 Jan 2010 12:23:02 PM AKST -
reason unknown
KONICA-MINOLTA-C351 accepting requests since Sat 09 Jan 2010 03:36:24 PM AKST
printer HP-Color-LaserJet-4650 is idle. enabled since Sat 09 Jan 2010 12:48:51 PM AKST
printer HPLaserJet4650dn disabled since Sat 09 Jan 2010 12:23:02 PM AKST -
reason unknown
printer KONICA-MINOLTA-C351 is idle. enabled since Sat 09 Jan 2010 03:36:24 PM AKST