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Old 11-10-2017, 07:00 PM   #1
Silverhood
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Linux wifi connection issues


Hi everyone, I don't know if this is the right place for this but I know next to nothing about Linux (I just bought one at a thrift store with no prior knowledge of it) and am getting pretty frustrated with this issue.

Every time I enter the password for my home wifi, it disconnects and says "Passwords were required but not provided." It worked earlier for me on an open network, but no matter how many times I reboot my laptop or enter my password it won't connect. Can anyone shed any light on this issue for me?
 
Old 11-10-2017, 07:10 PM   #2
AwesomeMachine
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Hi Silverhood,

Welcome to LQ!

What program are you using to attempt the connection? Can other computers connect to the WAP?
 
Old 11-10-2017, 07:12 PM   #3
jsbjsb001
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Quote:
Originally Posted by Silverhood View Post
Hi everyone, I don't know if this is the right place for this but I know next to nothing about Linux (I just bought one at a thrift store with no prior knowledge of it) and am getting pretty frustrated with this issue.

Every time I enter the password for my home wifi, it disconnects and says "Passwords were required but not provided." It worked earlier for me on an open network, but no matter how many times I reboot my laptop or enter my password it won't connect. Can anyone shed any light on this issue for me?
Can you try and run the following command, at a terminal window:

Code:
lspci -nnk | grep net -A2
Which Linux distribution are you using?

The fact you can connect to an 'open network' seems like it could be a clue to me.
 
Old 11-10-2017, 07:13 PM   #4
Silverhood
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Thanks for the welcome, I've just gone into my network settings in the control panel. I believe I'm using deepin if that helps (sorry, like I said I know really nothing about this thing). There's another laptop along with cell phones and video game consoles in my household that can connect without issue
 
Old 11-10-2017, 07:15 PM   #5
michaelk
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Welcome to LinuxQuestions.

Which one did you buy at the thrift store?

Do you know what linux distribution / version is running on the computer?
 
Old 11-10-2017, 07:21 PM   #6
Silverhood
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How do I get to where I can input commands like that? Sorry, I'm green as can be
 
Old 11-10-2017, 07:23 PM   #7
jsbjsb001
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Quote:
Originally Posted by Silverhood View Post
How do I get to where I can input commands like that? Sorry, I'm green as can be
Look in your Linux distro's menu (like the "Start" menu in windows) for something like "Terminal" or something similar.

Do you know which Linux distribution is installed on your laptop?
 
Old 11-10-2017, 07:24 PM   #8
Silverhood
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It's an Asus Eee PC 900. It says in the system info it's Deepin edition 15.2 desktop
 
Old 11-10-2017, 07:27 PM   #9
jsbjsb001
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Quote:
Originally Posted by Silverhood View Post
It's an Asus Eee PC 900. It says in the system info it's Deepin edition 15.2 desktop
When you say "network settings in the control panel", does the "control panel" have a name in it's title bar?
 
Old 11-10-2017, 07:28 PM   #10
Silverhood
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Quote:
Originally Posted by jsbjsb001 View Post
Can you try and run the following command, at a terminal window:

Code:
lspci -nnk | grep net -A2
Which Linux distribution are you using?

The fact you can connect to an 'open network' seems like it could be a clue to me.
I did this (it said a bunch of things I don't understand lol) but it didn't affect my issue one way or another
 
Old 11-10-2017, 07:29 PM   #11
Silverhood
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Quote:
Originally Posted by jsbjsb001 View Post
When you say "network settings in the control panel", does the "control panel" have a name in it's title bar?
Control center, my bad
 
Old 11-10-2017, 07:32 PM   #12
jsbjsb001
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Quote:
Originally Posted by Silverhood View Post
I did this (it said a bunch of things I don't understand lol) but it didn't affect my issue one way or another
No, it wasn't meant to "fix" your issue, it was meant to give us more information about your situation.

As I said in my first post to this thread, the fact you can connect to a 'open network' seems like a clue.

Do you know which desktop environment is installed on your laptop?
 
Old 11-10-2017, 07:35 PM   #13
Silverhood
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Quote:
Originally Posted by jsbjsb001 View Post
No, it wasn't meant to "fix" your issue, it was meant to give us more information about your situation.

As I said in my first post to this thread, the fact you can connect to a 'open network' seems like a clue.

Do you know which desktop environment is installed on your laptop?
To be honest I've really not got a clue
 
Old 11-10-2017, 07:36 PM   #14
syg00
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Quote:
Originally Posted by Silverhood View Post
I did this (it said a bunch of things I don't understand lol) but it didn't affect my issue one way or another
It wasn't supposed to, it's a display command to give us info to help you. Post the output here - the terminal should have copy-paste commands in a menu, but I've never used Deepin. If not, select the output with a mouse and use <Ctrl>-<Shift>-c to copy it to the clipboard, then paste it here.
 
Old 11-10-2017, 07:40 PM   #15
jsbjsb001
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Quote:
Originally Posted by Silverhood View Post
To be honest I've really not got a clue
Does it look like, this one: https://en.wikipedia.org/wiki/Cinnamon_(software) ?
 
  


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