need help with sound on zorin os 9 install on dell laptop

cfli1688c1 · 12-06-2018, 08:31 PM

i have zorin os 9 install on dell latitude e5400, i am unable to get sound to work, have done this:

sudo apt-get install libsox-fmt-all faac flac paman
rm -rf ~/.config/pulse
sudo vi /etc/modprobe.d/alsa-base.conf
And add the following line at the end of the file:
options snd-hda-intel model=generic

sound still not working.
I have also installed ubuntu on the same laptop and sound is working, so i know hardware is good.

please help.

jsbjsb001 · 12-07-2018, 01:00 PM

Quote:

Originally Posted by cfli1688c1

i have zorin os 9 install on dell latitude e5400, i am unable to get sound to work, have done this:

sudo apt-get install libsox-fmt-all faac flac paman
rm -rf ~/.config/pulse
sudo vi /etc/modprobe.d/alsa-base.conf
And add the following line at the end of the file:
options snd-hda-intel model=generic

sound still not working.
I have also installed ubuntu on the same laptop and sound is working, so i know hardware is good.

please help.

Did you check if the sound is muted?

If not, type the following into a terminal window;

Code:

alsamixer

Don't run the above command as root, just run it under your normal user account. If it's muted, you'll see "MM", press F1 for help using alsamixer.

cfli1688c1 · 12-11-2018, 03:10 PM

sorry for the delay, its was working, now not working, i did check the alsamixer and dont see any mute: mm

frankbell · 12-11-2018, 09:25 PM

Try booting to a Live CD of something else and testing the sound. If it doesn't work with the Live CD, it might be a hardware problem. I don't think that's likely, but it's worth ruling it out definitively and it's an easy test to do.