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Old 02-18-2016, 04:11 PM   #1
Gregg Bell
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I lost Dropbox sync


I've been adding all these apps in Firefox (NoScript, uBlock Origin, Better Privacy, Ghostery, BitDefender Traffic Light). Anyway somehow in the process I lost Dropbox (as a sync. I can still open the Dropbox site in the browser). When I check the dropbox status in the terminal it says "Up do date."

When I first open the computer I get this (see screenshot #10). I usually ignore it and then dropbox comes up but then I stopped getting it so I ran it and it made no difference. The only other odd thing is where the dropbox icon used to be on the tool bar there is now a red circle with a diagonal line through it. See screenshot #11

The only other thing that seemed unusual was when I logged out of the Firefox browser the one time and got this window from Better Privacy. See screenshot #9

And the other thing is I have two computers synced with Dropbox and I've been adding all the same add-ons to both and yet, I just lost the sync with the one.

Any idea how I can get it back to sync? Thanks.
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Old 02-18-2016, 10:10 PM   #2
BW-userx
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Code:
09:06 PM ~$ dropbox --help
Dropbox command-line interface

commands:

Note: use dropbox help <command> to view usage for a specific command.

 status       get current status of the dropboxd
 throttle     set bandwidth limits for Dropbox
 help         provide help
 puburl       get public url of a file in your dropbox's public folder
 stop         stop dropboxd
 running      return whether dropbox is running
 start        start dropboxd
 filestatus   get current sync status of one or more files
 ls           list directory contents with current sync status
 autostart    automatically start dropbox at login
 exclude      ignores/excludes a directory from syncing
 lansync      enables or disables LAN sync
 sharelink    get a shared link for a file in your dropbox
 proxy        set proxy settings for Dropbox
i'd restart dropbox off the command line to see what it tells you with the one you think is no longer sync'ed

Code:
$dropbox start

Last edited by BW-userx; 02-18-2016 at 10:13 PM.
 
Old 02-18-2016, 11:22 PM   #3
Gregg Bell
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Quote:
Originally Posted by BW-userx View Post
Code:
09:06 PM ~$ dropbox --help
Dropbox command-line interface

commands:

Note: use dropbox help <command> to view usage for a specific command.

 status       get current status of the dropboxd
 throttle     set bandwidth limits for Dropbox
 help         provide help
 puburl       get public url of a file in your dropbox's public folder
 stop         stop dropboxd
 running      return whether dropbox is running
 start        start dropboxd
 filestatus   get current sync status of one or more files
 ls           list directory contents with current sync status
 autostart    automatically start dropbox at login
 exclude      ignores/excludes a directory from syncing
 lansync      enables or disables LAN sync
 sharelink    get a shared link for a file in your dropbox
 proxy        set proxy settings for Dropbox
i'd restart dropbox off the command line to see what it tells you with the one you think is no longer sync'ed

Code:
$dropbox start
Thanks BW-userx. I ran that command already and it just says: Dropbox is currently running. I did notice some new things, though. When I put a file in the Dropbox folder (not via the icon because the icon isn't there, but just on the computer--I don't know what to call it. The file system, I guess.) it does sync with my other computer, and when I add the file the red circle w/the line through it icon flashes. So it seems it's just a question of why that icon is there. And when I right or left click on the red circle icon it does nothing.
 
Old 02-19-2016, 08:17 AM   #4
BW-userx
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Quote:
Originally Posted by Gregg Bell View Post
Thanks BW-userx. I ran that command already and it just says: Dropbox is currently running. I did notice some new things, though. When I put a file in the Dropbox folder (not via the icon because the icon isn't there, but just on the computer--I don't know what to call it. The file system, I guess.) it does sync with my other computer, and when I add the file the red circle w/the line through it icon flashes. So it seems it's just a question of why that icon is there. And when I right or left click on the red circle icon it does nothing.
stupid little icon

it could mean that you're full up. Red with a line through it would or could indecate no more! bad, danger. Red is used to indecate such things. The line through it grabs the persons attention. (psychology 203)

something like this perhaps

http://i.imgur.com/07Jeg11.jpg

dump a bunch of files in, or a really big file, then check with command line sync status. if it is not uploading then I'd check your quota ...

Last edited by BW-userx; 02-19-2016 at 08:39 AM.
 
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Old 02-19-2016, 09:58 PM   #5
Gregg Bell
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Quote:
Originally Posted by BW-userx View Post
stupid little icon

it could mean that you're full up. Red with a line through it would or could indecate no more! bad, danger. Red is used to indecate such things. The line through it grabs the persons attention. (psychology 203)

something like this perhaps

http://i.imgur.com/07Jeg11.jpg

dump a bunch of files in, or a really big file, then check with command line sync status. if it is not uploading then I'd check your quota ...
Thanks BW-userx. Your imgur link made me laugh. But no, it's syncing fine. I've tested it. And it's at less than 10% capacity. I put a post into the Dropbox forum. And I uninstalled Dropbox from the Ubuntu software Center and via the terminal. That red circle w/the line thru it is definitely Dropbox's icon because when I uninstall Dropbox it disappears.

I can't believe nobody else has this problem. I have scoured Google and nothing. Oh well.
 
Old 02-19-2016, 10:05 PM   #6
BW-userx
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Quote:
Originally Posted by Gregg Bell View Post
Thanks BW-userx. Your imgur link made me laugh. But no, it's syncing fine. I've tested it. And it's at less than 10% capacity. I put a post into the Dropbox forum. And I uninstalled Dropbox from the Ubuntu software Center and via the terminal. That red circle w/the line thru it is definitely Dropbox's icon because when I uninstall Dropbox it disappears.

I can't believe nobody else has this problem. I have scoured Google and nothing. Oh well.
glad you got a good laugh out of it...

if dropbox has a email -- go striaght to the source - e mail them and tell them what you're experencing with their app..
 
Old 02-19-2016, 10:15 PM   #7
Gregg Bell
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Quote:
Originally Posted by BW-userx View Post
glad you got a good laugh out of it...

if dropbox has a email -- go striaght to the source - e mail them and tell them what you're experencing with their app..
Thanks. Yeah, I'll see if anybody responds.
 
Old 02-20-2016, 08:28 AM   #8
BW-userx
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you should, I've gotten responces from corporate conglomerates before for issues I've had with their software.
 
Old 02-21-2016, 12:57 AM   #9
Gregg Bell
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Quote:
Originally Posted by BW-userx View Post
you should, I've gotten responces from corporate conglomerates before for issues I've had with their software.
Thanks BW-userx. I'm really glad you suggested emailing them because I checked the DB forum I posted in and it's totally dead. So I just emailed the tech assistance at DB. They say they'll get back to me in 1-3 days.
 
Old 02-21-2016, 02:13 AM   #10
ondoho
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is the dropbox app in any way depending on your browser?
i can't see how it could be connected to installing addons (unless you tried the /etc/hosts-based solution i suggested at some point).

i don't use dropbox; is it possible to "repair" it through your browser?
in that case i would open firefox with addons disabled, do that, and restart the daemon.
or, maybe restore default settings by renaming dropbox's config files/folders? you can find them by typing
Code:
find ~ -name '*dropbox*'
 
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Old 02-21-2016, 05:46 PM   #11
Gregg Bell
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Quote:
Originally Posted by ondoho View Post
is the dropbox app in any way depending on your browser?
i can't see how it could be connected to installing addons (unless you tried the /etc/hosts-based solution i suggested at some point).
Thanks ondoho. No, Dropbox is not dependent on a browser. I don't think it's connected to the add-ons at all.

Quote:
Originally Posted by ondoho View Post
i don't use dropbox; is it possible to "repair" it through your browser?
in that case i would open firefox with addons disabled, do that, and restart the daemon.
or, maybe restore default settings by renaming dropbox's config files/folders? you can find them by typing
Code:
find ~ -name '*dropbox*'
You know, I don't think it needs repairing. It works perfectly. The only thing is the icon is missing. (LOL Well, I guess that means it works 'almost perfectly.) But it's kind of useful having that little icon in the toolbar. You can get to the dropbox folder super fast and see how much usage you have left etc. I'm going to give it a few days and see if the Dropbox tech people get back to me.
 
Old 02-26-2016, 12:55 AM   #12
Gregg Bell
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Update. I got a response from the Dropbox tech. It was this big long copy and paste thing about what to do when the files weren't syncing. I (hopefully somewhat politely) told him that that was not the issue and that in my original message I said that the Dropox was syncing properly.

We'll see what he says next. (If he says anything.) Sheesh.
 
Old 02-26-2016, 09:59 AM   #13
BW-userx
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Quote:
Originally Posted by Gregg Bell View Post
Update. I got a response from the Dropbox tech. It was this big long copy and paste thing about what to do when the files weren't syncing. I (hopefully somewhat politely) told him that that was not the issue and that in my original message I said that the Dropox was syncing properly.

We'll see what he says next. (If he says anything.) Sheesh.
***Wonders if DB tech support is out sourced?***
 
Old 02-26-2016, 11:39 PM   #14
Gregg Bell
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Quote:
Originally Posted by BW-userx View Post
***Wonders if DB tech support is out sourced?***
Or they just evaluate the requests in a flash.

In my last email I enclosed a screenshot (basically the same one as the second screenshot in the first post in this thread), showing the toolbar and that the red circle w/the line through it icon there had replaced the Dropbox icon.

Well, he sent me a response starting: "Right-click on the Dropbox icon in the toolbar."

He said to basically un-link the computer and then re-link. I can do that from the Dropbox site on a browser. I may try it or I may just leave it as is as I can sync and wouldn't want to lose that.

Last edited by Gregg Bell; 02-26-2016 at 11:41 PM.
 
Old 02-27-2016, 02:32 AM   #15
ondoho
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person-to-person support for freeware? dream on...

anyhow, i just thought maybe the icon is disabled by dropbox itself.
go into the app's preferences, see if it has a checkbox for "systray icon" or some such.
 
  


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