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Old 05-26-2011, 03:57 PM   #1
David2010
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Legal, Hardware, and other stupid questions.


I know it may seem really stupid to ask these questions but I really need to know.

I just purchased an HP Pavilion DV7 laptop last Saturday. Yes it is very fast with windows 7 but..... I have my own reasons to switch to linux.

Does partitioning the HDD void the warranty? I purchased an extended warranty for the laptop.

The HDD has four partitions already and I was just going to shrink the second partition (the OS partition) to make two linux partitions and set it up as a dual boot.

Next question...

Now well does Linux handle a Quad core Intel I5 processor? I stuck in a few Linux live cd's and with disabling ACPI support they appeared to work just fine but are there any catches I didn't notice? I really wanted to be able to use all 4 of those cores.

Are there any software related problems I should be aware of when using a 64-bit computer with Linux? All programs will be installed via source code so I doubt there will be any issues but...

Next question...

The laptop has TWO dedicated video cards in it. Strange I know but it uses the Intel video card to save power and the ATI video card for the advanced graphics. Why they couldn't just limit the current to the ATI video card and get rid of the Intel one???.... Who knows...

If I want to just use the ATI video card do I just specific that in "/etc/X11/xorg.conf"?

Also is there a good driver for this hardware:

"IDT Hi definition Audio" (Beats by Dr Dre?)

"Intel HD Graphics" (Low powered video card)

"ATI Mobility Radeon" (High powered video card)

Last edited by David2010; 05-26-2011 at 03:59 PM.
 
Old 05-26-2011, 04:21 PM   #2
mostlyharmless
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There are no stupid questions, only stupid answers, so here goes:

(1) I'm not a lawyer. What does the warranty specifically say? Make a rescue CD and backup all the partitions so you can restore them if need be, then use the warranty if need be.

(2) intel i5 quad core, 64 bit, other hardware should be no problem, put in a live CD and try everything out first.

(3) see above, most video issues get automatically recognized by the distro on installation of x, depending on whether you want proprietary drivers vs open source.
 
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Old 05-26-2011, 04:29 PM   #3
David2010
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Quote:
Originally Posted by mostlyharmless View Post
There are no stupid questions, only stupid answers, so here goes:

(1) I'm not a lawyer. What does the warranty specifically say? Make a rescue CD and backup all the partitions so you can restore them if need be, then use the warranty if need be.

(2) intel i5 quad core, 64 bit, other hardware should be no problem, put in a live CD and try everything out first.

(3) see above, most video issues get automatically recognized by the distro on installation of x, depending on whether you want proprietary drivers vs open source.
Cool Cool.

Ok I am terrible with legal stuff but here it goes:

Code:
This Limited Warranty applies only to HP-branded and Compaq-branded hardware products (collectively referred to in this document as “HP Hardware Products”) sold by or leased from Hewlett-Packard Company, its worldwide subsidiaries, affiliates, authorized resellers, or country distributors (collectively referred to in this Limited Warranty as “HP”) with this Limited Warranty. The term “HP Hardware Product” is limited to the hardware components and required firmware. The term “HP Hardware Product” DOES NOT include any software applications or programs; non-HP products or non-HP branded peripherals. All non-HP products or non-HP branded peripherals external to the HP Hardware Product— such as external storage subsystems, displays, printers and other peripherals—are provided “AS IS” without HP warranty. However, non-HP manufacturers and suppliers, or publishers may provide their own warranties directly.

HP guarantees that the HP Hardware Products that you have purchased or leased from HP are free from defects in materials or workmanship under normal use during the Limited Warranty Period. The Limited Warranty Period starts on the date of purchase or lease from HP. Your dated sales or delivery receipt, showing the date of purchase or lease of the product, is your proof of the purchase or lease date. You may be required to provide proof of purchase or lease as a condition of receiving warranty service. You are entitled to hardware warranty service according to the terms and conditions of this document if a repair to your HP Hardware Product is required within the Limited Warranty Period.

During the Limited Warranty Period, HP will, at its discretion, repair or replace any defective component. All component parts or hardware products removed under this Limited Warranty become the property of HP. In the unlikely event that your HP Hardware Product has recurring failures, HP, at its sole discretion, may elect to provide you with (a) a replacement unit of HP’s choosing that is the same or equivalent to your HP Hardware Product in performance or (b) to give you a refund of your purchase price or lease payments (less interest) instead of a replacement. This is your exclusive remedy for defective products.

It is mandatory that the unit product number and serial number be made available when requesting a warranty service event. Failure to do so may result in the event being deemed out of warranty by HP or, HP's Authorised Service Providers, and therefore chargeable to the requester.

Unless otherwise stated, and to the extent permitted by local law, new HP Hardware Products may be manufactured using new materials or new and used materials equivalent to new in performance and reliability. HP may repair or replace HP Hardware Products (a) with new or previously used products or parts equivalent to new in performance and reliability, or (b) with equivalent products to an original product that has been discontinued.  Replacement parts are warranted to be free from defects in material or workmanship for ninety (90) days or, for the remainder of the Limited Warranty Period of the HP Hardware Product they are replacing or in which they are installed, whichever is longer.

Exclusions 
HP does not guarantee that the operation of this product will be uninterrupted or error-free. HP is not responsible for damage that occurs as a result of your failure to follow the instructions intended for the HP hardware product.
This Limited Warranty does not apply to expendable or consumable parts and does not extend to any product from which:

The serial number has been removed, damaged or rendered defective;
(a)      as a result of accident, misuse, abuse, contamination, improper or inadequate maintenance or calibration or other external causes;
(b)     by operation outside the usage parameters stated in the user documentation that shipped with the product(including burned monitor screens and incorrect input voltage);
(c)     by software, interfacing, parts or supplies not supplied by HP
(d)     improper site preparation or maintenance
(e)     virus infection
(f)      loss or damage in transit
(g)     by modification or service by anyone other than 
          (i)  HP
          (ii) an HP authorized service provider
          (iii) your own installation of end-user replaceable HP or HP approved parts if
          available for your product in the servicing country or region.

HP IS NOT RESPONSIBLE FOR DAMAGE TO OR LOSS OF ANY PROGRAMS, DATA, OR REMOVABLE STORAGE MEDIA. HP IS NOT RESPONSIBLE FOR THE RESTORATION OR REINSTALLATION OF ANY PROGRAMS OR DATA OTHER THAN SOFTWARE INSTALLED BY HP WHEN THE PRODUCT IS MANUFACTURED.

Before returning any unit for service, be sure to back up data and remove any confidential, proprietary, or personal information..

HP is not responsible for any interoperability or compatibility issues that may arise when (1) products, software, or options not supported by HP are used; (2) configurations not supported by HP are used; (3) parts intended for one system are installed in another system of different make or model
To me this seems like gibberish but it sure does seem like it MIGHT void the warranty. I am not sure what they define as "improper usage".

Last edited by David2010; 05-26-2011 at 04:30 PM.
 
Old 05-26-2011, 04:41 PM   #4
T3RM1NVT0R
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@ Reply

Hi David,

Well I was about to answer your questions but just saw your post related to HP agreement.

1. Hardware manufacturer like HP, DELL, ACER, LENOVO etc. provide you hardware warranty that does not imply on software. If that would be the case then you are forced to use the software that are only installed by HP at the time of sale. Also doing partitioning does not void the warranty as you are not making any changes on the hardware your are just creating logical partitions in your way so that you can use them accordingly. Just a bit of suggestion. You should keep the primary OS partition of Windows 7 and another partition which I think will be D drive on Windows 7. Other 2 you can delete and use it for installing Linux (Dual boot)..

If you are still not sure if this will void the warranty I would suggest you to go to HP site and chat with HP support guy, the chat transcript will be emailed to you after chat. You can use it as a legal proof if any issue occurs.

Also when they say that they do not support other software which are not provided by HP that means they are not responsible for providing you with the device drivers, patches etc for the OS that is not supported by HP on that particular laptop.

Installing a 64 bit Linux should not be an issue and it should work fine. I am using a DELL system and installed Linux Mint on it. At the time of purchase I have specifically told them not to create any partitions and do not install any OS as I planned to install myself. And still if some hardware fault occur DELL guys come and fix it.

Having two video card is a bit strange not sure how Linux will react to it and which one does it choose to work on. You can try the install and then only you will come to know. I would suggest that you install VMware server on your Windows system and test Linux installation on that first before installing it as a dual boot OS.

I hope this helps.
 
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Old 05-26-2011, 04:45 PM   #5
TB0ne
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Quote:
Originally Posted by David2010 View Post
I know it may seem really stupid to ask these questions but I really need to know.
I just purchased an HP Pavilion DV7 laptop last Saturday. Yes it is very fast with windows 7 but..... I have my own reasons to switch to linux. Does partitioning the HDD void the warranty? I purchased an extended warranty for the laptop.

The HDD has four partitions already and I was just going to shrink the second partition (the OS partition) to make two linux partitions and set it up as a dual boot.
It's up to what it says in the warranty, but I'd be surprised if it did. They normally cover hardware, but be warned...if you call for support, and you say you're using Linux, they may say "Sorry, we can't help you with email/web browsing/etc., because of that...".
Quote:
Now well does Linux handle a Quad core Intel I5 processor? I stuck in a few Linux live cd's and with disabling ACPI support they appeared to work just fine but are there any catches I didn't notice? I really wanted to be able to use all 4 of those cores.
Works great...why wouldn't it?? The fastest supercomputers in the world are clusters of Linux systems. Works fine on Opteron, Xeon, Athalon, and any other CPU you can think of. I'm using it on an i7 now..
Quote:
Are there any software related problems I should be aware of when using a 64-bit computer with Linux? All programs will be installed via source code so I doubt there will be any issues but...
If you're new to Linux, I'd strongly recommend NOT installing from source, but from package. The only issues I can think of are with proprietary software, like Adobe Flash and Air. Everything else works just fine.
Quote:
The laptop has TWO dedicated video cards in it. Strange I know but it uses the Intel video card to save power and the ATI video card for the advanced graphics. Why they couldn't just limit the current to the ATI video card and get rid of the Intel one???.... Who knows...

If I want to just use the ATI video card do I just specific that in "/etc/X11/xorg.conf"?

Also is there a good driver for this hardware:
"IDT Hi definition Audio" (Beats by Dr Dre?)
"Intel HD Graphics" (Low powered video card)
"ATI Mobility Radeon" (High powered video card)
You can manually specify it, yes, but I'd install the ATI driver from the ATI site, and let the installer do the work for you. Make SURE to make a backup of that file, in case there are any issues. The sound, I'm not sure of...who makes it, and what's the chipset on it?
 
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Old 05-26-2011, 04:58 PM   #6
TobiSGD
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Disabling ACPI will also disable all powersaving features of the processor and maybe the chipset. I would try some other options, too, like noapic, nolapic,..., without disabling ACPI .
 
Old 05-26-2011, 06:14 PM   #7
adamk75
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Most likely the proprietary driver from AMD will not work with that setup. Dynamic VGA switching is not supported by the closed source drivers, though it should be possible to get it working with the open source drivers: http://en.gentoo-wiki.com/wiki/Vga_switcheroo
 
Old 05-27-2011, 02:44 PM   #8
David2010
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I tried running the newest versions of several different distros but none of them worked correctly and most of them not at all.

Newest linux distros I tested.

----------------------------------------------------------------------------------

Xubuntu 64-bit (Freezes at startup)

Linux Mint (Freezes at startup)

Gentoo 64-bit (Lots of strange errors and motherboard beeps)

Puppy Linux (Loads to GUI but no wireless or sound support and the video is very choppy. Crashes after a few minutes.)

Arch Linux (Kernel not syncing at startup)

------------------------------------------------------------------------------------

I guess I will have to wait a while before trying Linux on this machine. :-(
 
Old 05-27-2011, 03:13 PM   #9
TB0ne
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Quote:
Originally Posted by David2010 View Post
I tried running the newest versions of several different distros but none of them worked correctly and most of them not at all.

Newest linux distros I tested.
----------------------------------------------------------------------------------
Xubuntu 64-bit (Freezes at startup)
Linux Mint (Freezes at startup)
Gentoo 64-bit (Lots of strange errors and motherboard beeps)
Puppy Linux (Loads to GUI but no wireless or sound support and the video is very choppy. Crashes after a few minutes.)
Arch Linux (Kernel not syncing at startup)
------------------------------------------------------------------------------------
I guess I will have to wait a while before trying Linux on this machine. :-(
I would try openSUSE 11.4 or Fedora. Both have 'live' versions, and once you get it up and going, you should run "lsusb" and "lspci" commands, to identify the chipsets of the various things. Chances are, the audio/webcam/mic/sound will all be supported, but may not work PERFECTLY out of the box.

Also, some of the issues you're seeing may only be for the installer/live version. My Vaio has openSUSE 11.4 on it...video was awful until I got the real nVidia driver loaded.
 
Old 05-27-2011, 04:14 PM   #10
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Why not run a Virtual machine in W7? Not need to fool with any drivers. No need to worry about warranty. All sorts of pre-made VM's so you don't even have to install. Your system is fully supported. It could run 3 or more at the same time. Wireless and nic issues are transparent. Almost near real time speeds to above have been typical.

Last edited by jefro; 05-27-2011 at 04:16 PM.
 
Old 05-27-2011, 04:36 PM   #11
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Quote:
Originally Posted by jefro View Post
Why not run a Virtual machine in W7? Not need to fool with any drivers. No need to worry about warranty. All sorts of pre-made VM's so you don't even have to install. Your system is fully supported. It could run 3 or more at the same time. Wireless and nic issues are transparent. Almost near real time speeds to above have been typical.
I think that the OP wants Linux as his main OS.
 
Old 05-27-2011, 05:25 PM   #12
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You know that HP is not going to fix anything if you have Linux or another OS on it and will find a reason, probably this one from your warranty:

Quote:
HP IS NOT RESPONSIBLE FOR DAMAGE TO OR LOSS OF ANY PROGRAMS, DATA, OR REMOVABLE STORAGE MEDIA. HP IS NOT RESPONSIBLE FOR THE RESTORATION OR REINSTALLATION OF ANY PROGRAMS OR DATA OTHER THAN SOFTWARE INSTALLED BY HP WHEN THE PRODUCT IS MANUFACTURED.
or this:

Quote:
HP is not responsible for any interoperability or compatibility issues that may arise when (1) products, software, or options not supported by HP are used; (2) configurations not supported by HP are used; (3) parts intended for one system are installed in another system of different make or model
If you purchased an extended warranty, you would be better off just leaving windows 7 on it and getting an external usb disk for whatever version of Linux you can get to work, install Grub to the mbr of the external, boot the external and update Grub, set the USB to first boot priority in the BIOS. That way, when you have your external attached it will give you the optin of Linux or windows and when not attached it will boot windows.

I think your best bet to find out about the warranty is to contact HP. You should have a phone number and email support address with your paperwork.
 
Old 05-27-2011, 05:43 PM   #13
TobiSGD
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Quote:
Originally Posted by yancek View Post
You know that HP is not going to fix anything if you have Linux or another OS on it and will find a reason, probably this one from your warranty:



or this:



If you purchased an extended warranty, you would be better off just leaving windows 7 on it and getting an external usb disk for whatever version of Linux you can get to work, install Grub to the mbr of the external, boot the external and update Grub, set the USB to first boot priority in the BIOS. That way, when you have your external attached it will give you the optin of Linux or windows and when not attached it will boot windows.

I think your best bet to find out about the warranty is to contact HP. You should have a phone number and email support address with your paperwork.
I think that you are interpreting that wrong.
The first part you quoted simply states that HP will not be responsible for data loss or a malfunctioning OS/program, and that HP will only restore the OS/programs/data that were on the machine when delivered.

The second part simply states that HP can not be held responsible for incompatibilities with third party programs and OSes that are not delivered by HP, and that they can not be held responsible when you install parts (means hardware) from other systems into the HP system.

None of the quotes states that they are
Quote:
not going to fix anything if you have Linux or another OS on it
, they speak about not being responsible for data loss or restoring third party software, or when you install parts not intended for use with that machine.
 
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