[SOLVED] My tickets shown in Company tickets in OTRS

linuxlover.chaitanya · 06-20-2012, 01:38 AM

Hello All,

I am in testing phase for OTRS installed on Cent OS 6.1 64 bit. Everything is running fine except that My Tickets can also be seen in Company Tickets tab. And only My Tickets are visible. The tickets raised by the user who has logged in. Not the other.

This was not the case earlier and I am not sure if I changed anything. This is a recent change and I am baffled.

linuxlover.chaitanya · 06-29-2012, 09:38 AM

Oh.. well it has been long since I came here or had time to update the thread. I guess this is the default behavior of OTRS. Or I think this way. I went on OTRS site and checked the demo and it was behaving the same way. So marking this as solved for now.