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Old 12-02-2007, 12:29 AM   #1
David Breedlove
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Registered: Dec 2007
Posts: 5

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Installed Ubuntu studio now sound doesn't work

I installed Ubuntu studio using the synaptic package manager.

I was running Ubuntu 7.10 Gutsy Gibbon on a Dell 1420n that came pre-loaded with Ubuntu 7.04

After I installed the Ubuntu studion packages my wireless network no longer worked and my sound no longer worked.

I was able to get the wireless network working by re-installing the restricted drivers package, but the sound is still not working.

I tried unistalling Ubuntu studio and that didn't help, so I re-installed Ubuntu studion, still no sound.
Old 12-02-2007, 02:00 AM   #2
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Registered: Jun 2006
Location: Elk Grove, CA
Distribution: Slackware 12.0
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have you run alsaconf or alsamixer ?
Old 12-02-2007, 02:16 AM   #3
David Breedlove
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I have run alsamixer. I dont seem to have alsaconf and I cant find it with synaptic.
Old 12-02-2007, 02:57 AM   #4
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Registered: Jun 2006
Location: Elk Grove, CA
Distribution: Slackware 12.0
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sorry have to be logged in as su to run alsaconf

just type su
enter root password
then type alsaconf
Old 12-02-2007, 03:54 PM   #5
David Breedlove
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Registered: Dec 2007
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This computer came pre-configured with Fiesty. The first time i set it up it let me set up a user account, but not a super user account. I can usually run root level commands by typing sudo and then my password, but when type su it asks for a password and the password I usually use doesn't work.

When I type alsaconf it says command not found. I thought that if it was a commmand that existed at the root level it would tell me I don't have permission to use the command.

I have considered re-installing Gutsy from an iso image, or restoring factory defaults and seeing if I could set it up differently. I would really rather not do either of those things.

I would like to use ubuntu studio, but im wondering if it is incompatible with this computer.

Last edited by David Breedlove; 12-02-2007 at 03:56 PM. Reason: PS
Old 12-02-2007, 07:05 PM   #6
David Breedlove
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According to the Linux on Dell forum the sound driver I should be using is


according to the Eve-online config utility my system is as follows

cpu: Intel(R) Core(TM)2 Duo CPU T5250 @ 1.50GHz
cpu_ghz: 1.5
memory: 2005
videocard_manufacturer: Tungsten Graphics, Inc
videocard_type: Mesa DRI Intel(R) 965GM 4.1.3002 x86/MMX/SSE2
videocard_ram: 2048
agp_aperture_size: N/A
videocard_driver_version: 1.4 Mesa 7.0.1
soundcard: HDA Intel at 0xfe9fc000 irq 2
soundcard_driver: ALSA Version 1.0.14
machine_bitness: 32
kernel: 2.6.22-14-rt
x_version: Xorg Version 1.3.0
distro: Debian lenny/sid
GUI version: eve-000066

the ubuntu on Dell forum also showed lspci info which matches mine exactly

sudo lspci -nvvv -d 8086:284b
00:1b.0 0403: 8086:284b (rev 02)
Subsystem: 1028:01f3
Control: I/O- Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR+ FastB2B-
Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- >SERR- <PERR-
Latency: 0, Cache Line Size: 64 bytes
Interrupt: pin A routed to IRQ 20
Region 0: Memory at fe9fc000 (64-bit, non-prefetchable) [size=16K]
Capabilities: [50] Power Management version 2
Flags: PMEClk- DSI- D1- D2- AuxCurrent=55mA PME(D0+,D1-,D2-,D3hot+,D3cold+)
Status: D0 PME-Enable- DSel=0 DScale=0 PME-
Capabilities: [60] Message Signalled Interrupts: Mask- 64bit+ Queue=0/0 Enable-
Address: 0000000000000000 Data: 0000
Capabilities: [70] Express Unknown type IRQ 0
Device: Supported: MaxPayload 128 bytes, PhantFunc 0, ExtTag-
Device: Latency L0s unlimited, L1 unlimited
Device: Errors: Correctable- Non-Fatal- Fatal- Unsupported-
Device: RlxdOrd- ExtTag- PhantFunc- AuxPwr- NoSnoop+
Device: MaxPayload 128 bytes, MaxReadReq 128 bytes
Link: Supported Speed unknown, Width x0, ASPM unknown, Port 0
Link: Latency L0s <64ns, L1 <1us
Link: ASPM Disabled CommClk- ExtSynch-
Link: Speed unknown, Width x0

The question I have is: am I running the proper sound card driver.

According to the Eve-online config utility it appears that I am not.

If I am not running the correct sound card driver; how do I install the correct one and why is lspci listing the exact same info that is on the Ubuntu on dell page.

And of course why dont I have any sound.

Any help would be very much appreciated.
Old 12-05-2007, 05:40 PM   #7
David Breedlove
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Registered: Dec 2007
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Problem Solved

I finally got my sound back. For anyone who is interested, it turned out to be a Kernal problem.

After trying every solution I could come up with I called Dell technical support. They walked me through every solution they could come up with and finally told me to restore my factory defaults.

As they were walking me through the process. They told me up Restart the computer and press escape while the grep process was running. This opened the grep menu.

The last choice in this menu is restore factory settings, but the other choices are to restart the computer with different Kernals.

I suggested we try one of these and so we did and it worked.

Anyway so then he showed me how to change the default so that it would always load that Kernal. I dont exactly remember the process right now, but if anyone is interested you can send me a private message and I will try to remember the exact steps.


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