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Old 04-30-2016, 08:44 AM   #1
salutesolutions
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Need help installing Ubuntu


hello there,

I've tried installing Ubuntu using the DVD, when i boot it up it gets passed the logo loading screen and just goes blank, installed Ubuntu many times before on other machines I've never came across this problem before like this one

Could anybody help?
 
Old 04-30-2016, 08:54 AM   #2
Ihatewindows522
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  1. Do you have a mouse/see the wallpaper? (likely an issue with LightDM)
  2. What version of Ubuntu are you trying to install? (could be a bug in Ubuntu 16.04)
  3. Do you have nVIDIA or ATi/AMD graphics? (could be an unsupported graphics card)
  4. Does the boot logo look fuzzy or squished/distorted? (another indicator of unsupported graphics)
  5. When you see the boot logo, tap an arrow key. Are there any errors that you can see?
  6. Is it still reading from the boot disk? (maybe it's not finished loading, DVDs aren't speed demons.)
  7. Is your machine certified to run Ubuntu?
 
Old 04-30-2016, 09:25 AM   #3
salutesolutions
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Location: Essex, United Kingdom
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Quote:
Originally Posted by Ihatewindows522 View Post
  1. Do you have a mouse/see the wallpaper? (likely an issue with LightDM)
  2. What version of Ubuntu are you trying to install? (could be a bug in Ubuntu 16.04)
  3. Do you have nVIDIA or ATi/AMD graphics? (could be an unsupported graphics card)
  4. Does the boot logo look fuzzy or squished/distorted? (another indicator of unsupported graphics)
  5. When you see the boot logo, tap an arrow key. Are there any errors that you can see?
  6. Is it still reading from the boot disk? (maybe it's not finished loading, DVDs aren't speed demons.)
  7. Is your machine certified to run Ubuntu?
Thanks for the response these are the answers to your questions
1. No mouse is moving
2. Ubuntu 16.04
3. AMD Radeon R7 370 Series
4. No It doesn't
5. The first line that i can see is [ 4.621422] radeon 0000:01:00.0 Invalid ROM contents
6. I do wait a while when it goes blank, no light on the DVD drive are indicating it is reading
7. Not sure on this question this is my motherboard http://www.asrock.com/mb/amd/970%20extreme3%20r2.0/
 
Old 04-30-2016, 08:32 PM   #4
Fred Caro
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Certified for Ubuntu is a new one on me, and your motherboard is rather more sophisticated than I am used to but I would do a ram test, it should be available on the install disk or try another install disk.

Fred.
 
Old 04-30-2016, 08:37 PM   #5
frankbell
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Also, if you burned the DVD yourself, did you check the MD5 sum first? Try testing the disk in another computer to verify that the disk is okay.
 
Old 05-01-2016, 05:48 AM   #6
salutesolutions
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Registered: Apr 2016
Location: Essex, United Kingdom
Distribution: Debian, Windows 10
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Quote:
Originally Posted by Ihatewindows522 View Post
  1. Do you have a mouse/see the wallpaper? (likely an issue with LightDM)
  2. What version of Ubuntu are you trying to install? (could be a bug in Ubuntu 16.04)
  3. Do you have nVIDIA or ATi/AMD graphics? (could be an unsupported graphics card)
  4. Does the boot logo look fuzzy or squished/distorted? (another indicator of unsupported graphics)
  5. When you see the boot logo, tap an arrow key. Are there any errors that you can see?
  6. Is it still reading from the boot disk? (maybe it's not finished loading, DVDs aren't speed demons.)
  7. Is your machine certified to run Ubuntu?
It's now sorted and Ubuntu is installed, I found out I had to install an older release of Ubuntu 12.04 from a USB pen drive, i had no issues when i had done so, it may have just been a bug in the recent release,should I stay with this release or would It be possible to upgrade from here?
 
Old 05-01-2016, 06:25 AM   #7
beachboy2
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salutesolutions,


I think this could be a common problem in Ubuntu 16.04 for those using certain AMD graphics cards:

http://www.omgubuntu.co.uk/2016/03/u...x-driver-16-04

Last edited by beachboy2; 05-01-2016 at 06:33 AM.
 
Old 05-01-2016, 07:54 AM   #8
Ihatewindows522
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Quote:
Originally Posted by beachboy2 View Post
salutesolutions,


I think this could be a common problem in Ubuntu 16.04 for those using certain AMD graphics cards:

http://www.omgubuntu.co.uk/2016/03/u...x-driver-16-04
Maybe, maybe not. That article explicitly says "The ‘Xenial Xerus’ will not support the widely used — and widely hated — proprietary graphics driver for AMD/ATI graphics cards.

Instead, Ubuntu “recommend[s using] open source alternatives (radeon and amdgpu)”, and say “AMD put a lot of work into the[se] drivers, and we back ported kernel code from Linux 4.5 to provide a better experience.”

Phew, right?

Well kinda.

Rough edges with the (newly recommended) open-source replacements could mean that some upgraders will encounter poorer performance under 16.04 than in Ubuntu 14.04 LTS or 15.10."

Poor performance is not the same as no performance...which is what we're seeing here.

Quote:
Originally Posted by salutesolutions View Post
It's now sorted and Ubuntu is installed, I found out I had to install an older release of Ubuntu 12.04 from a USB pen drive, i had no issues when i had done so, it may have just been a bug in the recent release,should I stay with this release or would It be possible to upgrade from here?
Eh...maybe. If you can upgrade to 14.04, do that...but don't bother with 16.04 for right now as you've seen how tacky it is on your hardware.
 
1 members found this post helpful.
Old 05-01-2016, 08:00 AM   #9
yancek
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Ubuntu 12.04 will have support for another year (April, 2017) so you have some time to learn it. The upgrade process with Ubuntu allows upgrading from one LTS version to another which in your case would be to 14.04 and then you could upgrade from it to 16.04. Usually, it is faster and safer to have your data on a separate partition and do a new install of the system on it's own partition.
 
Old 05-01-2016, 03:16 PM   #10
salutesolutions
LQ Newbie
 
Registered: Apr 2016
Location: Essex, United Kingdom
Distribution: Debian, Windows 10
Posts: 10

Original Poster
Rep: Reputation: 8
Quote:
Originally Posted by Ihatewindows522 View Post
Maybe, maybe not. That article explicitly says "The ‘Xenial Xerus’ will not support the widely used — and widely hated — proprietary graphics driver for AMD/ATI graphics cards.

Instead, Ubuntu “recommend[s using] open source alternatives (radeon and amdgpu)”, and say “AMD put a lot of work into the[se] drivers, and we back ported kernel code from Linux 4.5 to provide a better experience.”

Phew, right?

Well kinda.

Rough edges with the (newly recommended) open-source replacements could mean that some upgraders will encounter poorer performance under 16.04 than in Ubuntu 14.04 LTS or 15.10."

Poor performance is not the same as no performance...which is what we're seeing here.



Eh...maybe. If you can upgrade to 14.04, do that...but don't bother with 16.04 for right now as you've seen how tacky it is on your hardware.
Did just that and it upgraded successfully to 14.04. Happy I’ve got this problem solved! I could always change my graphics card to one that is supported by the latest release and that is compatible with my motherboard!

Last edited by salutesolutions; 05-01-2016 at 03:17 PM.
 
  


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