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Old 09-26-2015, 08:41 PM   #1
Don Graham
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Unhappy Nightmare on Ubuntu Street


Over the years, I have read much about problems brought about upon doing an UPGRADE to one's operating system. Well, sports fans I am in such a nightmare. I WAS running Ubuntu 14.04 which was totally update prior to my upgrade to Ubuntu 14.10 I for the life of me can not figure out why I am unable to get passed the dreaded BLACK SCREEN. I have my HP desk top set up so I must login buy way of BOIS. So I am sure that the operateing system is up and running. I just can not open my deak top screen. What moves should I make to resolve this problem my friends.

Last edited by Don Graham; 09-26-2015 at 08:43 PM.
 
Old 09-26-2015, 09:05 PM   #2
frankbell
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What is the make/model of the computer and, specifically, what video card does it have?
 
Old 09-26-2015, 09:26 PM   #3
Don Graham
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Frankbell,

Memory 3.2 GiB
Processor AMD A10-5745M APU with Radeon (TM) Graphics x 4
Graphics Gallium 0.4 on AMD ARUBA
OS type 32-bit

Bought Jan 2014 - HP-500-101l
 
Old 09-26-2015, 09:59 PM   #4
frankbell
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Do you know which Radeon card?

https://help.ubuntu.com/community/RadeonDriver

Can you boot to a Live CD of something?
 
Old 09-26-2015, 10:55 PM   #5
Don Graham
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Frank,

lspci -nn | grep VGA

01:00.0 VGA compatible controller [0300]: NVIDIA Corpation GK208 [GeForce GT 6
 
Old 09-27-2015, 01:22 AM   #6
syg00
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If you have a Linux system running (even a liveCD), install inxi and post the output of this
Code:
inxi  -c 0 -v 4
 
Old 09-27-2015, 02:36 AM   #7
Don Graham
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The following NEW packages will be installed:
gawk hddtemp inxi libsigsegv2 lm-sensors mesa-utils
0 upgraded, 6 newly installed, 0 to remove and 429 not upgraded.
Need to get 1,012 kB of archives.
After this operation, 3,194 kB of additional disk space will be used.
Do you want to continue? [Y/n] y
Get:1 http://archive.ubuntu.com/ubuntu/ trusty/main libsigsegv2 i386 2.10-2 [14.8 kB]
Get:2 http://archive.ubuntu.com/ubuntu/ trusty/main gawk i386 1:4.0.1+dfsg-2.1ubuntu2 [730 kB]
Get:3 http://archive.ubuntu.com/ubuntu/ trusty/universe hddtemp i386 0.3-beta15-52 [51.5 kB]
Get:4 http://archive.ubuntu.com/ubuntu/ trusty/universe inxi all 1.9.17-1 [101 kB]
Get:5 http://archive.ubuntu.com/ubuntu/ trusty/universe lm-sensors i386 1:3.3.4-2ubuntu1 [83.9 kB]
Get:6 http://archive.ubuntu.com/ubuntu/ trusty/universe mesa-utils i386 8.1.0-2 [32.0 kB]
Fetched 1,012 kB in 13s (72.5 kB/s)
Preconfiguring packages ...
Selecting previously unselected package libsigsegv2:i386.
(Reading database ... 204541 files and directories currently installed.)
Preparing to unpack .../libsigsegv2_2.10-2_i386.deb ...
Unpacking libsigsegv2:i386 (2.10-2) ...
Setting up libsigsegv2:i386 (2.10-2) ...
Processing triggers for libc-bin (2.19-0ubuntu6.5) ...
Selecting previously unselected package gawk.
(Reading database ... 204549 files and directories currently installed.)
Preparing to unpack .../gawk_13a4.0.1+dfsg-2.1ubuntu2_i386.deb ...
Unpacking gawk (1:4.0.1+dfsg-2.1ubuntu2) ...
Selecting previously unselected package hddtemp.
Preparing to unpack .../hddtemp_0.3-beta15-52_i386.deb ...
Unpacking hddtemp (0.3-beta15-52) ...
Selecting previously unselected package inxi.
Preparing to unpack .../archives/inxi_1.9.17-1_all.deb ...
Unpacking inxi (1.9.17-1) ...
Selecting previously unselected package lm-sensors.
Preparing to unpack .../lm-sensors_1%3a3.3.4-2ubuntu1_i386.deb ...
Unpacking lm-sensors (1:3.3.4-2ubuntu1) ...
Selecting previously unselected package mesa-utils.
Preparing to unpack .../mesa-utils_8.1.0-2_i386.deb ...
Unpacking mesa-utils (8.1.0-2) ...
Processing triggers for man-db (2.6.7.1-1ubuntu1) ...
Processing triggers for ureadahead (0.100.0-16) ...
Setting up gawk (1:4.0.1+dfsg-2.1ubuntu2) ...
Setting up hddtemp (0.3-beta15-52) ...
Setting up inxi (1.9.17-1) ...
Setting up lm-sensors (1:3.3.4-2ubuntu1) ...
Setting up mesa-utils (8.1.0-2) ...
Processing triggers for ureadahead (0.100.0-16) ...
ubuntu@ubuntu:~$
 
Old 09-27-2015, 02:52 AM   #8
syg00
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Run the command I posted (as sudo/root) and post that output.
 
Old 09-27-2015, 03:08 AM   #9
Don Graham
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ubuntu@ubuntu:~$ inxi -c 0 -v 4
System: Host: ubuntu Kernel: 3.16.0-50-generic i686 (32 bit, gcc: 4.8.2) Desktop: Gnome Distro: Ubuntu 14.04 trusty
Machine: System: Hewlett-Packard product: 500-101l version: 1.00
Mobo: Hewlett-Packard model: 2AF7 version: 1.03 Bios: AMI version: 80.07 date: 09/05/2013
CPU: Dual core Intel Core i3-4130 CPU (-HT-MCP-) cache: 3072 KB flags: (lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx) bmips: 13568.6
Clock Speeds: 1: 3400.00 MHz 2: 3400.132 MHz 3: 3401.726 MHz 4: 3399.601 MHz
Graphics: Card: NVIDIA GK208 [GeForce GT 635] bus-ID: 01:00.0
X.Org: 1.16.0 drivers: nouveau (unloaded: fbdev,vesa) Resolution: 1024x768@60.0hz
GLX Renderer: Gallium 0.4 on NV108 GLX Version: 3.0 Mesa 10.3.2 Direct Rendering: Yes
Network: Card-1: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller
driver: r8169 ver: 2.3LK-NAPI port: d000 bus-ID: 04:00.0
IF: eth0 state: up speed: 1000 Mbps duplex: full mac: 54:be:f7:4f:f2:ff
Card-2: Ralink RT3290 Wireless 802.11n 1T/1R PCIe driver: rt2800pci ver: 2.3.0 bus-ID: 03:00.0
IF: wlan0 state: down mac: 34:23:87:08:6c:03
Drives: HDD Total Size: 5008.8GB (0.1 used) 1: id: /dev/sda model: WDC_WD10EZEX size: 1000.2GB temp: 0C
2: USB id: /dev/sdb model: My_Passport_0820 size: 2000.4GB temp: 0C 3: USB id: /dev/sdc model: My_Passport_0820 size: 2000.4GB temp: 0C
4: USB id: /dev/sdd model: Cruzer_Glide size: 7.8GB temp: 0C
Partition: ID: / size: 2.2G used: 1.1G (55%) fs: overlayfs ID: swap-1 size: 4.23GB used: 0.00GB (0%) fs: swap
Info: Processes: 226 Uptime: 2 min Memory: 618.2/3991.3MB Runlevel: 2 Gcc sys: 4.8.2
Client: Shell (bash 4.3.11) inxi: 1.9.17
ubuntu@ubuntu:~$
 
Old 09-27-2015, 04:08 AM   #10
syg00
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Code:
System:    Host: ubuntu Kernel: 3.16.0-50-generic i686 (32 bit, gcc: 4.8.2) Desktop: Gnome Distro: Ubuntu 14.04 trusty
Machine:   System: Hewlett-Packard product: 500-101l version: 1.00
           Mobo: Hewlett-Packard model: 2AF7 version: 1.03 Bios: AMI version: 80.07 date: 09/05/2013
CPU:       Dual core Intel Core i3-4130 CPU (-HT-MCP-) cache: 3072 KB flags: (lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx) bmips: 13568.6 
           Clock Speeds: 1: 3400.00 MHz 2: 3400.132 MHz 3: 3401.726 MHz 4: 3399.601 MHz
Graphics:  Card: NVIDIA GK208 [GeForce GT 635] bus-ID: 01:00.0 
           X.Org: 1.16.0 drivers: nouveau (unloaded: fbdev,vesa) Resolution: 1024x768@60.0hz 
           GLX Renderer: Gallium 0.4 on NV108 GLX Version: 3.0 Mesa 10.3.2 Direct Rendering: Yes
Network:   Card-1: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller 
           driver: r8169 ver: 2.3LK-NAPI port: d000 bus-ID: 04:00.0
           IF: eth0 state: up speed: 1000 Mbps duplex: full mac: 54:be:f7:4f:f2:ff
           Card-2: Ralink RT3290 Wireless 802.11n 1T/1R PCIe driver: rt2800pci ver: 2.3.0 bus-ID: 03:00.0
           IF: wlan0 state: down mac: 34:23:87:08:6c:03
Drives:    HDD Total Size: 5008.8GB (0.1 used) 1: id: /dev/sda model: WDC_WD10EZEX size: 1000.2GB temp: 0C 
           2: USB id: /dev/sdb model: My_Passport_0820 size: 2000.4GB temp: 0C 3: USB id: /dev/sdc model: My_Passport_0820 size: 2000.4GB temp: 0C 
           4: USB id: /dev/sdd model: Cruzer_Glide size: 7.8GB temp: 0C 
Partition: ID: / size: 2.2G used: 1.1G (55%) fs: overlayfs ID: swap-1 size: 4.23GB used: 0.00GB (0%) fs: swap 
Info:      Processes: 226 Uptime: 2 min Memory: 618.2/3991.3MB Runlevel: 2 Gcc sys: 4.8.2 
           Client: Shell (bash 4.3.11) inxi: 1.9.17
Much more readable.
I would think the upgraded system should also use nouveau, so the video should be ok. Maybe some-one that uses Ubuntu will chime in.
 
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Old 09-27-2015, 04:32 AM   #11
Don Graham
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This is very strange. I was under the impression that I was get help with my black screen problem caused from an upgrade.

Did I just step into The Twilight Zone?

I have copy and posted reams of information and now I find out I working with a person that does not know anything about Ubuntu, are you kidding me.

Were is Frankbell?

Why is SYG00 even here if he has no answers?
 
Old 09-27-2015, 04:35 AM   #12
syg00
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I was attempting to ensure we had correct info on your environment. With an attitude like that you may not get any help.
 
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Old 09-27-2015, 05:49 AM   #13
goumba
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Quote:
Originally Posted by Don Graham View Post
I have copy and posted reams of information and now I find out I working with a person that does not know anything about Ubuntu, are you kidding me.
First off, you did not post "reams" of information.

In fact, your first post in response gave totally different information. The hardware you said you had, and the hardware listed in that command's output are two totally different sets of hardware.

So, does the machine have an AMD processor and AMD GPU, or Intel processor and nVidia GPU?

I'll go on the (correctly formatted by syg000) listed output.

Boot by adding nomodeset to the bootloader command line.

Code:
dpkg -l | grep nouveau
If you get no output, install the appropriate driver, as root:

Code:
apt-get update
apt-get install xserver-xorg-video-nouveau
or -nvidia for the binary blob.

BTW for more help, first Duck Duck Go hit: http://community.linuxmint.com/tutorial/view/842

Last edited by goumba; 09-27-2015 at 05:51 AM.
 
Old 09-27-2015, 06:28 AM   #14
hortageno
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Quote:
Originally Posted by Don Graham View Post
I WAS running Ubuntu 14.04 which was totally update prior to my upgrade to Ubuntu 14.10
Why did you upgrade from a stable LTS version to a now unsupported version in first place?

https://wiki.ubuntu.com/Releases
 
Old 09-27-2015, 03:07 PM   #15
John VV
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i WOULD expect issues from going from the LTS 14.04 to the SHORT TERM SUPPORT 14.10

and why not just install 15.04

or just upgrade to 15.04 from 14.04

desktop upgrade
http://www.ubuntu.com/download/desktop/upgrade
 
  


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