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Old 10-26-2017, 09:43 PM   #1
rdl
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Question Mouse/keyboard not recognized on install


The computer I built has Windows 10 as the OS. It consist of a Gigabyte 970A DS3P motherboard bios American Megatrends Inc. Ver-FC date 6-1-15 with an AMD FX6300 CPU, NVidia GTX 750ti GPU, 2x8 GB sticks G.Skill RAM with an Intel 480 GB SSD and PNY 240 GB SSD backup drive.

When I try to install Linux Mint 18.2 64 Bit from a DVD, it will boot up to the main screen but the Logitech wireless mouse/motherboard are not recognized so I am can do no more. The cursor just sits there in the middle of the screen.

I did see some error messages going by rapidly saying something about USB and READ 64 ERROR 32. The lines were going by fast.

What can I do to load the Linux Mint and have a usable mouse/motherboard? Please HELP!!
 
Old 10-26-2017, 10:35 PM   #2
AwesomeMachine
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Hi rdl,

Welcome to LQ!

What is the model keyboard/mouse?
 
Old 10-26-2017, 11:00 PM   #3
rdl
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Thanks for reply. The keyboard is a Logitech K350 and mouse is M510. They use one common USB plug. The USB port is located on the motherboard on the back I/O plate. I used an extension cord from the USB port so I could bring the Logitech module close to the motherboard/mouse.
 
Old 10-27-2017, 03:09 AM   #4
ferrari
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I don't pretend to know what the problem is here, but just in case the following is relevant somehow...

https://paulphilippov.com/articles/h...-address-error
 
Old 10-27-2017, 04:02 AM   #5
!!!
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Can you interrupt the grub boot at all? Is bios iommu set ok? (here)
Very-wild-guess: try adding iommu=soft (here)

Idk what keywords to web-research here: model# of: mobo kbd/mouse ... uefi

Used Linux before? No? Then, How about a beerVirtualBox while you wait
Don't worry... LQ will get you 'there'!!! Have another Welcome to LQ
Insane Bet: IF slackware works, I'll eat every distro with systemd
 
Old 10-28-2017, 08:35 PM   #6
rdl
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Registered: Oct 2017
Location: Signal Mtn, TN
Distribution: Linux Mint
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Thank you !!! as you were correct as to why it did not recognize my mouse/motherboard. I had read about enabling IOMMU but did not find it when I looked for it. The link you gave me told me where to look under the Peripherial's Tab and I did enable the IOMMU. Still do not understand what it is supposed to do, but the USB ports are now recognized when using the DVD Live Linux Mint 18.2 and I am really impressed with how it looks and acts. Thanks again.
 
Old 10-30-2017, 02:04 AM   #7
!!!
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You are very welcome. Looking forward to your next Linux 'puzzle' Enjoy!!!
Btw, you can use ThreadTools or link at top of page to mark "Solved", for future searchers.
 
  


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