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It would help to know what hardware specifically. Knowing the model only helps to a point, if there's other threads about it, or we happen to have that hardware. I have a couple HP laptops. My latest HP 15 - bw053od has the least supported networking hardware that I've come across in the past decade. But they can be made to work. The ethernet (r8169) works under arch (doesn't under debian), to a point though as I need to reload the module after about 20 days of uptime. The wireless seems to have a driver now, although only from github sources, and I haven't used it yet.
Not that any of these are "your" hardware. And I have options to use a usb ethernet dongle and bridge over wifi on other devices. A relatively trivial thing for me to do, but not for the uninitiated. And kind of ruins the point of a laptop if none of the built in connectivity methods function. Unless one has such things because of the built in UPS (like me).
This post is about Broadcom wireless, but the first part of it will provide you with diagnostic tools that will help you determine what your wireless and ethernet chipsets are, which is essential to resolving this issue.
If you are asking about wireless, it would be wise to test your machine with a wired connection in the interests of thoroughness.
Last edited by frankbell; 12-27-2017 at 09:13 PM.
Reason: clarity
So what are the symptoms on the wireless? run dmesg and see if you see any network driver errors.
My guess is you have it soft blocked via the button on the keyboard.
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