I'm trying to determine why my printer stop working and am trying to trouble shoot the problem. When I issue the command
lpinfo -v
I get "Command not found".
What is the solution?

Jack Ensor

You need root privileges to run that command. You didn't state what distro you are running, so you may need to use sudo lpinfo -v.

As for the printer, look in cups for a clew as to why it is not working.

The make and model and more details on the printer would also be useful to get help.

1 members found this post helpful.

How to I determine the distro?

try cat /proc/version

cat /proc/version
returns the following
Linux version 3.4-9-rtai-686-pae (debian 3.4.55-linuxcnc) () (gcc version 4.6.3 (Debian 4.6-14) )

printer is Brother HL-5370DW on network. Linux box is connected to router via ethernet cable

ip of printer is 192.168.1.14
this ip pings ok

How do I "look in cups"
I know that cups is involved in the printing process

In a web browser, type 'localhost:631' just what is between the quotes. This brings up the cups interface. Look on the Printer tab for the status of the printer. Look on the Admin tab at the error log.

Lets us know what you see. Copy and paste any errors here from the log for this printer.

Command doesn't seem to work:

jack@debian:~$ localhost:631
bash: localhost:631: command not found

Sorry, I went to the terminal instead of browser.
In browser I end up with:

▼ Queue Name ▼ Description Location Make and Model Status
Brother-HL-5370DW Brother HL-5370DW BRN001BA9517A3D Brother HL-5370DW BR-Script3 Processing - "Unable to locate printer "BRN001BA9517A3D"."

Do you think I have to do something on the printer end?
The printer ip pings ok

Has this printer ever worked? Is this a new install?

How did you install the drivers?

Yes this printer did work okay at one time with this linux box.
I had problems interfacing it with a Mac and after fooling around got it working with the Mac. I don't know if something in the printer itself got changed in the process.

On my Linux box, If I select Applications/System/Printing from drop down menu I get window labeled
Printing-localhost
If I right click the Brother-HL-5370W icon and select properties I see
Error Option 'printer-resolution' has value '(unknown IPP tag)' and cannot be edited

Can you help me from this?

Goto the printer que and post the line that starts with connection:
If the above does not work then go to localhost:631/printers and select the queue name.

This will tell how cups connects to the printer. Whether it is using dnssd://,ipp:// etc.

Did you look at the output of the lpinfo -v command? Does it show your printer?