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Old 10-19-2017, 02:52 PM   #1
Gysselylth
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Unhappy no sound


hi guys i don't have any type of sound not even with my headset it doesn't even allow me to turn the volume up or down what can i do i'm new at this
 
Old 10-19-2017, 03:13 PM   #2
Rickkkk
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Quote:
Originally Posted by Gysselylth View Post
hi guys i don't have any type of sound not even with my headset it doesn't even allow me to turn the volume up or down what can i do i'm new at this
Hi Gysselylth - Welcome to LQ.

Often, this issue can be solved by unmuting the audio channel using alsamixer. Use this command:

Code:
alsamixer
... and then check if the main and / or other slider is muted ... you'll see the letters "MM" instead of a volume level at the bottom of the slider. Press the letter "m" on your keyboard to unmute once you are on the slider.

If it's not that, we'll need some more info to help you troubleshoot. Check the sticky at the top of the forum for guidelines on asking questions in an optimal manner.

Talk to you soon !
 
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Old 10-19-2017, 05:22 PM   #3
Gysselylth
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hi rick thanks for replying i did what you told me but it only showed me this and all are number 00 but can't chage them
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Old 10-19-2017, 06:49 PM   #4
Rickkkk
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Hey Gysselylth ..

OK - so it's obviously something else .. I'm assuming you're using Ubuntu, from your icon. I'm not an Ubuntu user, so am unsure how it sets up sound by default. Do you know if you are using pulseaudio, for instance ?

Getting back to the need for additional info, could you provide :

- make and model of computer
- make and model of sound adapter
- version of our operating system (confirm whether Ubuntu or other version of linux) and Desktop Environment
- are there other operating systems installed on the computer (dual or multi boot set up ...) ?
- has the sound ever worked on this computer ? If yes, describe the conditions, please.

If you're not sure how to answer any or all of these questions, let us know and we can help you with that.

Cheers !
 
Old 10-19-2017, 07:36 PM   #5
frankbell
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If you are using Ubuntu (or almost any other distro, you likely have Pulse Audio installed as a layer on top of ALSA.

Install pavucontrol, the Pulse Audio mixer; it has more granular controls than the default volume control. It should be in the repos.

Another test might be to boot to a Live CD of something not Debian-based (Mageia, OpenSUSE maybe) and test the audio.
 
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Old 10-19-2017, 08:38 PM   #6
ferrari
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Further to frankbell's advice regarding 'pavucontrol' ...if that doesn't resolve your issue, then some diagnostic info would be useful.

https://wiki.ubuntu.com/Audio/AlsaInfo

Quote:
Enter these two commands in the terminal:

Code:
cd ~/
Code:
wget http://www.alsa-project.org/alsa-info.sh -O alsa-info.sh && bash alsa-info.sh
You will be prompted to upload the information or save it locally. The easiest way to share the information is to automatically upload it to the alsa-project server and copy/paste the address you're given. You can also choose to save the information locally, and alsa-info will output a text file in /tmp . You can then upload that file to whoever wants it. (Remember: files in the /tmp directory will be removed on every reboot.)
 
Old 10-20-2017, 07:19 AM   #7
Gysselylth
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rep rick

hi yes when i change the chip to HDA intel pch but i cant save it when i exit it goes back to HDA intel HDMI
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Last edited by Gysselylth; 10-20-2017 at 07:25 AM.
 
Old 10-20-2017, 11:04 AM   #8
DavidMcCann
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Try pavucontrol before messing with anything else. It's no use doing anything else if the problem is just with the setting in pulse-audio. Debian based systems like Ubuntu often have audio problems, and pavucontrol often solves them.
 
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Old 10-20-2017, 12:19 PM   #9
Gysselylth
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system info

-Lenovo-IdeaPad-Y510P ~ $ inxi -F
System: Host: milton-Lenovo-IdeaPad-Y510P Kernel: 4.11.0-14-generic x86_64 (64 bit)
Desktop: Cinnamon 3.4.6 Distro: Linux Mint 18.2 Sonya
Machine: System: LENOVO product: 20217 v: Lenovo IdeaPad Y510P
Mobo: LENOVO model: VIQY0Y1 v: 31900003STD
Bios: LENOVO v: 74CN41WW(V2.07) date: 08/22/2013
CPU: Quad core Intel Core i7-4700MQ (-HT-MCP-) cache: 6144 KB
clock speeds: max: 3400 MHz 1: 799 MHz 2: 2401 MHz 3: 2400 MHz
4: 2126 MHz 5: 2400 MHz 6: 1063 MHz 7: 2400 MHz 8: 2170 MHz
Graphics: Card-1: Intel 4th Gen Core Processor Integrated Graphics Controller
Card-2: NVIDIA GK107M [GeForce GT 755M]
Display Server: X.Org 1.18.4 drivers: intel (unloaded: fbdev,vesa) FAILED: nouveau
Resolution: 1920x1080@59.93hz
GLX Renderer: Mesa DRI Intel Haswell Mobile
GLX Version: 3.0 Mesa 17.0.7
Audio: Card-1 Intel 8 Series/C220 Series High Definition Audio Controller
driver: snd_hda_intel
Card-2 Intel Xeon E3-1200 v3/4th Gen Core Processor HD Audio Controller
driver: snd_hda_intel
Sound: Advanced Linux Sound Architecture v: k4.11.0-14-generic
Network: Card-1: Qualcomm Atheros QCA8171 Gigabit Ethernet driver: alx
IF: enp8s0 state: down mac: 28:d2:44:2c:6d:e3
Card-2: Intel Centrino Wireless-N 2230 driver: iwlwifi
IF: wlp9s0 state: up mac: 68:17:29:f8:a6:42
Drives: HDD Total Size: 1000.2GB (2.0% used)
ID-1: /dev/sda model: ST1000LM024_HN size: 1000.2GB
Partition: ID-1: / size: 910G used: 12G (2%) fs: ext4 dev: /dev/sda1
ID-2: swap-1 size: 8.30GB used: 0.00GB (0%) fs: swap dev: /dev/sda5
RAID: No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors: System Temperatures: cpu: 54.0C mobo: N/A
Fan Speeds (in rpm): cpu: N/A
Info: Processes: 238 Uptime: 23 min Memory: 851.8/7707.8MB
Client: Shell (bash) inxi: 2.2.35
 
Old 10-20-2017, 12:22 PM   #10
Gysselylth
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sudo lspci -nn | grep -i audio
[sudo] password for milton:
00:03.0 Audio device [0403]: Intel Corporation Xeon E3-1200 v3/4th Gen Core Processor HD Audio Controller [8086:0c0c] (rev 06)
00:1b.0 Audio device [0403]: Intel Corporation 8 Series/C220 Series Chipset High Definition Audio Controller [8086:8c20] (rev 05)
 
Old 10-20-2017, 12:25 PM   #11
Gysselylth
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$ sudo pacmd list-sinks
Home directory not accessible: Permission denied
No PulseAudio daemon running, or not running as session daemon.
$ sudo cat /proc/asound/cards
0 [HDMI ]: HDA-Intel - HDA Intel HDMI
HDA Intel HDMI at 0xc2610000 irq 35
1 [PCH ]: HDA-Intel - HDA Intel PCH
HDA Intel PCH at 0xc2614000 irq 34
~ $ sudo aplay -l
**** List of PLAYBACK Hardware Devices ****
Home directory not accessible: Permission denied
card 0: HDMI [HDA Intel HDMI], device 3: HDMI 0 [HDMI 0]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: HDMI [HDA Intel HDMI], device 7: HDMI 1 [HDMI 1]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: HDMI [HDA Intel HDMI], device 8: HDMI 2 [HDMI 2]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: HDMI [HDA Intel HDMI], device 9: HDMI 3 [HDMI 3]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: HDMI [HDA Intel HDMI], device 10: HDMI 4 [HDMI 4]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 1: PCH [HDA Intel PCH], device 0: ALC282 Analog [ALC282 Analog]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 1: PCH [HDA Intel PCH], device 1: ALC282 Digital [ALC282 Digital]
Subdevices: 1/1
Subdevice #0: subdevice #0
 
Old 10-20-2017, 12:27 PM   #12
Gysselylth
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sudo lsmod | grep snd
snd_hda_codec_realtek 90112 1
snd_hda_codec_hdmi 49152 1
snd_hda_codec_generic 73728 1 snd_hda_codec_realtek
snd_hda_intel 40960 0
snd_hda_codec 126976 4 snd_hda_intel,snd_hda_codec_hdmi,snd_hda_codec_generic,snd_hda_codec_realtek
snd_hda_core 81920 5 snd_hda_intel,snd_hda_codec,snd_hda_codec_hdmi,snd_hda_codec_generic,snd_hda_codec_realtek
snd_hwdep 16384 1 snd_hda_codec
snd_pcm 102400 4 snd_hda_intel,snd_hda_codec,snd_hda_core,snd_hda_codec_hdmi
snd_seq_midi 16384 0
snd_seq_midi_event 16384 1 snd_seq_midi
snd_rawmidi 32768 1 snd_seq_midi
snd_seq 65536 2 snd_seq_midi_event,snd_seq_midi
snd_seq_device 16384 3 snd_seq,snd_rawmidi,snd_seq_midi
snd_timer 32768 2 snd_seq,snd_pcm
snd 77824 11 snd_hda_intel,snd_hwdep,snd_seq,snd_hda_codec,snd_timer,snd_rawmidi,snd_hda_codec_hdmi,snd_hda_codec _generic,snd_seq_device,snd_hda_codec_realtek,snd_pcm
soundcore 16384 1 snd
sudo amixer
Simple mixer control 'IEC958',0
Capabilities: pswitch pswitch-joined
Playback channels: Mono
Mono: Playback [on]
Simple mixer control 'IEC958',1
Capabilities: pswitch pswitch-joined
Playback channels: Mono
Mono: Playback [on]
Simple mixer control 'IEC958',2
Capabilities: pswitch pswitch-joined
Playback channels: Mono
Mono: Playback [on]
Simple mixer control 'IEC958',3
Capabilities: pswitch pswitch-joined
Playback channels: Mono
Mono: Playback [on]
Simple mixer control 'IEC958',4
Capabilities: pswitch pswitch-joined
Playback channels: Mono
Mono: Playback [on]
 
Old 10-20-2017, 12:51 PM   #13
Gysselylth
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sudo lsmod | grep snd
snd_hda_codec_realtek 90112 1
snd_hda_codec_hdmi 49152 1
snd_hda_codec_generic 73728 1 snd_hda_codec_realtek
snd_hda_intel 40960 0
snd_hda_codec 126976 4 snd_hda_intel,snd_hda_codec_hdmi,snd_hda_codec_generic,snd_hda_codec_realtek
snd_hda_core 81920 5 snd_hda_intel,snd_hda_codec,snd_hda_codec_hdmi,snd_hda_codec_generic,snd_hda_codec_realtek
snd_hwdep 16384 1 snd_hda_codec
snd_pcm 102400 4 snd_hda_intel,snd_hda_codec,snd_hda_core,snd_hda_codec_hdmi
snd_seq_midi 16384 0
snd_seq_midi_event 16384 1 snd_seq_midi
snd_rawmidi 32768 1 snd_seq_midi
snd_seq 65536 2 snd_seq_midi_event,snd_seq_midi
snd_seq_device 16384 3 snd_seq,snd_rawmidi,snd_seq_midi
snd_timer 32768 2 snd_seq,snd_pcm
snd 77824 11 snd_hda_intel,snd_hwdep,snd_seq,snd_hda_codec,snd_timer,snd_rawmidi,snd_hda_codec_hdmi,snd_hda_codec _generic,snd_seq_device,snd_hda_codec_realtek,snd_pcm
soundcore 16384 1 snd
sudo amixer
Simple mixer control 'IEC958',0
Capabilities: pswitch pswitch-joined
Playback channels: Mono
Mono: Playback [on]
Simple mixer control 'IEC958',1
Capabilities: pswitch pswitch-joined
Playback channels: Mono
Mono: Playback [on]
Simple mixer control 'IEC958',2
Capabilities: pswitch pswitch-joined
Playback channels: Mono
Mono: Playback [on]
Simple mixer control 'IEC958',3
Capabilities: pswitch pswitch-joined
Playback channels: Mono
Mono: Playback [on]
Simple mixer control 'IEC958',4
Capabilities: pswitch pswitch-joined
Playback channels: Mono
Mono: Playback [on]
 
Old 10-20-2017, 12:51 PM   #14
Gysselylth
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I booted my computer with my USB flash memory with linuxmint-18.1-cinnamon-64bit.iso on it, so I ran a live USB session. I opened firefox and played a song on youtube. The sound worked perfectly! So I can rule out any hardware error.I'm sure it happened after these updates
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Last edited by Gysselylth; 10-20-2017 at 01:07 PM.
 
Old 10-20-2017, 03:13 PM   #15
ferrari
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Code:
$ sudo pacmd list-sinks
Home directory not accessible: Permission denied
No PulseAudio daemon running, or not running as session daemon.
Normally, I'd expect to see PulseAudio running as part of your desktop session. Which desktop environment are you using here?
 
  


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