[SOLVED] No soundcards found - alsamixer not existing - only dummy output: sound module not loaded

JMC_791 · 04-09-2016, 03:45 AM

Hi all,

I just started with Linux and know relatively little about computers...so am really frustrated with this one

I have a dual booted HP 750 -126ns, with Windows 10 (soundcards get recognized) and Mint Cinnamon 17.3 Rosa (no such luck)

I have been googling everything I could think of and following forums - I believe (but might be wrong) that my problem might be the lack of kernel sound modules...and that is where my knowledge stops

To wrap up:

aplay -l yields no soundcards found
alsamixer yields no such file or directory exists

(Synaptic shows a bucketload of alsa 'thingies' loaded though)

The soundcards are properly installed (it seems)

So - some info

dpkg -l *alsa*
Desired=Unknown/Install/Remove/Purge/Hold
| Status=Not/Inst/Conf-files/Unpacked/halF-conf/Half-inst/trig-aWait/Trig-pend
|/ Err?=(none)/Reinst-required (Status,Err: uppercase=bad)
||/ Name Version Architecture Description
+++-==============-============-============-=================================
un alsa <none> <none> (no description available)
ii alsa-base 1.0.25+dfsg- all ALSA driver configuration files
ii alsa-firmware- 1.0.27-2ubun amd64 ALSA software loaders for specifi
ii alsa-oss 1.0.25-1ubun amd64 ALSA wrapper for OSS applications
ii alsa-tools 1.0.27-2ubun amd64 Console based ALSA utilities for
ii alsa-utils 1.0.27.2-1ub amd64 Utilities for configuring and usi
ii bluez-alsa:amd 4.101-0ubunt amd64 Bluetooth ALSA support
ii bluez-alsa:i38 4.101-0ubunt i386 Bluetooth ALSA support
ii gnome-alsamixe 0.9.7~cvs.20 amd64 ALSA sound mixer for GNOME
ii gstreamer0.10- 0.10.36-1.1u amd64 GStreamer plugin for ALSA
ii gstreamer1.0-a 1.2.4-1~ubun amd64 GStreamer plugin for ALSA
un libesd-alsa0 <none> <none> (no description available)
un libsdl1.2debia <none> <none> (no description available)
ii libsox-fmt-als 14.4.1-3ubun amd64 SoX alsa format I/O library

inxi -Fxz
System: Host: usuario-750-126ns Kernel: 3.19.0-32-generic x86_64 (64 bit gcc: 4.8.2)
Desktop: Cinnamon 2.8.6 (Gtk 3.10.8~8+qiana)
Distro: Linux Mint 17.3 Rosa
Machine: Mobo: HP model: 2B47 v: 1.04 Bios: AMI v: A0.10 date: 09/24/2015
CPU: Quad core Intel Core i7-6700 (-HT-MCP-) cache: 8192 KB
flags: (lm nx sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx) bmips: 27251
clock speeds: max: 3401 MHz 1: 1000 MHz 2: 800 MHz 3: 800 MHz
4: 800 MHz 5: 800 MHz 6: 3401 MHz 7: 800 MHz 8: 800 MHz
Graphics: Card: Advanced Micro Devices [AMD/ATI] Curacao PRO [Radeon R9 270]
bus-ID: 01:00.0
Display Server: X.Org 1.17.1 drivers: ati,radeon (unloaded: fbdev,vesa)
Resolution: 1920x1080@60.0hz
GLX Renderer: Gallium 0.4 on AMD PITCAIRN
GLX Version: 3.0 Mesa 10.5.9 Direct Rendering: Yes
Audio: Card-1 Intel Device a170 bus-ID: 00:1f.3
Card-2 Advanced Micro Devices [AMD/ATI] Cape Verde/Pitcairn HDMI Audio [Radeon HD 7700/7800 Series]
bus-ID: 01:00.1
Network: Card: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller
driver: r8169 v: 2.3LK-NAPI port: d000 bus-ID: 03:00.0
IF: eth0 state: up speed: 1000 Mbps duplex: full mac: <filter>
Drives: HDD Total Size: 1128.2GB (0.6% used)
ID-1: /dev/sda model: SanDisk_SD7SB6S size: 128.0GB
ID-2: /dev/sdb model: WDC_WD10EZEX size: 1000.2GB
Partition: ID-1: / size: 46G used: 5.8G (14%) fs: ext4 dev: /dev/sdb2
ID-2: /boot size: 464M used: 89M (21%) fs: ext4 dev: /dev/sdb1
ID-3: /home size: 871G used: 648M (1%) fs: ext4 dev: /dev/sdb3
RAID: No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors: System Temperatures: cpu: 28.0C mobo: N/A gpu: 31.0
Fan Speeds (in rpm): cpu: N/A
Info: Processes: 219 Uptime: 23 min Memory: 977.3/15979.8MB
Init: Upstart runlevel: 2 Gcc sys: 4.8.4
Client: Shell (bash 4.3.111) inxi: 2.2.28

and this last bit, which seems the mother of all problems!!!

modprobe snd_hda_intel
modprobe: ERROR: ../libkmod/libkmod-module.c:180 kmod_module_parse_depline() ctx=0x7f56deffb010 path=/lib/modules/3.19.0-32-generic/kernel/sound/pci/hda/snd-hda-controller.ko error=No such file or directory
modprobe: ERROR: ../libkmod/libkmod-module.c:180 kmod_module_parse_depline() ctx=0x7f56deffb010 path=/lib/modules/3.19.0-32-generic/kernel/sound/pci/hda/snd-hda-controller.ko error=No such file or directory
modprobe: ERROR: could not insert 'snd_hda_intel': Unknown symbol in module, or unknown parameter (see dmesg)

Please note I have NO CLUE about anything and am just blindly following instructions from forums (sometimes I read stuff and wonder if it is still English). Computer is brand new, I dont want to mess anything up

Any help or guidance, in 'Sesame street language' will be VERY welcome

ardvark71 · 04-10-2016, 12:40 AM

Hi...

Welcome to the forum

EDIT: Please try Timothy Miller's solution (below) first before responding to my questions.

Not sure I can help with this but...

Since your system is brand new, there's a chance that your sound device (or chip) is not yet supported. Out of curiosity, what are the results from these commands...

Code:

lspci -nnk | grep -i -A7 audio

Code:

lsmod | grep snd

Code:

dmesg | grep -iC 3 "enter name"

Where the command above says "enter name," please replace it with either "snd" or "audio" and see if it reports anything.

With respect to aplay -l and alsamixer, please open the Synaptic package manager and verify the package "alsa-utils" is installed. I'm guessing it is, since you were able to get a result for aplay -l but I'd like to double check anyway.

Regards...

Timothy Miller · 04-10-2016, 12:55 AM

17.3 is based on LTS, yes?

If I am correct, it doesn't have a kernel module that works with your sound card (last I read, anyway). You'll need to install a newer one. I haven't had to do this myself, so can't vouch for the modules, but there are a LOT of posts out there already for these Skylake ALC887 sound cards w/ linux (ubuntu in particular).

Again, can't vouch for the validity of the instructions, but if 17.3 is indeed based on 14.04 LTS, should work:

Quote:

Make sure the dkms package is installed:

Code:

sudo apt-get install dkms

Then download and install (e.g. with ubuntu software center) the .deb file from the latest vivid alsa build at https://code.launchpad.net/~ubuntu-a...aily/+packages

When I did it, it was the following build:

oem-audio-hda-daily-lts-vivid-dkms - 0.201509251531~ubuntu14.04.1

where the 2 keywords are 'lts-vivid' and 'ubuntu14.04'. That is what you are looking for.

JMC_791 · 04-10-2016, 05:44 AM

Hi ardvark71 and timothy:

- Tim: I did as you said, restarted the PC and still got 'no soundcards found' when running the aplay -l command

- Ardvark: as per your instructions

Code:

 $ lspci -nnk | grep -i -A7 audio
00:1f.3 Audio device [0403]: Intel Corporation Device [8086:a170] (rev 31)
	Subsystem: Hewlett-Packard Company Device [103c:2b47]
00:1f.4 SMBus [0c05]: Intel Corporation Device [8086:a123] (rev 31)
	Subsystem: Hewlett-Packard Company Device [103c:2b47]
01:00.0 VGA compatible controller [0300]: Advanced Micro Devices, Inc. [AMD/ATI] Curacao PRO [Radeon R9 270] [1002:6811] (rev 81)
	Subsystem: Hewlett-Packard Company Device [103c:2b50]
	Kernel driver in use: radeon
01:00.1 Audio device [0403]: Advanced Micro Devices, Inc. [AMD/ATI] Cape Verde/Pitcairn HDMI Audio [Radeon HD 7700/7800 Series] [1002:aab0]
	Subsystem: Hewlett-Packard Company Device [103c:aab0]
03:00.0 Ethernet controller [0200]: Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller [10ec:8168] (rev 10)
	Subsystem: Hewlett-Packard Company Device [103c:2b47]
	Kernel driver in use: r8169

Code:

lsmod | grep snd

: NIENTE - NOTHING -NICHTS - NADA (I click enter and it goes to the next command line)

Code:

$ dmesg | grep -iC 3 snd
[    4.598187] device-mapper: multipath: version 1.7.0 loaded
[    4.604419] AVX2 version of gcm_enc/dec engaged.
[    4.604420] AES CTR mode by8 optimization enabled
[    4.605294] snd_hda_core: module verification failed: signature and/or  required key missing - tainting kernel
[    4.605324] snd_hda_core: Unknown symbol snd_pcm_add_chmap_ctls (err 0)
[    4.605343] snd_hda_core: Unknown symbol snd_sgbuf_get_chunk_size (err 0)
[    4.605399] snd_hda_core: Unknown symbol snd_pcm_format_width (err 0)
[    4.648465] snd_hda_core: Unknown symbol snd_pcm_add_chmap_ctls (err 0)
[    4.648501] snd_hda_core: Unknown symbol snd_sgbuf_get_chunk_size (err 0)
[    4.648548] snd_hda_core: Unknown symbol snd_pcm_format_width (err 0)
[    4.668423] snd_hda_core: Unknown symbol snd_pcm_add_chmap_ctls (err 0)
[    4.668438] snd_hda_core: Unknown symbol snd_sgbuf_get_chunk_size (err 0)
[    4.668483] snd_hda_core: Unknown symbol snd_pcm_format_width (err 0)
[    4.681266] snd_hda_core: Unknown symbol snd_pcm_add_chmap_ctls (err 0)
[    4.681285] snd_hda_core: Unknown symbol snd_sgbuf_get_chunk_size (err 0)
[    4.681346] snd_hda_core: Unknown symbol snd_pcm_format_width (err 0)
[    4.714244] kvm: disabled by bios
[    4.740776] ACPI Error: Field [D128] at 1152 exceeds Buffer [NULL] size 160 (bits) (20141107/dsopcode-236)
[    4.740780] ACPI Error: Method parse/execution failed [\HWMC] (Node ffff8804640da320), AE_AML_BUFFER_LIMIT (20141107/psparse-536)

This error messages freak me out beyond words!!!!

what the **** is going on!??! I thought it was something as 'easy' as drivers gone missing...but this sounds serious...could someone help?

JMC_791 · 04-10-2016, 06:36 AM

Ah - forgot to say: alsa-utils indeed loaded

JMC_791 · 04-10-2016, 07:20 AM

@Timothy: followed your indications - and then restarted. Still same message as before: no soundcards found

@ardvark71

$ lspci -nnk | grep -i -A7 audio
00:1f.3 Audio device [0403]: Intel Corporation Device [8086:a170] (rev 31)
Subsystem: Hewlett-Packard Company Device [103c:2b47]
00:1f.4 SMBus [0c05]: Intel Corporation Device [8086:a123] (rev 31)
Subsystem: Hewlett-Packard Company Device [103c:2b47]
01:00.0 VGA compatible controller [0300]: Advanced Micro Devices, Inc. [AMD/ATI] Curacao PRO [Radeon R9 270] [1002:6811] (rev 81)
Subsystem: Hewlett-Packard Company Device [103c:2b50]
Kernel driver in use: radeon
01:00.1 Audio device [0403]: Advanced Micro Devices, Inc. [AMD/ATI] Cape Verde/Pitcairn HDMI Audio [Radeon HD 7700/7800 Series] [1002:aab0]
Subsystem: Hewlett-Packard Company Device [103c:aab0]
03:00.0 Ethernet controller [0200]: Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller [10ec:8168] (rev 10)
Subsystem: Hewlett-Packard Company Device [103c:2b47]
Kernel driver in use: r8169

Do I read this correctly - thre are indeed some drivers in use????

The 2nd command you mention yields NOTHING

The third one, alas, a bunch of errors

dmesg | grep -iC 3 snd
[ 3.972479] ACPI Error: Field [D128] at 1152 exceeds Buffer [NULL] size 160 (bits) (20141107/dsopcode-236)
[ 3.972480] ACPI Error: Method parse/execution failed [\HWMC] (Node ffff8804640da320), AE_AML_BUFFER_LIMIT (20141107/psparse-536)
[ 3.972483] ACPI Error: Method parse/execution failed [\_SB_.WMID.WMAA] (Node ffff8804640dc078), AE_AML_BUFFER_LIMIT (20141107/psparse-536)
[ 4.165813] snd_hda_core: module verification failed: signature and/or required key missing - tainting kernel
[ 4.165847] snd_hda_core: Unknown symbol snd_pcm_add_chmap_ctls (err 0)
[ 4.165863] snd_hda_core: Unknown symbol snd_sgbuf_get_chunk_size (err 0)
[ 4.165909] snd_hda_core: Unknown symbol snd_pcm_format_width (err 0)
[ 4.188206] snd_hda_core: Unknown symbol snd_pcm_add_chmap_ctls (err 0)
[ 4.188222] snd_hda_core: Unknown symbol snd_sgbuf_get_chunk_size (err 0)
[ 4.188267] snd_hda_core: Unknown symbol snd_pcm_format_width (err 0)
[ 4.200318] snd_hda_core: Unknown symbol snd_pcm_add_chmap_ctls (err 0)
[ 4.200334] snd_hda_core: Unknown symbol snd_sgbuf_get_chunk_size (err 0)
[ 4.200378] snd_hda_core: Unknown symbol snd_pcm_format_width (err 0)
[ 4.212203] snd_hda_core: Unknown symbol snd_pcm_add_chmap_ctls (err 0)
[ 4.212218] snd_hda_core: Unknown symbol snd_sgbuf_get_chunk_size (err 0)
[ 4.212260] snd_hda_core: Unknown symbol snd_pcm_format_width (err 0)
[ 4.595278] media: Linux media interface: v0.10
[ 4.598557] Linux video capture interface: v2.00
[ 4.607377] uvcvideo: Found UVC 1.00 device HP Webcam HD-2200 (03f0:a707)

JMC_791 · 04-10-2016, 07:27 AM

Last but not least: the drivers loaded on my PC now...

$ sudo lsmod
Module Size Used by
rfcomm 69632 0
bnep 20480 2
bluetooth 491520 10 bnep,rfcomm
binfmt_misc 20480 1
nls_iso8859_1 16384 1
joydev 20480 0
hid_generic 16384 0
usbhid 53248 0
uvcvideo 90112 0
videobuf2_vmalloc 16384 1 uvcvideo
videobuf2_memops 16384 1 videobuf2_vmalloc
videobuf2_core 53248 1 uvcvideo
v4l2_common 16384 1 videobuf2_core
videodev 159744 3 uvcvideo,v4l2_common,videobuf2_core
media 24576 2 uvcvideo,videodev
hp_wmi 16384 0
sparse_keymap 16384 1 hp_wmi
dm_multipath 24576 0
scsi_dh 16384 1 dm_multipath
x86_pkg_temp_thermal 16384 0
coretemp 16384 0
kvm 479232 0
crct10dif_pclmul 16384 0
crc32_pclmul 16384 0
ghash_clmulni_intel 16384 0
aesni_intel 172032 0
aes_x86_64 20480 1 aesni_intel
lrw 16384 1 aesni_intel
gf128mul 16384 1 lrw
glue_helper 16384 1 aesni_intel
ablk_helper 16384 1 aesni_intel
cryptd 20480 3 ghash_clmulni_intel,aesni_intel,ablk_helper
serio_raw 16384 0
shpchp 40960 0
i2c_hid 20480 0
hid 110592 3 i2c_hid,hid_generic,usbhid
mac_hid 16384 0
acpi_pad 20480 0
parport_pc 32768 0
ppdev 20480 0
lp 20480 0
parport 45056 3 lp,ppdev,parport_pc
dm_mirror 24576 0
dm_region_hash 24576 1 dm_mirror
dm_log 20480 2 dm_region_hash,dm_mirror
uas 24576 0
usb_storage 69632 1 uas
amdkfd 81920 1
amd_iommu_v2 20480 1 amdkfd
radeon 1556480 3
i2c_algo_bit 16384 1 radeon
ttm 94208 1 radeon
drm_kms_helper 126976 1 radeon
psmouse 114688 0
ahci 36864 4
r8169 81920 0
drm 344064 6 ttm,drm_kms_helper,radeon
mii 16384 1 r8169
libahci 32768 1 ahci
wmi 20480 1 hp_wmi
video 20480 0

Emerson · 04-10-2016, 07:54 AM

The "Unknown symbol" error in dmesg indicates the sound module is not compiled for kernel in use. That's all I can do to help, I have no clue how this could happen in Ubuntu world or how to fix it "the Ubuntu way". I'm sure an experienced Ubuntu user can tell how to remedy this, a kernel upgrade probably will do, too.

sundialsvcs · 04-10-2016, 08:15 AM

If you are using a current kernel distribution ... the latest general-availability one ... and have done nothing else to it, then I would report the issue to Ubuntu as a possible bug. (It happens. "A lot," actually. They'll need to be alerted. What any distro-publisher sets out to do is actually ferociously complicated ...)

Shadow_7 · 04-10-2016, 09:37 AM

Audio:
Card-1 Intel Device a170 bus-ID: 00:1f.3
Card-2 Advanced Micro Devices [AMD/ATI] Cape Verde/Pitcairn HDMI Audio [Radeon HD 7700/7800 Series]
bus-ID: 01:00.1

$ cat /proc/asound/cards

Seems like you have the hardware. Perhaps something got wacky when you did your install. Perhaps re-installing some of the core packages can help overcome the issue. Or maybe it didn't grab libasound2 as a dependency depending on how you did your install. Or other things.

$ sudo apt-get install --reinstall alsa-base linux-image-??? libasound2 alsa-utils alsa-tools

Where linux-image-??? is whatever kernel your using for that distro / install.

$ sudo apt-get -f install

If things didn't completely install at the get go, that one might help clean things up.

JMC_791 · 04-10-2016, 11:49 AM

SHADOW_7: THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU

Wherever in the world you are, a big, big hug from Spain!!