Have cannon printer MG 3600 series. In libre officer writer, click on insert, media, scan, select source. Window goes dark and the correct printer comes up. The only button that works is cancel. Click on buttons OK, about device, create preview or scan, nothing happens.
Thanks

More information would be helpful.

What distro/version?

What version of LibreOffice?

Does this happen with every image you are attempting to insert in your document, with only a certain image format (*.jpg, *.gif, etc.), or with one specific image?

What is the size of the image, both the dimensions and the disk size of the file?

What is the disk size of the document file?

Can you print the document without the image having been inserted?

Also, your narrative of events is extremely terse. Personally, I would find it easier to follow if the steps you telescoped so tightly together were written in more of a narrative fashion.

If you have not already done so, you may want to read this: http://www.linuxquestions.org/linux/...Ask_a_Question

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Does the MG3600 scan properly when using a standalone scanning application (eg simple-scan, xsane...)? I'm just wanting to clarify if it's a SANE issue or specifically LO-related.

I never use anything to scan but a stand-alone scanning program. If scanning could be standardized across applications that might help.

How do you connect to the scanner?
If it is a network connection and you have a firewall in place, then you may need to adjust your firewall rules. Consider "TCP / UDP 8612 - Canon BJNP port for scanning" from https://support.usa.canon.com/kb/ind...t&id=ART109227

Does the user have the right permissions? lp, sane, lpadmin, ... ... ...

I use Simple scan to scan in my picture which I then save to a relevant folder in my home directory.

I then insert the image from the folder into my Libre Office document. It works!

Do you have a stand alone scan application,and if so, does it work? I reckon if you don't have one installed you're just left with a printer and no scanner software.

Just my

Play Bonny!

Fred33435,

I agree with Soadyheid.

I tried simple scan and it says "no scanner connected". Checked to see if correct printer - scanner connected it is. Thanks.

As I suspected. So, we can leave LO out of this for the moment. The underlying issue is the scanner driver/connectivity. Starting from the top...

1) Frankbell's question - Which distro/version?

2) Is the printer connected via USB, ethernet,....?

3) What is reported by the following command?
* Run as user first, then as root.

This what I get. And don't know how to run in root.

# result is different from what you expected, first make sure your
# scanner is powered up and properly connected to your computer.

# No SCSI scanners found. If you expected something different, make sure that
# you have loaded a kernel SCSI driver for your SCSI adapter.

could not open USB device 0x1d6b/0x0003 at 002:001: Access denied (insufficient permissions)
could not open USB device 0x0bda/0x0153 at 001:004: Access denied (insufficient permissions)
could not open USB device 0x3938/0x1032 at 001:003: Access denied (insufficient permissions)
could not open USB device 0x046d/0xc52b at 001:002: Access denied (insufficient permissions)
could not open USB device 0x04a9/0x178a at 001:006: Access denied (insufficient permissions)
could not open USB device 0x0bda/0xb008 at 001:005: Access denied (insufficient permissions)
could not open USB device 0x1d6b/0x0002 at 001:001: Access denied (insufficient permissions)
# No USB scanners found. If you expected something different, make sure that
# you have loaded a kernel driver for your USB host controller and have setup
# the USB system correctly. See man sane-usb for details.

# Not checking for parallel port scanners.

# Most Scanners connected to the parallel port or other proprietary ports
# can't be detected by this program.

# You may want to run this program as root to find all devices. Once you
# found the scanner devices, be sure to adjust access permissions as
# necessary.

This is your Canon MG 3600 with a USB connection. (The 0x04a9 is the vendor ID for Canon and 0x178a is the product ID).

Do you have the ScanGear MP driver installed? http://www.canonprintersdrivers.com/...mg3600-series/

Edit: Apparently the ScanGear MP driver package not only supplies needed libraries but also a stand-alone scanning application. https://unix.stackexchange.com/quest...gearmp-drivers

Further to allend's reply, the output shows that you don't have read/write access to the device. For USB-connected scanners the user needs to be a member of a particular group eg the 'lp' group. Some distros use the 'scanner' group. This is governed by udev rules which flag the device as a scanner and set the device ownership.

Based on the output for the scanner device you provided, can check the group ownership with
Anyway, once you've taken care of adding the user to the appropriate group you should find that you can scan successfully.

Yes, using the Canon proprietary driver and standalone scangearmp application may be the only option here for this model. It's not a SANE driver, so can't be used with the usual SANE front-ends.

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Can't download scangear mp All the ones for linux say 3.20-1-deb. tar-gz is not a debian package. Trying to download open office to see if that will work. Thanks