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Old 10-02-2018, 02:11 PM   #1
Robzombie954
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Unhappy Linux mint freeze cannot find a solution


Hello

I am running linux mint 18.3 cinnamon.

I'm new to linux still and I haven't been able to find a solution to my problem. I've tried everything from uninstalling firefox, deleting cache folders, different nvidia drivers.. Nothing seems to work and I can't notice too much of a pattern.

I'll be using linux mint normally. I notice it happens the most when I use chrome but not always the case. The computer has a slow freeze.. it skips like a lag spike but after two or three little skips where my mouse still works for a second my whole screen is unresponsive forcing a manual hard reboot. I've tried to access the console by hitting ctrl+alt+f1 but that's unresponsive as well. I'm not sure what kind of logs anybody would want from my computer for more information, but please leave me some code links and i'd be more than happy to run them on my computer and post the results. Thank you so much I hope I can finally get this solved.
 
Old 10-02-2018, 02:20 PM   #2
pan64
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you can go to /var/log and look for any suspicious line (any kind of error, like hardware related or video related or something else).
Also you might check .xsession-errors in your home dir. You can try to wait, probably it will work again.
Also probably you can tell us how it was installed, if it worked a week before or two, if something has been changed, or any additional info which might be useful.
 
Old 10-02-2018, 03:17 PM   #3
Robzombie954
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Quote:
Originally Posted by pan64 View Post
you can go to /var/log and look for any suspicious line (any kind of error, like hardware related or video related or something else).
Also you might check .xsession-errors in your home dir. You can try to wait, probably it will work again.
Also probably you can tell us how it was installed, if it worked a week before or two, if something has been changed, or any additional info which might be useful.
It is dualbooted with grub2 with windows 7. My windows 7 has no problems completely stable. I notice the issues the most when my hardware is pushed harder. which would explain why it happens most often with chrome running... I managed to update the OS fine. But I've reinstalled multiple versions of linux mint and I seem to have the same kind of freezing as long as I can remember.

Here are some logs on my hardware and what not

sudo lshw -short
Code:
H/W path         Device           Class          Description
============================================================
                                  system         Satellite A665 (*)
/0                                bus            NWQAA
/0/0                              memory         128KiB BIOS
/0/d                              processor      Intel(R) Core(TM) i5 CPU       
/0/d/e                            memory         3MiB L3 cache
/0/d/f                            memory         32KiB L1 cache
/0/d/10                           memory         256KiB L2 cache
/0/11                             memory         8GiB System Memory
/0/11/0                           memory         4GiB SODIMM DDR3 Synchronous 10
/0/11/1                           memory         4GiB SODIMM DDR3 Synchronous 10
/0/100                            bridge         Core Processor DRAM Controller
/0/100/1                          bridge         Core Processor PCI Express x16 
/0/100/1/0                        display        GT215M [GeForce GTS 350M]
/0/100/1/0.1                      multimedia     High Definition Audio Controlle
/0/100/16                         communication  5 Series/3400 Series Chipset HE
/0/100/1a                         bus            5 Series/3400 Series Chipset US
/0/100/1a/1      usb1             bus            EHCI Host Controller
/0/100/1a/1/1                     bus            Integrated Rate Matching Hub
/0/100/1a/1/1/6                   generic        Intel(R) Centrino(R) Advanced-N
/0/100/1b                         multimedia     5 Series/3400 Series Chipset Hi
/0/100/1c                         bridge         5 Series/3400 Series Chipset PC
/0/100/1c/0      enp2s0           network        RTL8111/8168/8411 PCI Express G
/0/100/1c.1                       bridge         5 Series/3400 Series Chipset PC
/0/100/1c.1/0    wlp7s0           network        Centrino Advanced-N + WiMAX 625
/0/100/1c.2                       bridge         5 Series/3400 Series Chipset PC
/0/100/1c.3                       bridge         5 Series/3400 Series Chipset PC
/0/100/1c.4                       bridge         5 Series/3400 Series Chipset PC
/0/100/1c.4/0                     generic        SD/MMC Host Controller
/0/100/1c.4/0.2                   generic        Standard SD Host Controller
/0/100/1c.4/0.3                   generic        MS Host Controller
/0/100/1c.4/0.4                   generic        xD Host Controller
/0/100/1d                         bus            5 Series/3400 Series Chipset US
/0/100/1d/1      usb2             bus            EHCI Host Controller
/0/100/1d/1/1                     bus            Integrated Rate Matching Hub
/0/100/1d/1/1/1                   input          USB Keyboard
/0/100/1d/1/1/2                   input          USB Optical Mouse
/0/100/1d/1/1/6                   generic        NVIDIA stereo controller
/0/100/1e                         bridge         82801 Mobile PCI Bridge
/0/100/1f                         bridge         HM55 Chipset LPC Interface Cont
/0/100/1f.2                       storage        5 Series/3400 Series Chipset 4 
/0/100/1f.3                       bus            5 Series/3400 Series Chipset SM
/0/100/1f.6                       generic        5 Series/3400 Series Chipset Th
/0/101                            bridge         Core Processor QuickPath Archit
/0/102                            bridge         Core Processor QuickPath Archit
/0/103                            bridge         Core Processor QPI Link 0
/0/104                            bridge         1st Generation Core i3/5/7 Proc
/0/105                            bridge         1st Generation Core i3/5/7 Proc
/0/106                            bridge         1st Generation Core i3/5/7 Proc
/0/1             scsi1            storage        
/0/1/0.0.0       /dev/sda         disk           1TB TOSHIBA MQ01ABD1
/0/1/0.0.0/1     /dev/sda1        volume         100MiB Windows NTFS volume
/0/1/0.0.0/2     /dev/sda2        volume         739GiB Windows NTFS volume
/0/1/0.0.0/3     /dev/sda3        volume         94GiB Extended partition
/0/1/0.0.0/3/5   /dev/sda5        volume         94GiB Linux filesystem partitio
/0/1/0.0.0/4     /dev/sda4        volume         97GiB Linux swap volume
/0/2             scsi4            storage        
/0/2/0.0.0       /dev/cdrom       disk           BD-CMB UJ141EL
/0/2/0.0.0/0     /dev/cdrom       disk           
/1                                power          Smart Battery
/2               enx64d4da14325c  network        Ethernet interface
lscpu
Code:
Architecture:          x86_64
CPU op-mode(s):        32-bit, 64-bit
Byte Order:            Little Endian
CPU(s):                4
On-line CPU(s) list:   0-3
Thread(s) per core:    2
Core(s) per socket:    2
Socket(s):             1
NUMA node(s):          1
Vendor ID:             GenuineIntel
CPU family:            6
Model:                 37
Model name:            Intel(R) Core(TM) i5 CPU       M 460  @ 2.53GHz
Stepping:              5
CPU MHz:               1276.633
CPU max MHz:           2534.0000
CPU min MHz:           1199.0000
BogoMIPS:              5055.02
Virtualization:        VT-x
L1d cache:             32K
L1i cache:             32K
L2 cache:              256K
L3 cache:              3072K
NUMA node0 CPU(s):     0-3
Flags:                 fpu vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2 ss ht tm pbe syscall nx rdtscp lm constant_tsc arch_perfmon pebs bts nopl xtopology nonstop_tsc cpuid aperfmperf pni dtes64 monitor ds_cpl vmx est tm2 ssse3 cx16 xtpr pdcm pcid sse4_1 sse4_2 popcnt lahf_lm pti ssbd ibrs ibpb stibp tpr_shadow vnmi flexpriority ept vpid dtherm ida arat flush_l1d
lsblk
Code:
NAME        MAJ:MIN RM   SIZE RO TYPE MOUNTPOINT
sr0          11:0    1   340M  0 rom  
sda           8:0    0 931.5G  0 disk 
├─sda4        8:4    0  97.7G  0 part [SWAP]
├─sda2        8:2    0 739.7G  0 part 
├─sda5        8:5    0  94.1G  0 part /
├─sda3        8:3    0     1K  0 part 
└─sda1        8:1    0   100M  0 part 
mmcblk0     179:0    0   7.3G  0 disk 
└─mmcblk0p1 179:1    0   7.3G  0 part /media/mcrob/BOOST
lsusb

Code:
Bus 002 Device 005: ID 0955:7002 NVidia Corp. 
Bus 002 Device 004: ID 046d:c05a Logitech, Inc. M90/M100 Optical Mouse
Bus 002 Device 003: ID 0c45:7603 Microdia 
Bus 002 Device 002: ID 8087:0020 Intel Corp. Integrated Rate Matching Hub
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 001 Device 003: ID 8086:0186 Intel Corp. WiMAX Connection 2400m
Bus 001 Device 002: ID 8087:0020 Intel Corp. Integrated Rate Matching Hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
lspci

Code:
00:00.0 Host bridge: Intel Corporation Core Processor DRAM Controller (rev 02)
00:01.0 PCI bridge: Intel Corporation Core Processor PCI Express x16 Root Port (rev 02)
00:16.0 Communication controller: Intel Corporation 5 Series/3400 Series Chipset HECI Controller (rev 06)
00:1a.0 USB controller: Intel Corporation 5 Series/3400 Series Chipset USB2 Enhanced Host Controller (rev 05)
00:1b.0 Audio device: Intel Corporation 5 Series/3400 Series Chipset High Definition Audio (rev 05)
00:1c.0 PCI bridge: Intel Corporation 5 Series/3400 Series Chipset PCI Express Root Port 1 (rev 05)
00:1c.1 PCI bridge: Intel Corporation 5 Series/3400 Series Chipset PCI Express Root Port 2 (rev 05)
00:1c.2 PCI bridge: Intel Corporation 5 Series/3400 Series Chipset PCI Express Root Port 3 (rev 05)
00:1c.3 PCI bridge: Intel Corporation 5 Series/3400 Series Chipset PCI Express Root Port 4 (rev 05)
00:1c.4 PCI bridge: Intel Corporation 5 Series/3400 Series Chipset PCI Express Root Port 5 (rev 05)
00:1d.0 USB controller: Intel Corporation 5 Series/3400 Series Chipset USB2 Enhanced Host Controller (rev 05)
00:1e.0 PCI bridge: Intel Corporation 82801 Mobile PCI Bridge (rev a5)
00:1f.0 ISA bridge: Intel Corporation HM55 Chipset LPC Interface Controller (rev 05)
00:1f.2 SATA controller: Intel Corporation 5 Series/3400 Series Chipset 4 port SATA AHCI Controller (rev 05)
00:1f.3 SMBus: Intel Corporation 5 Series/3400 Series Chipset SMBus Controller (rev 05)
00:1f.6 Signal processing controller: Intel Corporation 5 Series/3400 Series Chipset Thermal Subsystem (rev 05)
01:00.0 VGA compatible controller: NVIDIA Corporation GT215M [GeForce GTS 350M] (rev a2)
01:00.1 Audio device: NVIDIA Corporation High Definition Audio Controller (rev a1)
02:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller (rev 06)
07:00.0 Network controller: Intel Corporation Centrino Advanced-N + WiMAX 6250 [Kilmer Peak] (rev 5f)
16:00.0 System peripheral: JMicron Technology Corp. SD/MMC Host Controller (rev 20)
16:00.2 SD Host controller: JMicron Technology Corp. Standard SD Host Controller (rev 20)
16:00.3 System peripheral: JMicron Technology Corp. MS Host Controller (rev 20)
16:00.4 System peripheral: JMicron Technology Corp. xD Host Controller (rev 20)
ff:00.0 Host bridge: Intel Corporation Core Processor QuickPath Architecture Generic Non-core Registers (rev 05)
ff:00.1 Host bridge: Intel Corporation Core Processor QuickPath Architecture System Address Decoder (rev 05)
ff:02.0 Host bridge: Intel Corporation Core Processor QPI Link 0 (rev 05)
ff:02.1 Host bridge: Intel Corporation 1st Generation Core i3/5/7 Processor QPI Physical 0 (rev 05)
ff:02.2 Host bridge: Intel Corporation 1st Generation Core i3/5/7 Processor Reserved (rev 05)
ff:02.3 Host bridge: Intel Corporation 1st Generation Core i3/5/7 Processor Reserved (rev 05)
sudo dmidecode -t memory

Code:
# dmidecode 3.0
Getting SMBIOS data from sysfs.
SMBIOS 2.6 present.

Handle 0x0011, DMI type 16, 15 bytes
Physical Memory Array
	Location: System Board Or Motherboard
	Use: System Memory
	Error Correction Type: None
	Maximum Capacity: 8 GB
	Error Information Handle: Not Provided
	Number Of Devices: 2

Handle 0x0012, DMI type 6, 12 bytes
Memory Module Information
	Socket Designation: DIMM0
	Bank Connections: 0 0
	Current Speed: Unknown
	Type: DIMM
	Installed Size: 4096 MB (Single-bank Connection)
	Enabled Size: 4096 MB (Single-bank Connection)
	Error Status: OK

Handle 0x0013, DMI type 17, 28 bytes
Memory Device
	Array Handle: 0x0011
	Error Information Handle: Not Provided
	Total Width: 64 bits
	Data Width: 64 bits
	Size: 4096 MB
	Form Factor: SODIMM
	Set: None
	Locator: DIMM0
	Bank Locator: BANK 0
	Type: DDR3
	Type Detail: Synchronous
	Speed: 1067 MHz
	Manufacturer: 80CE
	Serial Number: 222EE9CA
	Asset Tag: Unknown
	Part Number: M471B5273CH0-CH9  
	Rank: Unknown

Handle 0x0015, DMI type 6, 12 bytes
Memory Module Information
	Socket Designation: DIMM2
	Bank Connections: 0 0
	Current Speed: Unknown
	Type: DIMM
	Installed Size: 4096 MB (Single-bank Connection)
	Enabled Size: 4096 MB (Single-bank Connection)
	Error Status: OK

Handle 0x0016, DMI type 17, 28 bytes
Memory Device
	Array Handle: 0x0011
	Error Information Handle: Not Provided
	Total Width: 64 bits
	Data Width: 64 bits
	Size: 4096 MB
	Form Factor: SODIMM
	Set: None
	Locator: DIMM2
	Bank Locator: BANK 2
	Type: DDR3
	Type Detail: Synchronous
	Speed: 1067 MHz
	Manufacturer: 80CE
	Serial Number: B116B42E
	Asset Tag: Unknown
	Part Number: M471B5273CH0-CH9  
	Rank: Unknown
sudo dmidecode -t system

Code:
# dmidecode 3.0
Getting SMBIOS data from sysfs.
SMBIOS 2.6 present.

Handle 0x0001, DMI type 1, 27 bytes
System Information
	Manufacturer: TOSHIBA
	Product Name: Satellite A665
	Version: PSAW3U-0DF039
	Serial Number: XA562794K
	UUID: CA6899A2-75DB-DF11-B17B-88AE1DF7DCF4
	Wake-up Type: Power Switch
	SKU Number: *
	Family: ABCDEFGHIJKLMNOPQRTUVWXYZ

Handle 0x0004, DMI type 32, 20 bytes
System Boot Information
	Status: No errors detected

Handle 0x0005, DMI type 12, 5 bytes
System Configuration Options
	Option 1: SMI:00B2C102
	Option 2: DSN:           X5ILW551T
	Option 3: DSN:M471B5273CH0-CH9  22E29EAC
	Option 4: DSN:5E10
	Option 5: TIM:            

Handle 0x000C, DMI type 15, 23 bytes
System Event Log
	Area Length: 4096 bytes
	Header Start Offset: 0x0000
	Header Length: 16 bytes
	Data Start Offset: 0x0010
	Access Method: General-purpose non-volatile data functions
	Access Address: 0x00F0
	Status: Valid, Not Full
	Change Token: 0x00000000
	Header Format: Type 1
	Supported Log Type Descriptors: 3
sudo dmidecode -t bios

Code:
# dmidecode 3.0
Getting SMBIOS data from sysfs.
SMBIOS 2.6 present.

Handle 0x0000, DMI type 0, 24 bytes
BIOS Information
	Vendor: TOSHIBA
	Version: 1.80
	Release Date: 09/14/10
	Address: 0xE0000
	Runtime Size: 128 kB
	ROM Size: 2048 kB
	Characteristics:
		PCI is supported
		BIOS is upgradeable
		BIOS shadowing is allowed
		Boot from CD is supported
		Selectable boot is supported
		EDD is supported
		Print screen service is supported (int 5h)
		8042 keyboard services are supported (int 9h)
		Serial services are supported (int 14h)
		Printer services are supported (int 17h)
		CGA/mono video services are supported (int 10h)
		ACPI is supported
		USB legacy is supported
		LS-120 boot is supported
		ATAPI Zip drive boot is supported
		BIOS boot specification is supported
		Function key-initiated network boot is supported
		Targeted content distribution is supported
	BIOS Revision: 1.80
	Firmware Revision: 1.80
sudo dmidecode -t processor

Code:
# dmidecode 3.0
Getting SMBIOS data from sysfs.
SMBIOS 2.6 present.

Handle 0x000D, DMI type 4, 42 bytes
Processor Information
	Socket Designation: CPU
	Type: Central Processor
	Family: Core i7
	Manufacturer: Intel(R) Corporation
	ID: 55 06 02 00 FF FB EB BF
	Signature: Type 0, Family 6, Model 37, Stepping 5
	Flags:
		FPU (Floating-point unit on-chip)
		VME (Virtual mode extension)
		DE (Debugging extension)
		PSE (Page size extension)
		TSC (Time stamp counter)
		MSR (Model specific registers)
		PAE (Physical address extension)
		MCE (Machine check exception)
		CX8 (CMPXCHG8 instruction supported)
		APIC (On-chip APIC hardware supported)
		SEP (Fast system call)
		MTRR (Memory type range registers)
		PGE (Page global enable)
		MCA (Machine check architecture)
		CMOV (Conditional move instruction supported)
		PAT (Page attribute table)
		PSE-36 (36-bit page size extension)
		CLFSH (CLFLUSH instruction supported)
		DS (Debug store)
		ACPI (ACPI supported)
		MMX (MMX technology supported)
		FXSR (FXSAVE and FXSTOR instructions supported)
		SSE (Streaming SIMD extensions)
		SSE2 (Streaming SIMD extensions 2)
		SS (Self-snoop)
		HTT (Multi-threading)
		TM (Thermal monitor supported)
		PBE (Pending break enabled)
	Version: Intel(R) Core(TM) i5 CPU       M 460  @ 2.53GHz
	Voltage: 1.2 V
	External Clock: 133 MHz
	Max Speed: 4000 MHz
	Current Speed: 2528 MHz
	Status: Populated, Enabled
	Upgrade: ZIF Socket
	L1 Cache Handle: 0x000F
	L2 Cache Handle: 0x0010
	L3 Cache Handle: 0x000E
	Serial Number: Not Supported by CPU
	Asset Tag: TBD By OEM
	Part Number: TBD By OEM
	Core Count: 2
	Core Enabled: 2
	Thread Count: 4
	Characteristics:
		64-bit capable
 
Old 10-02-2018, 03:20 PM   #4
pan64
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probably a temperature related issue?
 
Old 10-02-2018, 03:26 PM   #5
capt ron
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Or some process has a memory leak.
 
Old 10-02-2018, 03:31 PM   #6
Robzombie954
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Quote:
Originally Posted by pan64 View Post
probably a temperature related issue?
That is a huge problem that I have on my windows boot. My laptop overheats very easily. Gaming without a fan directly on the laptop is impossible. But i'm not doing anything that huge on linux mint. the laptop is rather cool right now compared to normal probably around 140 F. It is very difficult for me to determine if my problem has been solved due to the crashes occurring at random times. I was importing an ova file for kali linux onto virtualbox the last time it crashed on me, this time it went through okay, no crash yet. The timing is very random.
 
Old 10-02-2018, 03:32 PM   #7
pan64
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probably you need to clean your laptop. Inside.
 
Old 10-02-2018, 03:43 PM   #8
sevendogsbsd
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Is the fact Cinnamon requires a compositor to even run (except in software mode) possibly causing the OP's issue? I wonder if the OP would be better off running Xfce4 or Mate` without compositor turned on?
 
Old 10-03-2018, 03:01 AM   #9
byebyemrgates
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If it is of any help, I had a similar issue with Mint 18.3 Cinnamon on two separate PC's (installed from same media)
Solved by switching to XFCE
 
Old 10-03-2018, 08:48 AM   #10
Robzombie954
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Wink

Quote:
Originally Posted by byebyemrgates View Post
If it is of any help, I had a similar issue with Mint 18.3 Cinnamon on two separate PC's (installed from same media)
Solved by switching to XFCE
Thank you all for your suggestions so far. Maybe it is a problem with Cinnamon, It sucks because the reason I love mint soo much is because of Cinnamon. Without Cinnamon, i'm not even sure which linux distro i'd like to use, If i'm not using Cinnamon why use mint when there are so many other options out there. I know this is off topic some, but could I get some distro reccomendations in case there is something? If not i'll just download XFCE mint and see if I like that.
 
Old 10-03-2018, 08:51 AM   #11
pan64
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you can try to boot a live CD too - to check if that works and if you like that distro.
 
Old 10-08-2018, 06:48 AM   #12
byebyemrgates
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Quote:
Originally Posted by Robzombie954 View Post
Thank you all for your suggestions so far. Maybe it is a problem with Cinnamon, It sucks because the reason I love mint soo much is because of Cinnamon. Without Cinnamon, i'm not even sure which linux distro i'd like to use, If i'm not using Cinnamon why use mint when there are so many other options out there. I know this is off topic some, but could I get some distro reccomendations in case there is something? If not i'll just download XFCE mint and see if I like that.
If you are after speed and simplicity - you will love XFCE. If you are after some more "eye-candy" (but newbie-friendly) - maybe check out Zorin or an interesting one called Robolinux...
 
  


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